Make a health insurance claim
Access treatments and make a claim though Vitality Care Hub
What is the Vitality Care Hub
The Vitality Care Hub is the central location for managing all your health claims and benefits. As a Vitality Health member, you’ll find everything you need to start a new claim or request further treatment.
You can also claim back medical expenses, speak to a Vitality GP and manage your health insurance plan.
How to make a claim
Start a new claim in Care Hub in three easy steps
Refer yourself for treatment
For some conditions, you can get access to treatment without needing to see a GP first
Get physiotherapy with your health planIf it's covered by your health plan, you can self-refer for physiotherapy. Physiotherapy can help with symptoms affecting your muscles, joints or bones, and you don't need to see a GP first to book.
Mental health support with your health planYou can self-refer for mental health support with your Vitality health plan, too. Get online support, self-care tools as well as access to talking therapy if you need it.
Claim back for Dental, Optical and Hearing treatments
If you have the Optical, Dental and Hearing benefit as part of your Health plan, you can claim back for the costs of treatments including:
- Sight tests
- Glasses and contact lenses
- Glasses repair
- Dental check-ups
- Dental treatment
- Hearing aids
- Hearing tests