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Ocado terms and conditions

Terms and conditions

  • To be eligible for this reward, you must be covered on one of the following plans: a VitalityHealth Personal or Business Healthcare Plan, excluding members with Vitality Essentials; a VitalityHealth Corporate Healthcare plan with Vitality Plus; a VitalityLife plan with Vitality Plus, Vitality Optimiser or Wellness Optimser at £4.50 per month plus have a minimum monthly premium of £30 for a single policy and £40 for a joint policy; a VitalityInvest Retirement Plan in drawdown for an additional fee of £4.50 per month; or be a beneficiary under a trust scheme administered by VitalityHealth with Vitality Plus and have completed your Health Review on the Member Zone.
  • This offer is only available to principal members aged 18 or over.
  • The award of Vitality points is the responsibility of Vitality only and is not promoted by Ocado.
  • Your healthy food spend month will run from the first day of the month to midnight on the last day of the month - e.g. January 1st- January 31st.
  • If you have one adult on the plan you will need to have earned at least 40 Vitality activity points in the previous month to qualify for the Vitality healthy food discount. If you have two or more adults on the plan then you’ll need to have earned at least 60 Vitality activity points in the previous month.
  • The discount level you receive will be based on your Vitality status on the day that you complete your healthy food shop.
  • Ocado will only deliver where the minimum order value is £40 before the Vitality discount is applied.
  • To qualify for free delivery, the total value of your order must be £40 or more before the Vitality discount is applied, and 30% of your total food and drink spend must be healthy food, otherwise the Ocado standard delivery charges will apply.
  • Free delivery will not be available over the Christmas period.
  • Ocado’s delivery coverage may change from time to time. Their current delivery coverage can be checked on their website.
  • The discount is capped at a maximum monthly spend on healthy food of £100 for individual plans, and £200 for plans with two or more adults. If the benefit is unused in a given month, the balance cannot be carried over into further months. 
  • Vitality points will be awarded based on one point per £2 spent on healthy food up to a maximum monthly value of 50 points for individual plans and 100 points for plans with two or more adults.
  • Only the principal member on the plan will be able to link their Vitality account to Ocado and claim the Ocado healthy food benefit.
  • Vitality activity points earned through any partner or device accepted by Vitality will be taken into account when calculating your monthly healthy food allowance and discount.
  • Your registered Ocado account must be current, valid, issued in your name and for personal use only. Vitality reserves the right to cancel or refuse the registration of your Ocado account with Vitality and to deduct any Vitality points previously awarded under this offer if Vitality reasonably believes you have knowingly registered another person's Ocado account or provided false or misleading information to Ocado, or are attempting to do so.
  • You agree that, in order to award you Vitality points, Vitality and Ocado will exchange information regarding your Ocado account and any purchases of eligible products you make from Ocado.
  • Ocado vouchers and existing offers will be accepted in conjunction with the Vitality discount. Smart Pass and promotions (e.g. 2 for 1) will be added before the Vitality discount, any coupons will be added after the Vitality discount.
  • In the event that your Vitality plan or employer’s medical health scheme is cancelled or you withdraw from your employer’s medical health scheme before the eve of your plan renewal date or scheme’s anniversary, you will not be entitled to any Vitality points or healthy food allowance for purchases of eligible products after your cover has ceased.
  • This benefit cannot be used by non-Vitality members. Passing on your discount to non-members is considered Fraud and your Vitality benefits may be withdrawn.
  • This offer is non-transferable and non-exchangeable. There is no cash alternative.
  • Vitality Corporate Services Limited is authorised and regulated by the Financial Conduct Authority. Registered office at 3 More London Riverside, London, SE1 2AQ.
  • Vitality reserves the right to amend or withdraw this offer at any time.