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Help and support

Our help and support centre is dedicated to providing you with the tools you need to make choice about health or life cover.

How to make a claim

Whether you’re submitting a VitalityHealth or VitalityLife claim we’ll do our best to give you a decision as soon as possible and keep you updated throughout.
We’ve got more information on the things you need to check before you make a claim, how to claim and how the claims process works. 

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Tools and guides

We’ve created tools, calculators and guides to help get you started and guide you through to get the best type of insurance for you.

We even have savings tools so you can see how to get the most value for money from your VitalityHealth or VitalityLife plan.
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We’ve created a glossary of health and life insurance definitions to help you navigate any terms you don’t understand and simplify the meaning of commonly used terms in the world of insurance.
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Vitality FAQs

Got some questions while you’re starting out? No worries. Take a look at our FAQs, answering questions about the difference between health and life insurance, about Vitality and more.
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Phone icon Looking for health insurance?

Call us on 0800 779 955
Award-winning health insurance from £1.15 per day
Lines open:
Monday to Thursday: 9am to 7.45pm
Friday: 9am to 5pm
Saturday: 9.30am to 2pm

Get a quote Request a callback
Computer icon Looking to invest?

VitalityInvest offers a unique way to help you grow your money tax-free. Open a Vitality Stocks and Shares ISA, or transfer an existing Cash or Stocks and Shares ISA to us online. With investments, your capital is at risk. Tax allowances may change in the future.

Explore investments
Phone icon Looking for life insurance?

Call us on 0808 149 4895
Award-winning cover and rewards from £1.10 per day*.
Lines open:
Monday to Thursday: 8am to 9pm
Friday: 8am to 7pm
Saturday: 9am to 5pm
Sunday: Closed
*Charged on a monthly basis.

Get a quote Request a callback