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Virgin Active frequently asked questions

Yes. You can change your existing membership to a Vitality discounted membership by booking an appointment with the Member Relations Manager at your club and paying a transfer fee.

You need to transfer your membership before the 17th of the month for your new discounted rate to apply from the 1st of the following month. Speak to your home club for more details.
Yes. With a Vitality discounted membership you can work out at other selected Virgin Active clubs. Virgin Active clubs are organised into groups. The group each club sits in depends on things such as the cost of membership and the facilities at that club. The other clubs you have access to depend on the group your home club is in and your membership package. Have a look at the Virgin Active Club Access Guide for more information.
The Vitality discount applies to individual flexible monthly contracts. This means you’ll be on a rolling month-by-month contract.
No. We only allow one discounted gym membership per member.
The Virgin Active Classic Collection is a range of clubs offering additional luxury, space and style. Work out with the latest innovations in spacious facilities; chill out in hydrotherapy baths and swimming pools; revitalize and refresh in steam and sauna rooms. Find out more about the Virgin Active Classic Collection.
Yes. After you’ve completed your initial one month term with Virgin Active you can cancel your membership and sign-up to another gym through Vitality.
Your gym membership will revert to the Virgin Active standard full flexi rate. If your plan is cancelled before the 17th of the month, your membership will automatically transfer to the Virgin Active standard full flexi membership from the 1st of the following month and you will be charged at the current rate for that membership.

If your plan is cancelled after the 17th of the month, Virgin Active will allow you to continue with the discounted membership rate for a further full calendar month after which time, you will be automatically transferred to the Virgin Active standard full flexi membership. Please ask at your home club for the Virgin Active standard full flexi monthly rate.
You can only earn Vitality points when your visit is registered by your club. If your swipe card isn’t working, there is no one on reception or they let you straight in, you’ll need to ask the gym to update your records.
It can take up to 48 hours for your gym visits to show on your Vitality points statement. If you think a visit isn’t showing on your statement, please contact your club first and ask them to check or update your records.

If your visit still isn’t showing after this, send us a Vitality points query.
Please contact the club that you’d like to transfer to. You may need to pay a transfer fee, especially if you are transferring to a Classic Collection club. Your membership fees will also be adjusted according. Please note that you need to complete the transfer before the 17th of the month for the change to take effect from the following month.
Please contact your home club.
Yes, but you need to be over 18 to benefit from the discounted Vitality membership.