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Included in our health insurance

Online doctor appointments with Vitality GP

See a GP online when it suits you

When we need healthcare, we want it to be accessible and convenient.

That's why we created the Vitality GP app. To make it quick and easy for our members to speak to a doctor.

So, when you buy health insurance with us, you’ll get direct access to our network of private GPs within the app.

Online doctor services in the Vitality GP app

  • Book an online appointment

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    Speak to a GP in the app for non-emergency advice1 and private prescriptions2.

  • 24/7 GP advice line

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    Get 24/7 non-emergency advice whether you’re in the UK or abroad3.

  • Specialist referrals

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    A Vitality GP can refer you  to a specialist.

  • Self-referral

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    Refer yourself for physiotherapy4 or mental health support.

How to book a GP appointment online

If you’re interested in booking a GP appointment online with us, become a private health insurance or business health insurance member.

Greater London members

Face-to-face private GP consultations

If you prefer to see a GP in person, you can also book face-to-face appointments5 in the Vitality GP app.

It costs you £20 per consultation - we cover the rest.

You can book two face-to-face private GP consultations each plan year. If you’d like unlimited face-to-face GP consultations, you can include London Care hospital list on your plan.

Online doctor FAQs

You log into the Vitality GP app a few minutes before your booked appointment. You then tap ‘Join consultation’ to launch the video link and wait for the GP to join the video call.

A video consultation is like a face-to-face consultation, except the consultation is remote.
Yes, you can use the Vitality GP app if you have a:
Video GP appointments are available Monday to Friday 8am - 8pm, and Saturday 8am - 4pm.
No, a Vitality GP appointment does not count as a claim, and would not affect your renewal premium.

If a Vitality GP refers you for treatment, this would count as a claim and may affect your renewal premium.
You can use the Vitality GP app to get a private prescription for a short course of treatment. For example, antibiotics for a bacterial infection or medication to reduce nausea.

To get a private prescription, book a video GP appointment through the app. The doctor would then assess your symptoms and prescribe you medication as necessary. At this point, the GP will also tell you if your plan covers the prescription or not.

If your health insurance plan covers your private prescription, you will not need to pay for it. You could pick up your prescription from a LloydsPharmacy at no cost. Or, you could pick up your prescription from a pharmacy of your choice, pay for it and claim the cost back.
Yes. Vitality GPs are all registered with the General Medical Council.

They have two years’ experience practising medicine in the UK. 

More detail on our online doctor services

1Vitality GPs won’t be able to help you with:
  • Hands-on examinations and treatment
  • Emergency treatment, e.g. chest pains, suspected stroke or bone fractures
  • Routine or repeat prescriptions, including medication to treat cholesterol and diabetes.

There are also some cases where a Vitality GP won’t be able to make a referral and you’ll need to speak to your own GP or call us. These include alternative therapies, lifestyle surgeries, oral surgery or anything related to pregnancy. The Vitality GP will always let you know if they can’t help and tell you what they consider to be the best course of action.

You’ll also need to contact us if you need to arrange:

  • Home nursing
  • A private ambulance
  • Parental accommodation
  • or, to claim the NHS hospital cash benefit.

2You have up to £100 to spend on minor diagnostic tests and private prescriptions per plan year. Minor diagnostic tests could include x-rays, ultrasounds and a full blood count. Private prescriptions are for short courses of treatment only.

3You can only use the Vitality GP app for consultations when you’re in the UK. If you’re abroad and need to speak to a GP, you can call our 24-hour GP advice line.

4You can refer yourself for physiotherapy when you add Out Patient Cover to your health insurance plan.

5You pay for a face-to-face GP consultation through Member Zone. If you need onward treatment, you may need to pay for it and claim it back in Member Zone. We may also ask to authorise some treatment if you need to make a claim on your health insurance plan.

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Or ask for a call back and we’ll get in touch at a time to suit you.
Lines are open:
Monday to Thursday 9am-6pm, Friday 9am-5pm, Saturday 10am-2pm
Sunday and bank holidays: Closed

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