Find out how to become a Vitality supplierWe offer a unique brand of health insurance, life insurance and investments. We’re part of Discovery Holdings. This is a worldwide group protecting over seven million members in 19 countries. This includes Europe, the United States, Australia, South Africa, Canada and China. We have four UK sites: London, Bournemouth, Stockport and Croydon, with over 1,800 staff.
There’s no other insurance and investment provider quite like Vitality. We have a core purpose to make people healthier, to enhance and protect their lives. We put this into practice through our shared value business model. This is based on behavioural economics.
This enables you to take a more active role in your own physical and mental wellness. It encourages the development of healthy long-term habits. Read about our values here.
Suppliers and Vitality
Choosing the best possible suppliers. We also put commercially favourable contracts in place. These mitigate risk, secure value for money, and encourage innovation.
Managing contracts, performance, and key supplier relationships characterised by trust, quality and innovation.
Supplier risk management
Managing risk throughout the relationship lifecycle. This ensures supplier actions don’t inhibit our ability to serve our members.
What are we looking for in a supplier?
To support our vision of being the best insurer in the UK, we look for suppliers who can show:
We pride ourselves in being positively different. This makes it vital that our business and yours work together.
We have high ethical standards and are accountable to the FCA (Financial Conduct Authority).
We aim to provide excellent service right through the supply chain. This is why we deliver the highest quality to our members.
Suppliers should identify and introduce process improvements. We also expect cost-effective sustainable solutions wherever possible.
Expertise and industry knowledge
Suppliers should be industry experts and provide us with advice and support.
Innovation and continuous improvement
Suppliers should challenge our processes and look for a better way of working.
A responsible and positive attitude
We expect our suppliers to act with integrity at all times.
Rewarding our suppliers
“Thank you and your teams for hosting such a great event! I thoroughly enjoyed the whole evening and hearing from all the speakers was inspiring. Thank you for highly commending me in the Account Manager of the Year category, I am truly humbled and this means a lot to me. I'm so pleased that I was able to attend the event in person and to meet many of the people I work with face-to-face”
Erika Krüger, Delivery Manager, Glucode
“Many thanks for the invite to the supplier awards last night. The event was very well run, and it was great to see real life people again. The presentations from all participants were fantastic and it is a shame that more companies don’t organise and share in events such as these”
Robert Burbridge, Client Account Director, Capita
Supplier Code of Conduct
Competition and Anti-trust
We expect our suppliers to only seek competitive advantage in a legal manner, in a way that does not seek to prevent, restrict or distort competition within the common market or a substantial part of it. This includes not sharing information (including pricing information) or agreements with competitors, customers, suppliers or other third parties in any way that could be deemed as anti-competitive.
Conflicts of Interest
We expect our suppliers, and anyone acting on their behalf, to avoid any conflicts of interest that may adversely influence their business relationship with us. Where a conflict does arise suppliers must inform us as soon as possible.
Bribery & Corruption
Business Continuity Planning
Freedom of Association: We expect our suppliers to maintain constructive relationships with their employees. This includes observing local legislation regarding collective representation.
Diversity and equality: We expect our suppliers to treat, reward, and protect all of their employees equally regardless of race, colour, gender, religion, nationality, sexual orientation, age, or disability.
Workplace: We expect our suppliers to provide a working environment free from harassment, verbal, visual, physical abuse or any behaviour that creates an intimidating, offensive or hostile workplace.
Pay and benefits: We expect our suppliers to observe local regulations on pay and benefits. At a minimum this must be sufficient to meet basic needs of employees and their families.
Working hours: We expect our suppliers to observe local regulations on working hours. This includes ensuring that employees receive entitlement to annual leave and are permitted to at least one non-working day per seven days on average.
Forced or involuntary labour: We expect our suppliers to only employ people who have freely chosen to work, in line with the Modern Slavery Act, 2015. Therefore our suppliers must not engage in any form of human trafficking or forced, involuntary or debt bonded labour.
Child labour: We expect suppliers to avoid at all times the use of child labour. All local regulations regarding child labour must be observed. No person under the age of 15 (or where it is higher, the local mandatory school leaving age) must be employed. We expect suppliers who employ juveniles (individuals younger than 18 but higher than the legal minimum age) to observe the ILO Minimum Age Convention No. 138. This ensures that juveniles do not undertake work that may put their health, safety, or morals at risk. It is also expected that juveniles will not work overtime or at night.
Referencing: We expect our suppliers to undertake reasonable measures to ensure their employees have a legal right to work in that country.