Video GP appointments
- Speak to a GP usually within 48 hours
- Get fast onward referral
- Access 24/7 medical advice from a clinical advisor over the phone
Quick consultations. Instant approvals for claims.
Our GP services are included in your health insurance cover.
Vitality GP services lets you speak to a specialist in a way that suits you. You can choose from:
- Video consultations - speak to a GP usually within 48 hours**
- Face-to-face consultations - for a £20 fee per consultation available in select locations across the UK 1
- Healthcare advice from a clinical advisor over the phone - available 24/7
A Vitality GP appointment doesn't count as a claim, so you don't need to pay an excess.
Here's what you can do
Our Vitality GP service lets you:
Get fast onward referrals
Get the green light for follow-up treatment while you're on the call
Easily access prescriptions
Get your prescriptions delivered to a pharmacy of your choice
Book video consultations
Speak to a doctor on your phone usually within 48 hours, and at a time that suits you
Self-refer for treatments
You can self-refer for physiotherapy and Talking Therapies such as Cognitive Behavioural Therapy (CBT) and counselling2
Get instant claim approvals
Vitality GPs can approve your claims on the call
Get 24/7 medical advice
From a clinical advisor. Our team are on hand anytime you need to get in touch
How it works
You can manage your care from the palm of your hand
Request care
Use the Vitality UK app to book a video GP appointment. Or give us a call for anything else
Speak to a specialist
Speak to a GP on your phone usually within 48 hours. Or schedule an appointment at a time that suits you
Get instant approval
A Vitality GP can issue you a prescription - and refer you for follow-up care
Ready to get a quote?
You can tailor your health cover to suit your needs when you buy health insurance
Already a member?
Find out more about private GPs, and how to use Vitality GP, on Member Zone
Want some help building your plan?
Our expert team can help you to get the right cover, at a price that works for you.
They'll walk you through everything you need to know and make qualified recommendations based on your exact needs.
Call us on 0330 678 3326*
Call charge information
*Calls to '03' numbers cost no more than a national rate call to a 01 or 02 number, whether from a mobile or a landline. If you get inclusive free calls to local rate numbers with your landline or mobile tariff, calls to '03' numbers will be included.
Call centre opening hours: Monday to Thursday 9am - 8pm, Friday 9am - 6pm, Saturday 10am - 2pm, Sundays: closed.
We're here when you need us
99% of our Virtual GP consultations take place within 48 hours**
A massive weight off my shoulders
I noticed that there were some significant changes in my vision of my left eye. I called Vitality - and got through straight away. From there it was all very quick. I saw a consultant in London the next day. The day after I was being operated on. It was a massive weight off my shoulders.
Vitality GP FAQs
Where to next?
1 Face‑to‑face private GP appointments are only available in selected UK locations, including Birmingham, Glasgow, London and Manchester (correct as of April 2026).
Members with a personal, business, or corporate healthcare plan can book two face-to-face private GP appointments each plan year. A £20 upfront payment applies. Members with the London Care hospital list get unlimited appointments.
2 Up to six sessions of physiotherapy and up to eight sessions of Talking Therapies such as counselling and Cognitive Behavioural Therapy (CBT) is included in our core health cover each plan year.
*Price is based on a 30-year-old living in Peterborough, plan starting 01.09.2025, with Consultant Select hospital option, Full Medical Underwriting, plan excess of £250, and £500 Out-patient benefit. Includes Insurance Premium Tax.
** VitalityHealth Claims Insights Report, 2024