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The new and improved Vitality GP app

Your questions answered

Why are you changing the app?
We are really proud to be the only health insurer who delivers integrated primary care to every single member as a core benefit. Delivering the first Vitality GP app was the first part of our journey. Moving to a new platform will allow us to help our members access health advice and healthcare more easily. Take a look at our video for more information.
When can I download the new app?
Both the Apple and Android versions of the mobile app will be available to download from the respective stores from 8am on Wednesday 24th January 2018.
Will there be a period where I can't access Vitality GP or book a consultation?
The Vitality GP video consultation service will close at 1pm on Saturday 20th January 2018. The service will then re-open with the new mobile application from 8am on Wednesday 24th January 2018. Should you require GP advice during this time, you can still access our telephone GP service by calling 0345 2798856. If your plan includes cover for Face-to-Face private GP appointments, booking these appointments will also be unaffected.
When can I start to book GP consultations
You’ll be able to book a consultation once you’ve downloaded the new mobile app. Consultations will be available from 8am on 24th January 2018.
How is the new app different to the last one?

The new app will be better integrated providing access to more of our services. It will give you direct access to our Priority Physio Network - including for self-referral - on a range of muscle, bone and joint issues (if this benefit is included on your plan). It also gives you direct access to our Mental Health Panel - including for self-referral - on a range of treatments, such as counselling and cognitive behavioural therapy (CBT), and Big White Wall - our psychological wellbeing partner offering 24/7 help. You can also find trusted health information for general and mental health.

How do I get the new app?
From 24th January 2018 at 8am, you will be able to download the new Vitality GP app for free from the App Store or Google Play.
Do I need new login details for the new app
No, you’ll be able to log in to the app with the same username and password that you use on the Member Zone. You can register on the Member Zone at member.vitality.co.uk any time after your plan start date.
When will my historic consultation data be available to view on the new app?
This information will be available within 30 days of the new app going live. If you need any information more urgently, please email vitalitygp@vitality.co.uk and we’ll be happy to help.
What software do I need to use the Vitality GP app?
The Vitality GP app is compatible with Apple iOS8 and above or Android 5.0 and above. It’s not compatible with Blackberry, Amazon or Windows Phone devices.
What do I do if I have trouble with the new mobile application?
Visit the Vitality GP page in the ‘My plan’ section of the Member Zone and take a look at the FAQs or call us on 0345 602 3556. Lines are open 8am – 7pm Monday to Friday and 9am to 1pm on Saturdays.
What should I do with the old version of the mobile app?
You can delete this from your device. As previously advised we will be embarking of the migration of your historic consultation data following the launch of the new service.
What should I do if I'm asked to enter payment details before downloading the app?
The Vitality GP app is free to download. However, when you use your Apple ID to sign in to the App Store for the first time, you're asked to enter a payment method so that you can purchase items from the store in the future. If you don't want to associate a payment method with your account, follow these steps.
What should I do if the app stops responding, quits or won't open?
If you’re an iOS user, go to https://support.apple.com/en-gb/HT201398 and follow the prompts. If you’re an Android user, go to https://support.google.com/googleplay/troubleshooter/6241347?hl=en