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How to contact us

For general queries about your plan including accessing partners and rewards you’ll find lots of information on the Member Zone.  And if you’re looking to claim on your health or life cover find out more with our guide to claiming.

If you can’t find what you’re looking for online we’ll be happy to talk to you. To make sure you get through to the right person for your query please use the right number below.

Get in touch

If you’re interested in becoming or are an existing VitalityHealth or VitalityLife member, get in touch with us through these numbers.
  • Get a Health Insurance quote

    0800 779 955
    Monday – Thursday: 8am – 8pm
    Friday – 8am – 6pm
    Saturday: 9:30am – 2pm

  • VitalityHealth existing member enquiries and claims

    0345 602 3523
    Monday – Friday: 8am – 7pm
    Saturday: 9am – 1pm

  • Get a Life Insurance quote

    0161 2167 595
    Monday – Friday: 8am – 8pm
    Saturday – Sunday: 9am – 5pm

  • VitalityLife existing member enquiries

    0345 601 0072
    Monday – Thursday: 8:30am – 6pm
    Friday: 8.30am - 5pm
    Saturday – Sunday: Closed

Health Insurance

Personal Healthcare 

Get a quote for a Personal Healthcare plan
0800 779 955
Monday – Thursday: 8am – 8pm
Friday – 8am – 6pm
Saturday: 9:30am – 2pm
Alternatively get a quote online.

To make a claim, or for queries about your plan or our Vitality partners
0345 602 3523 
Monday – Friday: 8am – 7pm
Saturday: 9am – 1pm

Business Healthcare

To get a business health insurance quote or to make a face-to-face appointment for a Business Healthcare quote
0808 159 3524
Monday – Friday: 8am – 5pm

To make a claim or for queries about your plan or Vitality partners:
0345 602 3437
Monday – Friday: 8am – 7pm
Saturday: 9am – 1pm

Corporate Healthcare

To make a claim or for queries about your plan or Vitality partners
0345 279 8865
Monday – Friday: 8am – 7pm
Saturday: 9am – 1pm

Advisers 

Health insurance advisers
For quotes, servicing and general enquiries call your dedicated servicing team.

Agencies and commissions
0345 279 8863

Healthcare Providers

0800 092 9400
Monday – Thursday: 9am – 5pm
Friday: 10am – 3pm

Technical support with e-billing
0800 012 4648
Monday – Friday: 8am – 6pm

Visit our Healthcare Provider section to find out more.
Life Insurance

Personal

Get a quote or apply for a Life Insurance policy
0161 2167 595
Monday – Friday: 8am – 8pm 
Saturday – Sunday: 9am – 5pm

Existing customer claims and services
0345 601 0072
Monday – Thursday: 8:30am – 6pm 
Friday: 8.30am - 5pm
Saturday – Sunday: Closed
Fax: 0800 028 5222
Email Claims: lifeclaims@vitality.co.uk
Email Servicing: lifecustomerservices@vitality.co.uk
VitalityLife Customer Services, Sheffield S95 1BW

Business

Speak with a VitalityLife Adviser for all new and existing business enquiries
03339 204 711
Monday – Friday: 8am – 8pm 
Saturday - Sunday: 9am – 5pm

Advisers

Life insurance adviser enquiries
0808 234 3000
Monday – Thursday: 8:30am – 6pm 
Friday: 8:30am – 5pm
Queries email: lifeenquiries@vitality.co.uk

Agencies and commissions
0345 601 0072
Fax: 0870 240 0937
lifecommissions@vitality.co.uk

Underwriting

Underwriting enquiries
0800 012 1796
Email: lifeunderwriting@vitality.co.uk

Prestige service enquiries
0845 6027 457
Email: lifehnwadmin@vitality.co.uk
Complaints
Health Insurance complaints
0345 602 3523
Monday – Friday: 8am – 7pm 
Sat: 9am – 1pm
For complaints relating to renewal or cancelling your plan: CustomerSupport@vitality.co.uk
For complaints relating to a claim, invoice or Vitality partners and rewards: CustomerRelations@vitality.co.uk
VitalityHealth Customer Services, Stirling , FK9 4UE

Life Insurance complaints
0345 601 0072

Monday - Thursday: 8.30am – 6pm
Friday: 8.30am – 5pm
Fax: 0870 2400 937
lifecomplaints@vitality.co.uk
VitalityLife Customer Services, Sheffield, S95 1BW

Financial Ombudsman
0800 023 4567
or 0300 123 9 123
complaint.info@financial-ombudsman.org.uk
 
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square 
London
E14 9SR
www.financial-ombudsman.org.uk

Take a look at our Complaints page to find out more about how we’ll handle your complaint and what to expect.
General enquiries
Partner enquiries
Vitality
New Partners
70 Gracechurch Street
London
EC3V 0XL

Sponsorship
Vitality
Sponsorship
70 Gracechurch Street
London
EC3V 0XL

Careers
recruitment@vitality.co.uk

Press Office
Dan McMillan
Head of PR
07824 604926
dan.mcmillan@vitality.co.uk
 
Adam Smith
Teamspirit Public Relations
020 7360 7877
Our addresses
London Office
Vitality, 4th Floor, 70 Gracechurch Street, London EC3V 0XL
0207 133 8600

Bournemouth Office
Vitality, Marshall Point, 4 Richmond Gardens, Bournemouth, BH1 1JD
0345 279 8877

Stockport Office
Vitality, St Christopher House, 217 Wellington Road South, Stockport, Cheshire, SK2 6NG
0345 602 4848 

Registered office
3 More London Riverside, London, SE1 2AQ.

Where to next?

  • Lady running with music

    About us

    See how we got where we are and what we stand for.

  • Close-up of coffee on a cafe table

    FAQs

    Find out more about Vitality health and life insurance.

  • Two people on laptop

    How to make a claim

    More details on things to check before you claim and the claims process.