Manage your plan

How do I add or remove someone from my health plan? 

If you have personal health insurance and want to add or remove someone on your plan, log in to email us in Member Zone. 

If you have a business plan, or you’re a member of a trust scheme, please speak to your HR contact or scheme administrator.

How does my health insurance renewal work? 

We calculate your renewal premium using our unique ABC pricing method.

We look at:

• your age
• the base medical inflation rate
• any claims you’ve made during your plan year
• plus, your Vitality status.

By staying healthy, you can help reduce the increase to your renewal premium.

 

How do I make a claim on my health plan? 

Check out our guide on how to request care from Care Hub in Member Zone. It tells you how to:

• check your cover
• access care depending on your condition 
• request onward treatment
• manage your treatment, bills and payments online.

If you need to speak to us about your claim, please contact us.

 

How do I view my excess? 

Check out our guide on how to request care from Care Hub in Member Zone. It tells you how to view, pay and track your excess.

What is Vitality GP? 

You can use the Vitality GP app to book virtual GP consultations - within 48 hours. 

Vitality GPs can give you medical advice and prescriptions. They can also give you a referral for onward care with a specialist - which you can book in Care Hub.

Vitality GP is available to any Vitality member with the following health plans:

• private health insurance
• small business health insurance
• corporate health insurance
• Vitality at Work Business.

How do I add or remove someone from my life plan? 

If you have a life, Serious Illness, or Income Protection insurance plan and you want to add or remove someone on your plan - or makes changes - please give us a call on 0345 601 0072 . We're open Monday to Thursday 8:30 to 6pm and Friday 8:30am to 5pm. We will be closed on bank holidays.

Please note that there may be an underwriting charge depending on how you change your plan.

How can I make a claim on my life plan?  

Check out our guide on how to make a life claim.

If you need to speak to us about your claim, please contact us.

How do I update my car plan? 

To access your plan documents and details, please call us on 0345 601 1035.

We're open 8.30am - 6pm Monday to Friday, 9am - 1pm Saturday.

Or, you can email us on help@vitalitycar.co.uk.

How do I make a claim on my car plan?  

Check out our guide on how to make a car claim.

If you need to speak to us about your claim, please contact us.

How can I manage my investment plan? 

If you're already a member, you can login to Member Zone to manage your investments.

If you have any questions you can email us at investcustomerservices@vitality.co.uk. We'll get back to you as soon as possible.