Health insurance support

Our support centre is here to help you quickly find out information about our VitalityHealth plans, answer any frequently asked questions, and help troubleshoot any problems.

Browse our guides relating to the VitalityHealth claiming process, our Vitality GP service, and find out how you can make the most of the Vitality Programme; if your plan is eligible to earn rewards from our partners by getting active, you could receive a weekly drink, regular cinema tickets, and much more.

How to make a claim

Follow our step-by-step instructions, which guide you through the claims process

Guide to making a claim
Claims FAQs

View our FAQs to find the answers to your questions about making a claim

Frequently asked questions
Face-to-Face GP

In the London area and need to see a GP in person? We’ve got you sorted

Find out more
Vitality GP

You can have remote GP consultations from the comfort of your own home

Learn more
Health insurance FAQs

View our FAQs to find the answers to your questions about VitalityHealth insurance

Frequently asked questions
Contact us

Find out how to contact us on social media, email or by phone

Get in touch
Vitality Programme

Discover how to make the most of your benefits and how to earn Vitality points.

Explore the Vitality Programme
Update my contact details

If you’ve recently changed your phone number, email address, home address, or bank details, you can let us know on the ‘My details’ tab in the Member Zone.

Update details

Health insurance support

How to make a claim

Claims FAQs

Face-to-Face GP

Vitality GP

Health insurance FAQs

Contact us

Vitality Programme

Update my contact details