Health Insurance
Personal Healthcare
Get a quote for a Personal Healthcare plan
0800 779 955
Monday – Thursday: 8am – 8pm
Friday – 8am – 6pm
Saturday: 9:30am – 2pm
Alternatively get a quote online.
To make a claim, or for queries about your plan or our Vitality partners
0345 602 3523
Monday – Friday: 8am – 7pm
Saturday: 9am – 1pm
Contact us 24/7 on social media
Facebook – https://www.facebook.com/VitalityUK
Twitter – https://twitter.com/Vitality_UK
WhatsApp - http://wa.me/441619742658
To make a claim online visit
https://member.vitality.co.uk/Vitality/myhealthinsurance/PMIClaim
To speak to us about the renewal of your policy
0345 602 3523
If you purchased your plan directly from Vitality, our opening hours are:
Monday – Thursday 9am – 7pm and Friday 9am – 6pm
If you purchased your plan through broker or third party our opening hours are:
Monday – Friday 9am – 5pm
Business Healthcare
To get a business health insurance quote or to make a face-to-face appointment for a Business Healthcare quote
0808 159 3524
Monday – Friday: 8am – 5pm
To make a claim or for queries about your plan or Vitality partners:
0345 602 3437
Monday – Friday: 8am – 7pm
Saturday: 9am – 1pm
Corporate Healthcare
To make a claim or for queries about your plan or Vitality partners
0345 279 8865
Monday – Friday: 8am – 7pm
Saturday: 9am – 1pm
Travel Insurance
You can contact us in an emergency 24/7, seven days a week
00 44 208 686 1666
This number is for Personal, Business and Corporate plans.
Advisers
Health insurance advisers
For quotes, servicing and general enquiries call your dedicated servicing team.
Agencies and commissions
0345 279 8863
Healthcare Providers
Visit our
Healthcare Provider section to find out more.
Life Insurance
Personal
Get a quote or apply for a Life Insurance policy
0161 2167 595
Monday – Thursday: 8am – 9pm
Friday: 8am – 7pm
Saturday: 9am – 5pm
Sunday: Closed
*11 and 12 July: 9am – 6pm
Existing customer claims and services
0345 601 0072
Monday – Thursday: 8:30am – 6pm
Friday: 8.30am - 5pm
Saturday – Sunday: Closed
Fax: 0800 028 5222
Email Claims:
lifeclaims@vitality.co.uk
Email Servicing:
lifecustomerservices@vitality.co.uk
VitalityLife Customer Services, Sheffield S95 1BW
Business
Speak with a VitalityLife Adviser for all new and existing business enquiries
03339 204 711
Monday – Thursday: 8am – 9pm
Friday: 8am – 7pm
Saturday: 9am – 5pm
Sunday: Closed
Advisers
Life insurance adviser enquiries
0808 234 3000
Monday – Thursday: 8:30am – 6pm
Friday: 8:30am – 5pm
Queries email:
lifeenquiries@vitality.co.uk
Agencies and commissions
0345 601 0072
Fax: 0870 240 0937
lifecommissions@vitality.co.uk
Underwriting
Underwriting enquiries
0800 012 1796
Email:
lifeunderwriting@vitality.co.uk
Prestige service enquiries
0845 6027 457*
Email:
lifehnwadmin@vitality.co.uk
*Calls to 0845 number cost 7 pence per minute plus your phone companies access charge
Investments
Personal
For new investment enquiries
0808 250 8795
Monday – Thursday: 9am – 7pm
Friday: 9am – 6pm
Saturday: 10am – 2pm
For all VitalityInvest customer services enquiries
0333 9960 400
Monday – Friday: 9am – 5pm
Call to ‘03’ numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive ‘free’ calls to local rate numbers with your landline or mobile tariff, calls to a ‘03' number will be included.
If calling from overseas, please dial 0208 161 9556. This call will be charged at your phone provider’s standard rate.
Email: investcustomerservices@vitality.co.uk
VitalityInvest, Sheffield, S95 1DD
Advisers
New agency registrations
0800 096 4368
Monday – Thursday: 8am – 9pm
Friday: 8am – 7pm
Saturday: 9am – 5pm
Email: tellmemore@vitality.co.uk
Customer services
0333 996 0400
Overseas number: 0208 161 9556
Monday – Friday: 9am – 5pm
Saturday – Sunday: Closed
Email: investcustomerservices@vitality.co.uk
Complaints
Health Insurance complaints
0345 602 3523
Monday – Friday: 8am – 7pm
Sat: 9am – 1pm
For complaints relating to renewal or cancelling your plan:
CustomerSupport@vitality.co.uk
For complaints relating to a claim, invoice or Vitality partners and rewards:
CustomerRelations@vitality.co.uk
VitalityHealth Customer Services, Sheffield , S95 1DB
Life Insurance complaints
0345 601 0072
Monday - Thursday: 8.30am – 6pm
Friday: 8.30am – 5pm
Fax: 0870 2400 937
lifecomplaints@vitality.co.uk
VitalityLife Customer Services, Sheffield, S95 1BW
VitalityInvest complaints
0800 0465 090
Monday - Friday: 9am – 5pm
Calls to this number are free. If calling from overseas, please dial
0208 161 9557. This call will be charged at your phone provider’s standard rate.
investcomplaints@Vitality.co.uk
VitalityInvest, Sheffield, S95 1DD
Financial Ombudsman
0800 023 4567 or
0300 123 9 123
complaint.info@financial-ombudsman.org.uk
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
www.financial-ombudsman.org.uk
Take a look at our
Complaints page to find out more about how we’ll handle your complaint and what to expect.
General enquiries
Partner enquiries
Vitality
New Partners
70 Gracechurch Street
London
EC3V 0XL
Sponsorship
Vitality
Sponsorship
70 Gracechurch Street
London
EC3V 0XL
Careers
recruitment@vitality.co.uk
Press Office
press_office@vitality.co.uk
Our addresses
London Office
Vitality, 4th Floor, 70 Gracechurch Street, London EC3V 0XL
0207 133 8600
Bournemouth Office
Vitality, Marshall Point, 4 Richmond Gardens, Bournemouth, BH1 1JD
0345 279 8877
Stockport Office
Vitality, St Christopher House, 217 Wellington Road South, Stockport, Cheshire, SK2 6NG
0345 602 4848
Registered office
3 More London Riverside, London, SE1 2AQ.
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