Cognitive behavioural therapy and counselling

Support for your mental wellbeing

Delivered by a nationwide network of accredited therapists, our Core Cover includes up to eight sessions of talking therapies such as out-patient cognitive behavioural therapy (CBT) or counselling per plan year. We also offer our members access to a range of clinically effective treatments including self-help and guided online therapy.

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The benefits of our Mental Health Panel

We pay for eligible treatment in full, up to the limit on your plan.
Our panel will liaise with us and your treating clinician to make sure eligible treatment is authorised quickly.
You’ll receive a high standard of care from an accredited therapist.

Easy to access

If you’re referred for treatment – or self-refer – we arrange for a phone-based assessment to help establish the best course of treatment for your specific needs.

If you’re referred for a face-to-face assessment or treatment sessions, our Mental Health Panel finds you a therapist close to either your home or work.

During your treatment, the panel works with us and your treating clinician to make sure treatment is authorised quickly.

Can I contact the panel directly?

No, we’ll take care of that for you. Whether you submit a claim online, over the phone or via a Vitality GP, we’ll arrange for a telephone assessment with an adviser from our Mental Health Panel. Our Panel will manage your claim and keep us up to date throughout so you don’t have to.

How quickly can I access care?

Whether you’re referred by a Vitality GP, submit a claim online or over the phone, your details will be passed to our panel as soon as your claim has been approved and they will usually contact you the next working day or sooner.

What's the difference between counselling and CBT?

Counselling is where you talk to someone who helps you think about your situation. Counselling is most suited to helping people cope with specific life events such as relationship issues, bereavement, infertility or serious illness.

Cognitive Behavioural Therapy (CBT) is another kind of talking therapy where a therapist will help you to think more positively about your life and change unhelpful patterns of behaviour. CBT is proven to be effective for a variety of mental health problems such as depression, anxiety, panic attacks, phobias, obsessive compulsive disorder, post-traumatic stress disorder and some eating disorders.

Will I be offered a choice of practitioners?

Yes, you’ll be able to choose the practitioner that’s most suited and convenient for you. You must use a therapist from our network.

Get support, take control and feel better with Big White Wall

We’ve partnered with Big White Wall, an award-winning online mental health service, to provide 24/7 support for whatever is troubling you.

Big White Wall can help with a range of common mental health issues including depression and anxiety. They have trained counsellors online at all times, plus a range of tools, resources and online courses.

Big White Wall is included on all VitalityHealth plans and using it won’t count as a claim or affect your benefit limits.

Downloads

Mental Health Support (PDF)

Award-winning health insurance from £1.15 per day.

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Lines are open:
Monday to Friday: 9am – 5pm
Saturday and Sunday: Closed

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Where to next?

Cover Options

Add extra cover to get just the plan you want.

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The Consultant Panel

Get the right expert for you.

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Priority Physiotherapy Network

Access to over 2,000 UK practitioners.

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