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Track and sync Apple Watch steps and heart rate workouts

Learn how to track and sync your Apple Watch steps and workouts with Apple Health and the Vitality Member app.

Before you begin

Have you connected Apple Watch to iPhone?

Have you registered for Vitality Member Zone online?

  • If not, you can register here and then come back to this guide
  • You’ll then have your Member Zone username and password ready to connect your Apple Watch to the Vitality Member app.

Have you connected your Apple Watch to the Vitality Member app?

How do I track Apple Watch steps and sync Apple Health data to the Vitality Member app?

1. Track Apple Watch steps in Apple Health

If you’ve successfully connected your Apple Watch to iPhone, you’ll be able to track your steps in Apple Health.

Scroll to ‘Steps’ to see your tracked activity

2. Track Vitality activity points from steps in the Vitality Member app

If you’ve successfully connected your Apple Watch to the Vitality Member app, you’ll be able to track how your steps convert into Vitality activity points in the Vitality Member app. Your activity points are shown on the home page of the Vitality Member app; for a detailed breakdown, tap 'My Weekly Activity', then 'View Plan Points Statement'.

3. Sync your Apple Health data via the Vitality Member app

  • Open the Vitality Member app
  • Tap the ‘Refresh’ icon (or it will automatically refresh once you’ve authenticated using Touch ID) to send your Apple Health data to the Vitality Member app
  • Once the data has been received by the Vitality Member app, it will calculate the activity points due – they should normally show after 15 minutes, but can take 1-2 hours
  • To view your synced Vitality activity points, simply close the Vitality Member app and reopen it after 15 minutes 

Please note: in high demand periods, it can take up to 48 hours to sync your Apple Health data to the Vitality Member app and for your Vitality activity points to appear on the Vitality points statement.

4. View your Vitality activity points statement

  • Tap ‘My Weekly Activity’
  • For a detailed view, tap ‘View Plan Points Statement’
  • You can also view your Vitality activity points online in Member Zone. Once logged in, navigate to ‘My Vitality’ and then ‘My Vitality Points Statement’

How do I track Apple Watch heart rate workouts and sync Apple Health data to the Vitality Member app?

1. Open the workout app on Apple Watch and select a Workout type

  • Please note: to earn Vitality activity points, you must record a Workout of at least 30 minutes in duration and your average heart rate must be 60% or higher for that entire workout
  • Scroll to a Workout type
  • Tap the three dots and then Time to set an ‘Elapsed Time’
  • Tap ‘Start’
  • Once you’ve finished your Workout, swipe right and tap ‘End’

 

2. Track heart rate workouts in Apple Health

If you’ve successfully connected your Apple Watch to iPhone, you’ll be able to track your heart rate workouts in Apple Health.

Scroll to ‘Workouts’ to see your tracked activity.

3. Sync your Apple Health data via the Vitality Member app

  • Open the Vitality Member app
  • Tap the ‘Refresh’ icon to send your Apple Health data via the Vitality Member app
  • Vitality points will normally show after 15 minutes

Please note: it can take up to 48 hours to sync your Apple Health data to the Vitality Member app and for your Vitality activity points to appear on the Vitality points’ statement. You can also track workouts from the Apple Activity app; tap 'Activity' and then 'Workouts'.

4. View your Vitality activity points statement

  • Tap ‘My Weekly Activity’
  • For a detailed view, tap ‘View Plan Points Statement’

Track and sync Apple Watch steps and heart rate workouts FAQs

What happens if I track my activity on my iPhone and Apple Watch?

The Apple Health app will take data from both your iPhone and Apple Watch. If you track your steps whilst carrying your iPhone and wearing your Apple Watch at the same time, whichever source takes priority in the Apple Health app will count towards your daily step total.

Sometimes you might find that the number of steps recorded on your Apple Watch is different to the number of steps recorded on your phone. This can be because Apple Watch is more accurate or because the Apple Health app syncs with your iPhone more regularly.

To check your Apple Watch device is prioritised:

  1. Open the Apple Heath app
  2. Tap 'Health Data'
  3. Tap 'Activity'
  4. Scroll to and tap on 'Steps'
  5. Tap 'Data Sources & Access'
  6. Under 'Data Sources', ensure Apple Watch is at the top of the list
  7. To move it to the top, simply tap ‘Edit’, then hold and drag to the top and then tap ‘Done'
How does Vitality reward activity if I track my activity on my iPhone and Apple Watch?

We will reward Vitality activity points based on your daily steps total within the Apple Health app. Your daily steps total is calculated as follows:

  1. When only one device is actively recording step data, that device will contribute towards your daily step total
  2. When two devices are actively recording step data, only your prioritised device will contribute towards your daily step total

For example, when your Apple Watch is the prioritised device, if you track 4,500 steps on your Apple Watch and 4,000 steps on your iPhone, then later on that day track 3,000 steps solely on your iPhone, we’ll reward Vitality activity points for 7,500 steps.

Your total steps for the day will be taken as a combination of steps from your prioritised device and any secondary devices.

To find out your individual device steps:

  1. Open the Apple Heath app
  2. Tap ‘Health Data’
  3. Tap ‘Activity’
  4. Scroll to and tap on ‘Steps’
  5. Tap ‘Data Sources & Access’
  6. Then under Data Sources, choose either your Apple Watch or iPhone
What is my Heart Rate Maximum (HR Max)?
Your HR Max is the greatest number of times your heart should beat in one minute during maximum physical exertion. We use the most common estimate of HR Max, which is 220 minus your age.
How do you calculate my Vitality activity points for heart rate workouts?

Apple Health sends us the average heart rate and the time spent working out over the whole exercise session, including the extra time spent exercising at a lower heart rate.

Your workout must be at least 30 minutes and your average heart rate must be 60% of your HR Max or higher for that entire workout before you can start earning Vitality points.

  • Exercising at 60% of your age related maximum heart rate for 30 consecutive minutes - 5 Vitality points
  • Exercising at 60% of your age related maximum heart rate for 60 consecutive minutes – 8 Vitality points
  • Exercising at 70% of your age related maximum heart rate for 30 consecutive minutes – 8 Vitality points

For example, if you’re 40 years old, your average heart rate would need to be 108 beats per minute to earn Vitality activity points for a workout:

  • Heart Rate Maximum (HR Max) would be 220 – 40 = 180 beats per minute (BPM)
  • 60% of your HR Max would be 108 BPM.
What if I forget to stop my Workout app on my Apple Watch?
If you leave the Workout app running after you finish your workout, your average heart rate might drop below the threshold for us to be able to award you Vitality activity points.
What happens to my Vitality activity points if I track steps and heart rate workouts?
If you’re tracking multiple activities a day (i.e. both steps and heart rate workouts), the Vitality Member app will only reward activity points for the ONE daily activity with the highest points earned.
Will I miss out on Active Rewards if I don’t sync my Apple Health data in the Vitality Member app regularly?

We recommend that you sync your Apple Health data daily so we have your latest activity points.

To be eligible for Active Rewards, you need to have earned 12 activity points in a week.

To be eligible for a Starbucks handcrafted drink, you need to have synced your Apple Health data by the end of Sunday to be rewarded with your handcrafted drink for the following week. If you hadn’t synced in time to qualify, you’ll be able to redeem your handcrafted drink the week after.

To be eligible for a Cineworld or Vue cinema ticket, you need to have synced your Apple Health data by the end of Sunday to be rewarded with a voucher code for the following week.