Actuarial and Pricing - Balancing innovation with business astuteness
As actuaries and analysts we bring intellectual rigour to some fantastic innovative ideas, striking the balance between prudence and innovation. If you’re thinking of joining us you’ll need to be results orientated and prepared to speak up and challenge, as well as come up with great ideas for change.
Within the team there’s a strong sense of belonging and community, with a collective belief that what we do can really can make a difference. It’s very rewarding knowing that what we do can influence our business results so as a team we’re driven to keep looking for ways to innovate and improve.
Customer Services and Adviser Services - Exceeding expectations and dazzling our customers
The environment is positive and people at all levels are approachable, enabling an open door policy throughout. Everyone has the common goal of wanting to provide the best service we can, which results in a strong sense of togetherness. We strive to improve what we can offer our customers whilst challenging ourselves to be better than we were yesterday.
Specialist Care - Great people at the heart of what we do best
VitalityCare is a Doctor lead service made up of a team of clinical (Doctors and Nurses) and technical professionals.
Vitality Care Consultants are responsible for approximately 100 cases at any time. Care Consultant have a high level of autonomy in managing their own case load whilst maintain minimum quality standards. Whilst responsible for individual cases you will support the wider team in meeting department objectives.
Given the unique nature of this specialist role, our Vitality Care Consultants undertake an individual training programme and new recruits are assigned a mentor for their first six months.
IT & Digital - innovate to achieve
We work hard to make sure we fully understand the needs of our business colleagues, and we see ourselves as an enabler for what the business wants to achieve, delivering what they want, when they want it.
We have a variety of roles within the department and there’s huge scope for progression. From Test Analysts to Project Managers to Infrastructure Engineers, we look for people who have the skills, passion and potential to make a real difference within the team.
Working in IT isn’t just about the technical skills, we’re also looking for bright individuals who can demonstrate creativity, decision making, teamwork and relationship management.
Sales - Drive and tenacity
Our Vitality Health Direct Sales department is based in Stockport and is one of the fasting growing teams in Vitality Health. It’s split into a number of areas including Telemarketing, which provides leads for the sales teams and Telesales, our outbound advisor sales team. It’s a high-energy environment with a fantastic training and incentive programme. Previous experience isn’t always necessary, we’re looking for people who are great communicators, are passionate about what they do and can learn quickly. There’s a lot to learn but we provide great training with on the job support.
Our Vitality Life - Direct to Consumer telephone advice team offers a tailored service to help customers get the protection they need. A typical day sees calls coming in as a result of our TV and press ads. Innovation and optimism are key attributes of the team; we know that new ideas and hard work make for a fun and vibrant place to work. If you’re looking to join us as an adviser you’ll need to have Financial Services qualifications, ideally in Protection, and we provide training and support for all new joiners. It’s a new team and growing fast, so they’re lots of opportunity for development and progression.
Intermediary Sales – making connections to drive the business forward
Our Portfolio Managers must be able to consult and market our products in the best way possible, so excellent presentation and negotiation skills are paramount in order to sell our products and achieve our sales targets, objectives and strategy. Alongside this It’s important that you have excellent administrative and organisational skills as you’ll have a high level of autonomy. Team members are also responsible for training our Brokers in all aspects of our products, so they in turn can highlight the benefits to their clients.
This is a fast moving, challenging environment, so it is critical that our team is able to deliver on commitments and sales targets and work under pressure. But in so doing, you will be highly rewarded by world-class performance based pay.
HR - Helping to liberate the best in our people
Our team members have a high level of autonomy, and are able to work and influence at the highest levels of the business. All our roles are varied so you’ll need to have a high degree of flexibility and be willing to get stuck in as we all have a ‘hands on’ attitude to work. We encourage growth and self-development within the team and there are always opportunities to learn new skills.
We’re on the lookout for people who are educated to degree level or are willing to study, with a CIPD or equivalent qualification. Being a specialist in Employment Law would be an advantage. You’ll need a proven track record of relationship management with key senior stakeholders and capability of managing relationships at all levels.
Learning and Development – Enabling great people achieve their best
Because the environment we work in is challenging and dynamic, and we want people to be successful in their roles, we provide the support they need to do this through specialised training programmes to develop knowledge and skills.
All new employees receive a fantastic induction to the business to get them started and we work closely with the product and technical teams to make sure people have the most up to date information and training throughout their careers.
Being part of the team you’ll need to be experienced in planning and developing training programmes, as well as training needs analysis, delivery and evaluation. Outstanding communication and presentation skills are a must and you’ll also need to be highly organised.
Working in L&D is challenging and demanding but it is also a fun and interesting role that enables you to learn about the business, meet lots of people and have a direct impact on the success of Vitality.
Legal - Integrity, honesty and fairness
We work hard to dazzle all our clients, so an ability to work to tight deadlines is a key attribute of all our team members. You’ll also need to be resilient, flexible and adaptable to an ever-changing environment. We work collaboratively as a team and we support each other.
If you’re looking to join us you’ll need to have great communication skills as well as be a motivated self-starter than can manage and prioritise a busy workload. You’ll get involved in all sorts of projects so you’ll need to have the confidence to push back on business proposals where necessary and provide practical alternative solutions.
Central Communications - A hub of creativity and engagement
An important member of the team is our Internal Communication Manager in Bournemouth who develops communication strategies and implements communication plans that support our Service director. In addition they manage and support the roll out of company-wide initiatives, as well as develop site-specific campaigns to ensure maximum employee engagement and buy-in.
Whether it’s creating exciting engagement initiatives that bring our core purpose to life or working on a communication campaign that gets our employees talking, the Central Communications team is a place where fresh, creative and innovative thinking makes a difference.
If you have a natural tendency to overachieve, if you love to generate fresh, creative ideas, if you are self-motivated and driven, if you have a positive attitude and a firm belief in Vitality’s core purpose – then you’ll love working in our team.
Sourcing – integrity in our partnerships
Attention to detail is vitally important, as is the ability to spot potential issues. Our team work hard to make sure we deliver the best outcome for the business, while developing key relationships with suppliers. We pride ourselves on always being professional and staying calm under pressure. If you’re thinking of joining us you’ll also need fantastic communication skills and an energetic and enthusiastic approach to your work.
Underwriting - Delivering business prudence and great service
If you’re looking to join us you’ll find it challenging and rewarding with lots to keep you busy. You’ll need to have excellent business awareness and a keen eye for detail. We’re passionate about making every interaction with internal and external customers the very best it can be, and balancing that with the need to deliver the best outcome for the business. Our people have a positive, can-do attitude to work and new challenges, and a drive for delivering our core purpose and values.
Marketing – Bringing innovative ideas to life
Our marketing teams include acquisition, engagement and retention, pre and post sale customer communications, design and sponsorship. Internally, we work alongside the product development team, legal, compliance and IT. We also work with many external partners, including sports teams and personalities, Vitality partners and other sponsorship and charity partners.
Working in Marketing you’ll need to be prepared to get involved with anything that comes up, there’s never a dull day and you’ll need to be flexible and adaptable with top-notch marketing skills. It’s a hands-on experience and our people are great at coming up with ideas and more importantly, how to bring those ideas to life.
Finance – Leading by numbers
You’ll need to be a dynamic individual who can work collaboratively within the team and develop and maintain excellent relationships with our stakeholders across the business.