Skip to Content

Cookies

The Vitality Group cookie policy

At The Vitality Group, we want you to have the best online experience possible. To help us do this, we use cookies to understand how our customers navigate around our website and to help them in doing so. We use the information provided through cookies to find ways to improve the website experience, but please don't be alarmed, the cookies we use do not contain your personal information, nor can you, or any other customer be identified from them. They merely inform us of activity on the website and recognise your device.
By using our website, you agree that we can place cookies on your device.
Below we explain more about how and why we use them, and how you can manage your cookie settings.

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.
 
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
 
The cookies used on this website have been categorized based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.
 

Our cookies

Category 1: Strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.
 
Accepting these cookies is a condition of using the website, if you prevent these cookies we can't guarantee or predict how our website will perform during your visit.
 
Our strictly necessary cookies:

Java session cookies

A unique session identifier assigned by a WebServer, which lasts for the duration of the current session on the website.
Persistent cookie Encrypted cookies used within the Intermediary Zone Authenticated session to store certain relevant detail used by the application.

 

Category 2: Performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
 
By using our website, you agree that we can place 'Performance cookies' on your device. Accepting these cookies is a condition of using the website, if you prevent these cookies we can't guarantee or predict how our website will perform during your visit.
 
Our performance cookies:
Google Analytics Google Analytics is a service offered by Google that generates detailed statistics about the visitors to a website. Their cookies are used to store details on how long a visitor spends on a website and where they came from. We use the information to improve the website. The Google Analytics Opt-out Browser Add-on is available for Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera. Google Analytics Opt-out Browser Add-on.
ResponseTap ResponseTap is a phone call analytics tool, used to understand the customer interaction between the website and the call centre. The cookies store unique identifiers that allow ResponseTap to track a visitor's progress through our website over time.

The following cookies are used by ResponseTap:

adiV
The adiV cookie contains an identifier which is used by ResponseTap to track a visitor over time. This allows ResponseTap to show multiple visits made by a unique visitor from the same browser. This cookie is set to expire one year after the visitor leaves the website.

adiVi
The adiVi cookie contains an identifier which is used by ResponseTap to help track a visitor's browsing path while they are on the website. This cookie is set to expire thirty minutes after the visitor leaves the website.

adiLP
The adiLP cookie is used to help track visitors who have multiple tabs open in the same browser to prevent errors in tracking.

adiS
The adiS cookie contains a server session ID used by ResponseTap systems to ensure incoming requests are assigned to an appropriate internal server for processing. It expires around 30 minutes after the visitor leaves the website.
Qubit Opentag We use Qubit's web optimisation platform to test the effectiveness of custom content and product recommendations. https://www.qubit.com/legal/privacy-and-cookie-policy 

Category 3: Functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
 
By using our website, you agree that we can place 'Functionality cookies' on your device. Accepting these cookies is a condition of using the website, if you prevent these cookies we can't guarantee or predict how our website will perform during your visit.
 
Our functionality cookies:
Persistent cookie A plaintext cookie which stores the last username entered when "Remember me" was selected. Eg. Geoffrey456

Category 4: Targeting cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
 
Preventing these cookies may stop us from offering you some services. All of these cookies are managed by third parties, and use the third parties' own tools to prevent these cookies.  
 
Our targeting cookies include:
DoubleClick This cookie is used to provide you with more relevant advertising across websites and limit the number of times that a given advert is shown to you. It does not collect personally identifiable information. To opt out of targeted advertising from DoubleClick across all websites please visit https://www.google.com/policies/

Third party targeting cookies are used on our website by the following advertisers:

  • Affectv
  • Amazon advertising
  • Captify
  • Facebook 
  • Global Radio
  • Google Marketing Platform
  • LinkedIn
  • Microsoft advertising
  • MiQ
  • Quantcast
  • Xasis

If you wish to opt out of any of the above cookies you will need to change your browser settings. For further details please visit the relevant provider –

More information on Cookies:

Where to next?