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Our
departments

Take a closer look at some of our teams.

Actuarial and Pricing - Balancing innovation with business astuteness
Our Actuarial and Pricing team focus on three main areas - technical pricing, market pricing and governance and implementation. Our job is to understand what’s happening across the market and within Vitality so we can help inform decisions at a senior level. 

As actuaries and analysts we bring intellectual rigour to some fantastic innovative ideas, striking the balance between prudence and innovation. If you’re thinking of joining us you’ll need to be results orientated and prepared to speak up and challenge, as well as come up with great ideas for change.  

Within the team there’s a strong sense of belonging and community, with a collective belief that what we do can really can make a difference. It’s very rewarding knowing that what we do can influence our business results so as a team we’re driven to keep looking for ways to innovate and improve.
Customer Services and Adviser Services - Exceeding expectations and dazzling our customers
Our Customer Service and Adviser Service teams aim to deliver an experience that goes beyond expectation, they don’t just want to satisfy our customers, they want to dazzle them. We’re the first point of contact for advisers needing support and for customers who need to make a claim or have a question about their cover. These roles are vital to the success of our business and we invest in a full and complete training programme for people joining us.

The environment is positive and people at all levels are approachable, enabling an open door policy throughout. Everyone has the common goal of wanting to provide the best service we can, which results in a strong sense of togetherness. We strive to improve what we can offer our customers whilst challenging ourselves to be better than we were yesterday.
Specialist Care - Great people at the heart of what we do best
At VitalityHealth we know how difficult it is if a complex and life threatening condition is diagnosed. The Vitality Care team are here to make the treatment journey as straightforward as possible, helping our member and their family to understand how the policy benefits apply to their situation. Whether it’s facilitating access to a faster diagnosis or providing information on treatment at home, the Vitality Care team helps members get the best from their plan.

VitalityCare is a Doctor lead service made up of a team of clinical (Doctors and Nurses) and technical professionals.

Vitality Care Consultants are responsible for approximately 100 cases at any time. Care Consultant have a high level of autonomy in managing their own case load whilst maintain minimum quality standards. Whilst responsible for individual cases you will support the wider team in meeting department objectives. 

Given the unique nature of this specialist role, our Vitality Care Consultants undertake an individual training programme and new recruits are assigned a mentor for their first six months.
IT & Digital - innovate to achieve
Our IT department is all about delivering innovative technical solutions and high quality IT services to the business. It’s a fast-paced, ever-changing environment that has been growing steadily over the last four years.

We work hard to make sure we fully understand the needs of our business colleagues, and we see ourselves as an enabler for what the business wants to achieve, delivering what they want, when they want it.

We have a variety of roles within the department and there’s huge scope for progression. From Test Analysts to Project Managers to Infrastructure Engineers, we look for people who have the skills, passion and potential to make a real difference within the team.

Working in IT isn’t just about the technical skills, we’re also looking for bright individuals who can demonstrate creativity, decision making, teamwork and relationship management.
Sales - Drive and tenacity
We have a number of sales teams working across the business delivering various services.

Our Vitality Health Direct Sales department is based in Stockport and is one of the fasting growing teams in Vitality Health. It’s split into a number of areas including Telemarketing, which provides leads for the sales teams and Telesales, our outbound advisor sales team. It’s a high-energy environment with a fantastic training and incentive programme. Previous experience isn’t always necessary, we’re looking for people who are great communicators, are passionate about what they do and can learn quickly. There’s a lot to learn but we provide great training with on the job support.

Our Vitality Life - Direct to Consumer telephone advice team offers a tailored service to help customers get the protection they need. A typical day sees calls coming in as a result of our TV and press ads. Innovation and optimism are key attributes of the team; we know that new ideas and hard work make for a fun and vibrant place to work. If you’re looking to join us as an adviser you’ll need to have Financial Services qualifications, ideally in Protection, and we provide training and support for all new joiners. It’s a new team and growing fast, so they’re lots of opportunity for development and progression.
Intermediary Sales – making connections to drive the business forward
The Intermediated Sales Team is primarily responsible for generating new business for Vitality, through relationships developed with national Independent Broker firms.
To be successful in this role, our team members must have a thorough knowledge of both VitalityHealth and VitalityLife products, as well as the product suites and processes from competitor companies so we always remain ahead of industry and regulatory changes.

Our Portfolio Managers must be able to consult and market our products in the best way possible, so excellent presentation and negotiation skills are paramount in order to sell our products and achieve our sales targets, objectives and strategy. Alongside this It’s important that you have excellent administrative and organisational skills as you’ll have a high level of autonomy. Team members are also responsible for training our Brokers in all aspects of our products, so they in turn can highlight the benefits to their clients.

This is a fast moving, challenging environment, so it is critical that our team is able to deliver on commitments and sales targets and work under pressure. But in so doing, you will be highly rewarded by world-class performance based pay.
HR - Helping to liberate the best in our people
Our HR department provides a range of functions that includes resourcing, HR support, business partnering and specialist MI support. We work collaboratively across all three sites as part of the Leadership Team, providing a strategic and hands-on HR service. We never shy away from a challenge and we pride ourselves on creating innovative and creative People Plans and solutions. We have a number of roles within the team including Senior HR operations manager, Recruitment manager as well as HR advisors and administrators.

Our team members have a high level of autonomy, and are able to work and influence at the highest levels of the business. All our roles are varied so you’ll need to have a high degree of flexibility and be willing to get stuck in as we all have a ‘hands on’ attitude to work. We encourage growth and self-development within the team and there are always opportunities to learn new skills.

We’re on the lookout for people who are educated to degree level or are willing to study, with a CIPD or equivalent qualification. Being a specialist in Employment Law would be an advantage. You’ll need a proven track record of relationship management with key senior stakeholders and capability of managing relationships at all levels.
Learning and Development – Enabling great people achieve their best
We believe that everyone has the potential to achieve great things, and our L&D department focuses on helping our people achieve their full potential so that they can perform to an exceptional level and contribute to our business. 

Because the environment we work in is challenging and dynamic, and we want people to be successful in their roles, we provide the support they need to do this through specialised training programmes to develop knowledge and skills. 

All new employees receive a fantastic induction to the business to get them started and we work closely with the product and technical teams to make sure people have the most up to date information and training throughout their careers. 

Being part of the team you’ll need to be experienced in planning and developing training programmes, as well as training needs analysis, delivery and evaluation. Outstanding communication and presentation skills are a must and you’ll also need to be highly organised. 

Working in L&D is challenging and demanding but it is also a fun and interesting role that enables you to learn about the business, meet lots of people and have a direct impact on the success of Vitality.
Legal - Integrity, honesty and fairness Central Communications - A hub of creativity and engagement 
The Central communications team is a small team of communication and employee engagement specialists based in London. We create, plan and implement meaningful, fun and engaging initiatives as well as inspirational, company-wide communication campaigns. We champion the Vitality culture and are responsible for building the internal brand.

An important member of the team is our Internal Communication Manager in Bournemouth who develops communication strategies and implements communication plans that support our Service director. In addition they manage and support the roll out of company-wide initiatives, as well as develop site-specific campaigns to ensure maximum employee engagement and buy-in.

Whether it’s creating exciting engagement initiatives that bring our core purpose to life or working on a communication campaign that gets our employees talking, the Central Communications team is a place where fresh, creative and innovative thinking makes a difference.

If you have a natural tendency to overachieve, if you love to generate fresh, creative ideas, if you are self-motivated and driven, if you have a positive attitude and a firm belief in Vitality’s core purpose – then you’ll love working in our team.
Sourcing – integrity in our partnerships
Our Sourcing team works across all areas of the business and can get involved in a variety of different projects. We always strive to make savings and efficiencies and put in robust contracts to ensure we deliver our business effectively and in the best possible way for our customers. No day is ever the same and it’s an ever changing and challenging environment to work in. There’s always a new project or contract to review or improve.

Attention to detail is vitally important, as is the ability to spot potential issues. Our team work hard to make sure we deliver the best outcome for the business, while developing key relationships with suppliers. We pride ourselves on always being professional and staying calm under pressure. If you’re thinking of joining us you’ll also need fantastic communication skills and an energetic and enthusiastic approach to your work.
Underwriting - Delivering business prudence and great service
Our underwriting department is responsible for helping Vitality write profitable, sustainable business. Being part of the team means you can make a measurable difference to the business as the decisions we make directly impact sales, retention and profitability. 

If you’re looking to join us you’ll find it challenging and rewarding with lots to keep you busy. You’ll need to have excellent business awareness and a keen eye for detail. We’re passionate about making every interaction with internal and external customers the very best it can be, and balancing that with the need to deliver the best outcome for the business. Our people have a positive, can-do attitude to work and new challenges, and a drive for delivering our core purpose and values.
Marketing – Bringing innovative ideas to life
In Marketing you’ll find a hub of activity that touches many areas of the business. We’re responsible for helping our new and prospective customers understand all the benefits of Vitality and encourage them to make full use of the health and reward incentives. 

Our marketing teams include acquisition, engagement and retention, pre and post sale customer communications, design and sponsorship. Internally, we work alongside the product development team, legal, compliance and IT. We also work with many external partners, including sports teams and personalities, Vitality partners and other sponsorship and charity partners. 

Working in Marketing you’ll need to be prepared to get involved with anything that comes up, there’s never a dull day and you’ll need to be flexible and adaptable with top-notch marketing skills. It’s a hands-on experience and our people are great at coming up with ideas and more importantly, how to bring those ideas to life.
Finance – Leading by numbers
The Finance division includes many different teams, each working across the business to deliver a world-class service and contribute to the efficient running of the Vitality Group. Whether you’re looking to work in financial reporting, commercial finance, management expenses, payroll, agency and commissions, credit control or treasury, you’ll need to demonstrate a range of skills and show that you are able to think innovatively when looking for solutions to help the business. 

You’ll need to be a dynamic individual who can work collaboratively within the team and develop and maintain excellent relationships with our stakeholders across the business.
Working in Finance you’ll find it a fast-moving and challenging environment, where team members are supported and work together to achieve our goals. We’re self-motivated and we learn from one another. We know it’s important to keep ahead of the
Risk and Compliance  - Acting as the business’ conscience
Our department provides assurance, information and analysis to the UK Vitality Board via a cascade of risk and compliance reporting, which is channeled through a number of committees. We’re also responsible for ensuring that key policies and processes are being followed, by conducting monitoring and auditing across the business.  

We identify where there might be gaps in our controls and ensure our processes are the best they can possibly be. We also undertake analysis of business risks and provide guidance on those worth taking, versus those we should avoid. The work we cover is hugely varied so there’s scope to pursue different specialisms within the department e.g. financial crime or data privacy.  

Working in Risk and Compliance provides you with a great overview of all the other business areas, and it’s important that as well as technical skills and experience, you also have the ability to connect with people and foster excellent relationships. What makes our department special? It’s the people, camaraderie, work ethic, dedication, ambition to achieve a common goal, and knowing that our work is helping to protect our company.
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