VitalityHealth launches new Adviser Hub platform• New Adviser Hub will offer 24/7 access and a range of developments aimed at enhancing the experience for advisers
• The hub brings improved service delivery, with key forms and literature available for download
• Enhancements also made to the Quick Quote platform and switch and save offer
VitalityHealth today announces the launch of its new Adviser Hub platform, offering 24/7 access and a range of developments aimed at further enhancing the experience for advisers.
The platform, which will be rolled out to advisers throughout the autumn, will house a selection of downloadable forms and literature items, including renewal documentation. The hub will also offer improved service delivery through immediately logging and confirming receipt of requests from advisers.
The existing Quick Quote platform for Personal Healthcare business will be incorporated into the Adviser Hub site and further enhanced with a new savings calculator. The development allows advisers to demonstrate any additional value, available to members through Vitality partners and rewards, alongside quotes. The Quick Quote platform, which has received very positive feedback from advisers, has so far issued 16,000 quotes, with the average total time taken to receiving a quotation being less than six minutes.
Additionally, the successful switch and save offer for individual business will be refined to allow applications to be conducted via Quick Quote.
Matthew Dijkstra, Service Director at Vitality, said: “We believe that a great product doesn’t mean anything without the service to back it up, and that’s why we’ve been continuing to invest in our systems over the past 12 months. Our goal is to provide members with a market-leading customer journey and make VitalityHealth easier for advisers to do business with.
“Our positive relationship with advisers has helped us drive record levels of business, and has allowed more members than ever to engage with VitalityHealth. Online and digital tools have become increasingly popular and we hope that the new Adviser Hub and Quick Quote services will offer an improved experience for advisers.”
Last week, VitalityHealth was named as one of the Top 50 Companies for Customer Service in the UK for the third consecutive year. The company won three customer service awards as well as placing within the top 20 for the first time, climbing 16 places from its position in 2016.