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Make a health insurance claim

Access treatments and make a claim though Vitality Care Hub

What is the Vitality Care Hub?

The Vitality Care Hub is the central location for managing all your health claims and benefits. As a Vitality Health member, you’ll find everything you need to start a new claim or request further treatment.

You can also claim back medical expenses, speak to a Vitality GP and manage your health insurance plan.

How to make a claim

Start a new claim in Care Hub in three easy steps


Get a referral

Speak to a Vitality GP or your own GP, or refer yourself for certain treatments

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Start a claim online

Start a claim online in the Care Hub to see if your treatment is covered by your plan

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Book your treatment

Choose from our list of approved specialists to book your treatment

Refer yourself for treatment

For some conditions, you can get treatment without needing to see a GP first. Please note an excess may apply


Get physiotherapy with your health plan

If it's covered by your health plan, you can self-refer for physiotherapy. Physiotherapy can help with symptoms affecting your muscles, joints or bones, and you don't need to see a GP first to book.
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Mental health support with your health plan

You can self-refer for mental health support with your Vitality health plan, too. Get online support, self-care tools as well as access to talking therapy if you need it. 
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Claim back for Dental, Optical and Hearing treatments

If you have the Optical, Dental and Hearing benefit as part of your Health plan, you can claim back for the costs of treatments including:

  • Sight tests
  • Glasses and contact lenses
  • Glasses repair
  • Dental check-ups
  • Dental treatment
  • Hearing aids
  • Hearing tests
 If you have this benefit, you should be able to see it on the Manage My Plan page in the Care Hub.

Using your Personal Health Fund

If your plan has a Personal Health Fund, you can use it to  pay for everyday healthcare expenses

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Pay for treatment

Remember to check your plan details to make sure it is covered by the Personal Health Fund


Fill out a claim form

Tell us a few details about the treatment you want to claim for


We'll pay you back

Get reimbursed in 10 working days if your claim is accepted