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Healthcare providers

All you need to know about how to become a recognised provider, how we work with our recognised providers, our terms of agreement, fees and helping your practice set up for working with Vitality.

Our aim is to make sure Vitality members enjoy high-quality healthcare in a simple and stress-free way,  that's why we offer a Full Cover Promise. This means that members never have to worry about in-patient and day-patient consultant and anaesthetist fees, as we pay in full as long as the treatment is eligible on their plan and the consultant is recognised by us. We recognise and value our provider partners and are grateful to them for their role in helping our members access safe, effective, caring healthcare at a fair tariff.

Provider Helpline Christmas opening hours:
Tuesday 24th December: 9am - 1pm
Friday 27th December: 9am - 5pm
Monday 30th December: 9am - 5pm
Tuesday 31st December: 9am - 3pm
Thursday 2nd January: 9am - 5pm
Friday 3rd January: 9am - 5pm


Who are you?

Any questions?

By clicking  HERE  you will find answers to our most commonly asked questions

Quick links 

We have selected the three most used links that you may find helpful 

  • About us 

    We believe in best practice across the board

  • Search for procedures

    Search by procedure code or description, or browse our index.

  • Healthcode Log in

    Send us your bill via Healthcode

Send us an email

Email is the best way to reach us - no hold times, and you'll typically have your queries answered within 48 hours.

Our dedicated provider support email is
If you wish to discuss the fees you charge, email

Contact us

For all Healthcare Providers enquiries, please give us a call

 0800 092 9400

Monday-Friday: 9am – 5pm