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About us

We’re changing health and life insurance for good. Good for you, good for us and good for society.

Who we are

We’re part of Discovery Holdings, a worldwide insurer and investment manager protecting over seven million members in 19 countries worldwide, across Europe, the United States, Australia, South Africa, Canada and China.

What we do

We aim to be the best at everything we do, offering comprehensive and award-winning Health and Life cover and positively different investments to our members.

VitalityHealth plans provide start-to-finish private care with fast private GP video consultations; fast access to consultants and treatment, as well as a Full Cover Promise.

VitalityLife has a complete range of protection products. Our Life Insurance comes in two forms: Term Life Insurance or Whole of Life Insurance, and our Serious Illness Cover protects you for nearly four times as many conditions as other providers.

VitalityInvest offers savings and retirement plans that motivate you to save earlier and for longer, with rewards for positive lifestyle habits, that can help you enjoy a longer, healthier, more financially secure life.

Our unique core purpose

We exist to make people healthier and to enhance and protect their lives. It’s a purpose we single-mindedly pursue through the academically endorsed principle of ‘shared value’, enhanced through the science of behavioural economics.

Creating better outcomes for everyone

Applying shared-value consistently creates a virtuous circle: our members benefit from better health, better levels of cover, aim for better investment returns and better value; we benefit from lower claims and lower lapse rates, which enables us to improve premiums, cover and rewards; and society benefits from improved workplace productivity and a reduced healthcare burden.

What's in it for you?

Positive lifestyle choices can help you stay healthy for longer. They can also keep your premiums low, if you reach and maintain Vitality Platinum status. Plus, you can get regular treats – like a weekly Starbucks – and longer term rewards, such as discounted gym memberships with our selected partners. Find out more about our rewards.

What we believe in

  • Great

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    We think our people are the most important part of our organisation, so we make sure they feel special from the day they join to the day they leave.  Our drive to succeed creates a fast paced, performance led environment where people are rewarded for their contribution and achievements.

  • Liberating the best in our people

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    We value each person’s unique talents and skills and we look for people who have the ability to think differently and bring our ideas to life. We know that people flourish and do their best when they have the freedom to play with their creativity and believe that anything is possible. 

  • Intellectual

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    We’ve always known that if we want to stand out we have to be that company that does things differently. Our approach to health is grounded in science and we know that to be leaders in our field we need to continuously gain knowledge.

  • Innovation and

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    We’re well known for our innovative products and this is rooted in a culture of creativity and exploration. We believe that it’s better to try and fail than to not to try at all and always wonder what might have happened if we’d only been braver.

  • Business astuteness and prudence

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    We do things differently but we also know that we need to balance this with the needs of the business and of our customers. We understand the risks and we make sound decisions based on this knowledge but we don’t get tied up in red tape.

  • Dazzle

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    We believe that every interaction we have with a customer is an opportunity to create a lifelong fan of our company. We don’t settle for satisfied customers, we want customers who are bowled over by the service and products they get from us. 

  • Drive, tenacity
    and urgency

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    We never stand still, we’re always looking forward at how we can take our business and ourselves to the next level. Our people have a belief that anything is possible and we strive to achieve the very best, anything less simply isn’t an option.

  • Integrity, honesty
    and fairness

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    Every decision we make is underpinned by these values so that we can always ensure that we do the right thing for our customers, our colleagues, our suppliers and our business. For us, integrity, honesty and fairness come before anything else, including financial gain.

Phone icon Looking for health insurance?

Call us on 0800 779 955
Award-winning health insurance from £1.15 per day
Lines open:
Monday to Thursday: 9am to 7.45pm
Friday: 9am to 5pm
Saturday: 9.30am to 2pm

Get a quote Request a callback
hand with coins Looking to invest?

VitalityInvest offers a unique way to help you grow your money tax-free. Open a Vitality Stocks and Shares ISA, or transfer an existing Cash or Stocks and Shares ISA to us online. With investments, your capital is at risk. Tax allowances may change in the future.

Explore investments
Phone icon Looking for life insurance?

Call us on 0808 149 4895
Award-winning cover and rewards from £1.10 per day*.
Lines open:
Monday to Thursday: 8am to 9pm
Friday: 8am to 7pm
Saturday: 9am to 5pm
Sunday: Closed
*Charged on a monthly basis.

Get a quote Request a callback

Where to next?

  • Awards

    See how highly rated we are.

  • Member stories

    Meet just a few of our amazing members.

  • Ambassadors

    Find out who are Ambassadors are and why we’re partners.