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Contact us

If you can’t find what you’re looking for online we’re happy to talk to you. To make sure you get through to the right person, please use the right number below.

  • New Investment enquiries


    0808 250 8795
    Monday – Friday: 8.30am – 5pm
    Saturday– Sunday: Closed

  • Existing members customer services enquiries


    0333 9960 400*
    Monday – Friday: 9:00am – 5pm
    Saturday – Sunday: Closed

    If calling from overseas, please dial +44 (0)208 161 9556. This call will be charged at your phone provider’s standard rate.

    Email: investcustomerservices@vitality.co.uk

    Write to:
    VitalityInvest, Sheffield, S95 1DD

  • VitalityInvest complaints


    0800 0465 090
    Monday – Friday: 9am – 5pm

    Calls to this number are free. If you're calling from overseas, please dial 0208 161 9557. This call will be charged at your phone provider’s standard rate.

    Email: investcomplaints@vitality.co.uk

    Write to:
    VitalityInvest, Sheffield, S95 1DD

  • Financial Ombudsman


    0800 023 4567 or 0300 123 9123


    Email:
    complaint.info@financial-ombudsman.org.uk

    Write to:
    The Financial Ombudsman Service
    Exchange Tower
    Harbour Exchange Square
    Isle of Dogs
    London
    E14 9SR
    www.financial-ombudsman.org.uk/

*Calls to ‘03’ numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive ‘free’ calls to local rate numbers with your landline or mobile tariff, calls to a ‘03' number will be included.

Calls may be recorded and monitored for quality and training purposes.

If calling from overseas, please dial +44 (0)208 161 9556. This call will be charged at your phone provider’s standard rate.