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Health insurance support

Our support centre is here to help you quickly find out information about our VitalityHealth plans, answer any frequently asked questions, and help troubleshoot any problems. 
Browse our guides relating to the VitalityHealth claiming process, our Vitality GP service, and find out how you can make the most of the Vitality Programme; if your plan is eligible to earn rewards from our partners by getting active, you could receive a weekly drink, regular cinema tickets, and much more.

  1. All
  • How to make a claim

    Follow our step-by-step instructions, which guide you through the claims process
  • Claims FAQs

    View our FAQs to find the answers to your questions about making a claim
  • Face-to-Face GP

    In the London area and need to see a GP in person? We’ve got you sorted
  • Vitality GP

    You can have remote GP consultations from the comfort of your own home
  • Health insurance FAQs

    View our FAQs to find the answers to your questions about VitalityHealth insurance
  • Contact us

    Find out how to contact us on social media, email or by phone
  • Vitality Programme

    Discover how to make the most of your benefits and how to earn Vitality points.
  • Update my contact details

    If you’ve recently changed your phone number, email address, home address, or bank details, you can let us know on the ‘My details’ tab in the Member Zone.
  • Menopause support

    Read our FAQs and find out how to get the Peppy app.