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Step-by-step guide to private prescriptions

This page explains what happens next if a Vitality GP issues a private prescription and a few things you need to remember.

What happens next?

  1. If your prescription was sent directly to a local LloydsPharmacy, you'll need to collect this. Usually, it should be ready in 2 or 3 days, but if you have any issues, please contact us.
  2. If you chose to have the prescription posted to you, you’ll be able to dispense it at any pharmacy. If your prescription is eligible under this benefit, follow the process below to claim back the cost.
Vitality GP

How to claim for private prescriptions

Email a copy of your prescription, along with your plan number, to, clearly stating that you’d like to claim from your Vitality GP benefit. If your claim is approved we’ll reimburse you from your available balance within 10 working days. We’ll send a message to your secure inbox on the Member Zone to let you know when your claim has been paid.

If the prescription is eligible but exceeds your remaining allowance, you have the option to make up the difference, self-pay or go back to your NHS GP.

Important things to remember

  1. The Vitality GP benefit includes a combined limit of up to £100 for minor diagnostics and private prescriptions per member per plan year when referred or prescribed by a Vitality GP.
  2. The Vitality GP will be able to advise you if your prescription will be covered by VitalityHealth.
  3. If you’ve used the £100 allowance you have the option to make up the difference, self-pay or go back to your NHS GP.
  4. This benefit is intended to cover private prescriptions for medication used to treat acute symptoms that you’re suffering from. For example, antibiotics for bacterial infections, corticosteroid creams for skin complaints, certain painkillers or drugs to reduce nausea.
  5. This benefit is not intended to cover routine or repeat medication, including:
    - Long term treatments e.g. statins for high cholesterol, or metformin for treating type II diabetes.
    - Anything that you have been prescribed in the past month, unless you need a prescription to complete a short course of therapy e.g. antibiotics.
    - Anything that’s available as an over-the-counter medication.
    - Travel vaccinations or medications e.g. malaria tablets.
    - Supplements or feeds, including infant formulas.

The Vitality GP can still issue a private prescription for any of the treatments or medication listed above, however you will need to pay for the prescription yourself.

If you change your mind

If you decide not to dispense the private prescription, you may wish to speak to your NHS GP.