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Step-by-step guide to private prescriptions

This page explains what happens next if a Vitality GP issues a private prescription and a few things you need to remember.

What happens next?

 1. Following your Vitality GP appointment, you’ll be sent a one-time digital token. This will be in your inbox in the Vitality GP app.
2. You’ll need to take this token to the pharmacy when you collect your prescription.
3. You’ll need to  show the token to the pharmacist.
4. The pharmacist will then log on to the URL, input your code and fulfil the prescription.
5. If someone is collecting on your behalf, they will need to:
a. Be over 18 years old
b. Provide your full name, date of birth and address
c. Provide a screenshot or details of the digital token and the URL.
6. If the prescription is out of stock, you can visit any other pharmacy with the same digital token.
7. If there are any problems, please contact the support number on 0203 870 3029. You’ll need to select option two for pharmacy or prescription queries.
Vitality GP

How do I claim for private prescriptions?

Pay for the medication yourself and make sure you get an itemised receipt. 

Email a copy of your receipt, along with your plan number, to clearly stating that you’d like to be reimbursed from your Primary Care benefit. If your reimbursement is approved, we’ll refund you from your available balance within 10 working days. We’ll send a message to your secure inbox on the Member Zone to let you know when your refund has been made. 
Please make sure your bank details are up to date in Member Zone. 

Important things to remember

The Primary Care benefit includes a combined limit of up to £100 for minor diagnostic investigations and private prescriptions. This is per member per plan year when referred or prescribed by a Vitality GP.
Using this allowance will not count as a claim and will not affect your renewal premium.
You can claim the cost back of your private prescription up to the value of your remaining balance. You’ll need to pay the difference for any amounts over your remaining balance.  
This benefit is intended to cover private prescriptions for medication used to treat acute symptoms that you’re suffering from. For example, antibiotics for bacterial infections, corticosteroid creams for skin complaints, certain painkillers or drugs to reduce nausea.
This benefit is not intended to cover routine or repeat medication, including:
Long term treatments, for example statins for high cholesterol, or metformin for treating type II diabetes.
Anything that you have been prescribed in the past month, unless you need a prescription to complete a short course of therapy, for example antibiotics.
Anything that’s available as an over-the-counter medication.
Travel vaccinations or medications e.g. malaria tablets.
Supplements or feeds, including infant formulas.

The Vitality GP can still issue a private prescription for any of the treatments or medication listed above, however you’ll need to pay for the prescription yourself.

If you change your mind

If you decide not to dispense the private prescription, you may wish to speak to your NHS GP.