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Health insurance core cover

Video GP appointments

Speak to a GP on your phone within 48 hours

When you buy health insurance with us, you can use the Vitality GP app. Here you can:

✓ Book a video GP appointment
✓ Get 24/7 healthcare advice
✓ Get a fast referral to a specialist if you need it
✓ Get digital prescriptions sent to your pharmacy for pick-up
✓ Refer yourself for physiotherapy1 and mental health support.

A Vitality GP appointment doesn’t count as a claim so you don’t need to pay an excess.

Want to book a video GP appointment?

If you’re not yet a Vitality member, you can get health insurance with us. You can get a quote here

Are you already a member? Read the Vitality GP booking guide

If you prefer to see a GP in person

Face-to-Face appointments are available to book through the Vitality GP app2, with appointments available in Greater London, Birmingham, Manchester, Guildford, St Albans and Glasgow. You’ll need to make a £20 upfront payment each time you book a consultation and we’ll cover the rest of the consultation charge.


You can book two face-to-face private GP appointments each plan year. If you’d like unlimited appointments, you can add the London Care Hospital List to your plan for an extra fee.

If you need some GP advice for a specific health condition, we can help. Log into Member Zone to find out more about our private GP services.

More details on our video GP service

You can refer yourself for up to 6 sessions of physiotherapy with your core health insurance cover*. If you want additional physiotherapy treatment, you'll need to add Out-Patient Cover to your health insurance plan.

*Members can also self-refer for physio via Care Hub.
You pay for face-to-face GP appointments through Member Zone.

Vitality GPs offer video appointments. They won’t be able to help you with:

  • Hands-on examinations and treatment
  • Emergency treatment, for example chest pains, suspected stroke or bone fractures
  • Routine or repeat prescriptions, including medication to treat cholesterol and diabetes.

You have up to £100 to spend on minor diagnostic tests and private prescriptions per plan year. You don’t need to pay an excess.

Minor diagnostic tests are things like x-rays.

Private prescriptions are for short courses of treatment only.

You can use the Vitality GP app for appointments when you’re in the UK, or you can use it for medical advice only if you’re abroad. You can also call our 24/7 healthcare advice line.

Vitality GP isn’t available yet in the Isle of Man or the Channel Islands. We’re working to expand the coverage to these areas. If you live in one of these areas and join Vitality, you'll be able to use a different video GP service.