Becoming a Vitality supplier
Who we are
We offer a unique brand of health insurance, life insurance and investments. We’re part of Discovery Holdings, a worldwide group protecting over seven million members in 19 countries worldwide, across Europe, the United States, Australia, South Africa, Canada and China.
We have four UK sites: London, Bournemouth, Stockport and Croydon, with over 1,800 staff.
There’s no other insurance and investment provider quite like Vitality. We have a core purpose to make people healthier, to enhance and protect their lives. We put this into practice through our Shared-Value business model, based on the scientifically proven principles of behavioural economics.
This positively different approach enables you to take a more active role in managing your own physical and mental wellness, by encouraging the development of healthy long-term habits.
What we believe in
We think our people are the most important part of our organisation, so we make sure they feel special from the day they join to the day they leave. Our drive to succeed creates a fast paced, performance led environment where people are rewarded for their contribution and achievements.
Liberating the best in our people
We value each person’s unique talents and skills and we look for people who have the ability to think differently and bring our ideas to life. We know that people flourish and do their best when they have the freedom to play with their creativity and believe that anything is possible.
We’ve always known that if we want to stand out we have to be that company that does things differently. Our approach to health is grounded in science and we know that to be leaders in our field we need to continuously gain knowledge.
We’re well known for our innovative products and this is rooted in a culture of creativity and exploration. We believe that it’s better to try and fail than to not try at all and always wonder what might have happened if we’d only been braver.
Business astuteness and prudence
We do things differently but we also know that we need to balance this with the needs of the business and of our customers. We understand the risks and we make sound decisions based on this knowledge but we don’t get tied up in red tape.
We believe that every interaction we have with a customer is an opportunity to create a lifelong fan of our company. We don’t settle for satisfied customers, we want customers who are bowled over by the service and products they get from us.
We never stand still, we’re always looking forward at how we can take our business and ourselves to the next level. Our people have a belief that anything is possible and we strive to achieve the very best, anything less simply isn’t an option.
Every decision we make is underpinned by these values so that we can always ensure that we do the right thing for our customers, our colleagues, our suppliers and our business. For us, integrity, honesty and fairness come before anything else, including financial gain.
Suppliers and Vitality
Choosing the best possible suppliers and putting commercially favourable contracts in place that mitigate risk, secure value for money, and encourage innovation.
Managing contracts, performance, and key supplier relationships characterised by trust, quality and innovation.
Supplier risk management
Managing sources of risk throughout the relationship lifecycle. Ensuring that supplier actions and behaviours don’t inhibit our ability to serve our members.
Supplier risk management
Depending on the nature of the services provided, we focus on a supplier’s:
- Ownership and shareholdings
- Ethical standards
- Financial solvency
- Business resilience
- Information Security framework
- Employee vetting practices
- Insurance coverage
- Sub-contracting arrangements
- Environmental practices
What are we looking for in a supplier?
To support our vision of being the best insurer in the UK, we look for suppliers who can show:
Cultural fit – We pride ourselves in being positively different, so ensuring your business and ours are able to work well together is essential.
Compliance – We have high ethical standards and are accountable to the FCA (Financial Conduct Authority) for regulatory compliance.
Excellence – We aim to provide excellent service right through the supply chain, to ensure we deliver the highest quality to our members.
Added value – We expect our suppliers to identify and introduce process improvements and cost-effective sustainable solutions wherever possible.
Expertise and industry knowledge – Our suppliers should be industry experts and provide us with advice, guidance and support in their field.
Innovation and continuous improvement – Our suppliers should challenge our current processes and look for a better way of working more efficiently.
A responsible and positive attitude – We expect our suppliers to act with integrity at all times.
On-boarding – a new supplier’s story
We asked our new supplier Booking Bug Ltd a few questions about their on-boarding experience with Vitality. Here’s what they had to say:
How did you find the selection and tender process?
The background to both Vitality as an organisation and the business objectives the Tender was intended to support, as well as the Tender submission criteria, functional requirements, procurement process, and Tender timelines were all clearly stated within the document, and both the Sourcing Team and Business Sponsor(s) managing the process made themselves readily available to answer all clarification questions as required.
What was your on-boarding experience like?
We found the on-boarding experience to become an approved supplier for Vitality straightforward and quick and were supported throughout the process by the Vitality Sourcing Team as required.
What is your perception of Vitality?
At each contact the Vitality Team have proven to be quick and decisive in their responses to questions asked and to be willing to take a pragmatic approach where necessary. As an organisation overall, all the Vitality staff we have interacted with have shown themselves to be thoroughly professional and courteous.
Since we began working with Vitality, we have been impressed by the overall approach we have experienced with regards to how Vitality view suppliers as key enablers of their business, and how Vitality staff enter into all discussions with a 'business partnership first' mind set.
Frazer McKenzie, BookingBug Ltd
Rewarding our suppliers
“It was fantastic to hear from so many key people within Vitality, giving us a very valuable insight into the company goals and values. The event really helps us all see and understand how we fit into that ecosystem and help Vitality to achieve those goals. All speakers spoke with such enthusiasm and passion for the Vitality brand, which was wonderful to see and feel part of”
Clair Woodward, Ultima Business Solutions Ltd
The feedback we have received from the event, such as the above, has been outstanding, so we hosted or third event in November 2019.
We’re currently developing a portal for existing suppliers to log into and keep in touch. You’ll be able to register your interest here soon, but for now, please email: firstname.lastname@example.org.
In the meantime, you can keep up to date with the latest Vitality news and tips with our Vitality Magazine.
If you’d like to be considered as a Vitality supplier, please email us at email@example.com and provide the following information:
- Your full company name
- Your Companies House registration number
- Details of the service you’d be able to supply to us
- Why you feel you meet the criteria to become a supplier to Vitality.
Supplier Code of Conduct
Competition and Anti-trust
We expect our suppliers to only seek competitive advantage in a legal manner, in a way that does not seek to prevent, restrict or distort competition within the common market or a substantial part of it. This includes not sharing information (including pricing information) or agreements with competitors, customers, suppliers or other third parties in any way that could be deemed as anti-competitive.
Conflicts of Interest
We expect our suppliers, and anyone acting on their behalf, to avoid any conflicts of interest that may adversely influence their business relationship with us. Where a conflict does arise suppliers must inform us as soon as possible.
Bribery & Corruption
Business Continuity Planning
Freedom of Association: We expect our suppliers to maintain constructive relationships with their employees. This includes observing local legislation regarding collective representation.
Diversity and equality: We expect our suppliers to treat, reward, and protect all of their employees equally regardless of race, colour, gender, religion, nationality, sexual orientation, age, or disability.
Workplace: We expect our suppliers to provide a working environment free from harassment, verbal, visual, physical abuse or any behaviour that creates an intimidating, offensive or hostile workplace.
Pay and benefits: We expect our suppliers to observe local regulations on pay and benefits. At a minimum this must be sufficient to meet basic needs of employees and their families.
Working hours: We expect our suppliers to observe local regulations on working hours. This includes ensuring that employees receive entitlement to annual leave and are permitted to at least one non-working day per seven days on average.
Forced or involuntary labour: We expect our suppliers to only employ people who have freely chosen to work, in line with the Modern Slavery Act, 2015. Therefore our suppliers must not engage in any form of human trafficking or forced, involuntary or debt bonded labour.
Child labour: We expect suppliers to avoid at all times the use of child labour. All local regulations regarding child labour must be observed. No person under the age of 15 (or where it is higher, the local mandatory school leaving age) must be employed. We expect suppliers who employ juveniles (individuals younger than 18 but higher than the legal minimum age) to observe the ILO Minimum Age Convention No. 138. This ensures that juveniles do not undertake work that may put their health, safety, or morals at risk. It is also expected that juveniles will not work overtime or at night.
Referencing: We expect our suppliers to undertake reasonable measures to ensure their employees have a legal right to work in that country.