Contact and support

Coronavirus update

You can read our Coronavirus FAQs for our latest advice and information. We’ll be keeping this page regularly updated.

Whether you can’t link your device to Vitality or you’re curious about your premiums, we can answer some of your most common queries right here. And if you can’t find what you’re looking for, we’d be happy to talk to you.

Choose a topic

I want to join Vitality
Getting started with Vitality
Vitality points
Manage my plan
Rewards
Make a claim
Make a complaint
Premiums, payments and cashback

Get in touch

Members

Health insurance

Customer Services and Claims
0345 602 3523
Email us
Access the care hub to make a claim here

Monday to Friday: 8am-7pm, Saturday: 9am-1pm

Renewals
0345 602 3523
Email us

If you bought your plan directly from Vitality, our opening hours are Monday to Thursday: 9am-7pm, Friday: 9am-6pm
If you bought your plan from a broker or third-party, the opening hours are: Monday to Friday: 9am-5pm

Life insurance

0345 601 0072
Email us
Message us on WhatsApp

Monday to Thursday: 8.30am-6pm, Friday: 8.30am-5pm, Saturday and Sunday: Closed

If you want to add or remove someone from your plan, call 0345 601 0072.

Investments

0333 9960 400
Email us
Write to: VitalityInvest, Sheffield, S95 1DD

Monday to Friday: 9:00am-5pm, Saturday to Sunday: Closed

If calling from overseas, call +44 (0)208 161 9556. This will be charged at your phone provider’s standard rate.

Sales

Health insurance

Get your quote online in two minutes:

Get a quote

Call:
0800 779 995

Monday to Thursday: 9am - 6pm, Friday 9am-5pm, Saturday 10am-2pm
Sunday and bank holidays: Closed

Life insurance

Get your quote online in two minutes:

Get a quote

Call:
0161 974 2513

Monday to Thursday: 9am - 7pm, Friday 9am-5pm, Saturday 10am-2pm
Sunday and bank holidays: Closed

Investments

Look at investments online here.

For new investment enquiries

Call:

0808 250 8795

Monday-Friday: 9am-5pm

Businesses

Health insurance

Get a business health insurance quote or make a face-to-face appointment:
03453075071
Monday-Friday: 9am-5pm

Make a claim or ask about your plan or Vitality partners:
0345 602 3437
Monday-Friday: 8am-7pm
Saturday: 9am-1pm

If you are covered under our corporate health insurance, you can make a claim or ask about your plan and Vitality partners:
0345 279 8865
Monday-Friday: 8am-7pm
Saturday: 9am-1pm

Life insurance

Speak with a VitalityLife Adviser for all new and existing business enquiries:
0333 920 4711
Monday-Friday: 9am-5pm

Advisers

Health insurance

For quotes, servicing and general enquiries, call your dedicated servicing team or 0345 601 0072.

Agencies and commissions:
0345 601 0072

Life insurance

0345 601 00720
Monday-Friday: 8:30am-6pm
Email: lifeenquiries@vitality.co.uk

Agencies and commissions:
0345 601 0072

Fax: 0870 240 0937
Email: lifecommissions@vitality.co.uk

Investments

New agency registrations:
0800 096 4368
Monday-Thursday: 8am-9pm
Friday: 8am-7pm
Saturday: 9am-5pm
Email: paneling@vitality.co.uk

Customer services:

0333 996 0400
Overseas: 0208 161 9556
Monday-Friday: 9am-5pm
Email: investcustomerservices@vitality.co.uk

General enquiries

Partner enquiries

Vitality
New Partners
70 Gracechurch Street
London
EC3V 0XL

Sponsorship

Vitality
Sponsorship
70 Gracechurch Street
London
EC3V 0XL

Careers

recruitment@vitality.co.uk

Press Office

For media enquiries only, please email press@vitality.co.uk

Our offices

London

Vitality
4th Floor
70 Gracechurch Street
London
EC3V 0XL

0207 133 8600

Bournemouth

Vitality
Marshall Point
4 Richmond Gardens
Bournemouth
BH1 1JD

0345 279 8877

Stockport

Vitality
St Christopher House
217 Wellington Road South
Stockport
Cheshire
SK2 6NG

0345 602 4848

Registered office

3 More London Riverside
London
SE1 2AQ

Underwriting

Underwriting enquiries
0800 012 1796
Email: lifeunderwriting@vitality.co.uk

Prestige service enquiries
0845 6027 457*
Email: lifehnwadmin@vitality.co.uk

*Calls to 0845 number cost 7p per minute plus your phone companies access charge.