Accessibility
Making Vitality accessible to you
At Vitality, we take steps to ensure our website and communications are accessible to everyone.
With that in mind, we know some people may have more difficulty than others when using our digital services. On this page, you'll find sections to help you with:
- Enlarging content on your screen
- Changing the size of text in your browser
- Requesting your plan documents in other formats
- Contacting us if you have hearing or speech difficulties
- Contacting us using a British Sign Language video interpreter
In addition to this support, if there's anything that makes managing your plan or communicating with us difficult, we're here to help. Please let us know.
Press Ctrl + Scroll
Zoom in on content in your browser in a few simple steps:
Point your cursor
Bring your cursor over so it’s pointing at your web browser window
Hold down the Control key
Press and hold down the Control (‘Ctrl’) key on your keyboard
Scroll in
Scroll forward or backward using the centre wheel on your mouse to zoom in or out
Your plan documents
If you’re an existing customer and you’d prefer to have your key plan documents in another format, we can arrange to have these sent to you in large print or braille.
Get in touch on the number below for more information.
0345 602 3523
Hearing difficulties
Relay UK help those with speech impediments and hearing difficulties communicate over the phone. Relay Assistants follow strict confidentiality rules, so you can rest assured your data is secure.
Please note call and data charges may apply.
Relay UK
Contact us using British Sign Language
If you want to get in touch with us, we'll connect you with a video interpreter from InterpretersLive! - a service provided by Sign Solutions.
Connect with us below to get started.
Connect now
Let us know if you need a little extra support
If there's anything that makes managing your plan or communicating with us difficult, we're here to help. Whatever the reason, letting us know means we can offer support that's right for you.
You can share a few details with us from Member Zone. It will only take a few minutes, and you don't need to tell us anything you're not comfortable sharing.
