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Health plan support

Choose a guide

Find out how to access healthcare through your health plan

  • Claiming on your health plan

    Our step-by-step guide takes you through how to request care from Care Hub in Member Zone.

  • Claims FAQs

    Find the answers to the most popular questions.

  • Vitality GP

    Our step-by-step guides take you through how to book a video consultation, join your consultation and access your notes.

  • Menopause support

    Read our menopause FAQs and find out how to use the Peppy app.

  • My account

    If you need to update your personal details, log in to Member Zone.

  • Extra support

    Find information on how we can support you. This includes the services available through us, as well as external organisations.

  • Contact us

    Find out how to contact us on social media, email or by phone.