Get a monthly meal at itsu, on us

All plans will be eligible to pick the itsu reward as their weekly reward.

But to play for the monthly reward, your plan will need Vitality Plus benefits. Eligible plans include:

• Personal health insurance
• Business health insurance
• Corporate health insurance or trust schemes with Vitality Plus benefits
• Life insurance, with
• Optimiser
• Minimum monthly premiums of more than £45 for single life plans, or £60 for joint life plans
• And a monthly fee of £5.50 per adult, to enjoy the rewards

You will receive your voucher in the Vitality UK app once you have picked the reward.

Please note, you'll need to use your weekly discount voucher by the Sunday of the same week you picked it. Your monthly voucher will be available for 30 days.

Your voucher applies to a main meal for any itsu restaurant based in the UK from the following categories:

• Sushi & salads
• Rice'bowls & rice'box salads
• Noodle'bowls
• Gyoza & bao
• Soups

You'll need to scan your QR code before purchasing at the till or kiosk.

Vouchers cannot be redeemed against delivery orders. They also cannot be used on itsu products sold outside of itsu resturants.

Vouchers cannot be redeemed in conjunction with most other offers or promotions. But, you can use your free meal voucher during the half price discount period which is applied by itsu in the last 30 minutes before the restaurant closes. You cannot use your weekly discount during this time.

The offer excludes alcohol, desserts and snacks, hot and cold drinks, sharing platters, bundles and any add-ons applied at checkout.

If you earned 12 activity points in the previous week, you'll be able to pick either:

• 25% off a freshly made meal at itsu, and;
• A weekly reward from Caffè Nero

or

• 50% off a cinema ticket at ODEON or Vue

1. The Itsu Benefit is open to all Eligible Members who comply with these terms and conditions.
2. For the purpose of these terms and conditions the following definitions apply;
1. Active means that a Vitality plan has no unpaid premiums, has not lapsed and has not been cancelled by the Eligible Member or by Vitality;
2. Activity Points means activity-based points that have been awarded to an Eligible Member through the Vitality Programme for participating in physical activity as recognised by Vitality;
3. Completion Criteria means the criteria set out in clause 4 to be completed by the Eligible Members to receive one of the Vouchers;
4. Discount Voucher means a weekly voucher for a 25% discount off a single Meal at any itsu restaurant in the UK;
1. are residents of the United Kingdom or British Crown Dependencies;
2. are registered on the Member Zone;
3. have completed their Health Profile; and
4. have met the Completion Criteria;
5. Free Meal Voucher means a monthly voucher for a free Meal available to use at any itsu restaurant in the UK;
6. Health Profile means the feature within the Vitality UK App which shows Vitality members a clear picture of their current health with tips on how to improve it, following Vitality members completing an online health questionnaire in their current Plan Year;
7. itsu means itsu Limited, the company (registered number 03286342) of Ground and First Floors Partnership House, Carlisle Place, London, England, SW1P 1BX;
8. Itsu Benefit has the meaning given to it under clause 4;
9. Meal means any main meal on the itsu menu from the following categories:
1. Sushi & salads;
2. RIce'bowls & rice'box salads;
3. Noodle'bowls;
4. Gyoza & bao; and
5. Soups
10. Member Zone means the online portal available to customers of Vitality (via personalised login) which allows them to review their Vitality Plan terms and other information relevant to their Vitality Plan;
11. Pick or Pick(ed): means a weekly feature in the Vitality UK App which allows Eligible Members who have achieved a Qualifying Week to ‘pick’ and unlock a weekly Reward during the Selecting Week.
12. Plan Year means normally, the initial twelve month period beginning on the start date of a member’s Vitality Plan and ending on the first anniversary of that start date and each subsequent twelve month period thereafter. Where there is a change in planholder or in some other circumstances, the start and end of the Plan Year may change despite a person remaining covered under a Vitality Plan at all times, giving a period of greater or less than twelve months accordingly. However, a Plan Year will always commence from the commencement date as shown on any plan documentation of a plan which a person is covered under.
13. Play or Play(ed): means a game in the Vitality UK App available for Eligible Members with a Vitality Plus Plan who have achieved a Qualifying Week. Eligible Members who have achieved a Qualifying Week will be able to Play in the subsequent week to find up to four (4) ‘Stanleys’ to give them a chance to unlock Rewards via the Reward Mall, which is capped at three (3) Rewards per calendar month.
14. Qualifying Week(s): means the calendar week, commencing at 12:00am Monday and ending on 11:59pm Sunday, during which an Eligible Member earns 12 Activity Points;
15. Rewards: means the weekly or monthly Vitality partner rewards available for selection by Eligible Members who have Picked and/or Played including, but not limited to, the Vouchers (as applicable);
16. Rewards: means the weekly or monthly Vitality partner rewards available for selection by Eligible Members who have Picked and/or Played including, but not limited to, the Vouchers (as applicable);
17. Reward Mall: means the screen within the Vitality UK App where Eligible Members who have Played can select their Rewards from, available for one (1) week from the last Monday of each calendar month
18. Selecting Week(s): means the calendar week, commencing at 12:00am Monday and ending on 11:59pm Sunday, immediately after a Qualifying Week commencing on a Monday during which Eligible Members can decide to Pick and/or Play;
19. Vitality means Vitality Corporate Services Limited (registered number 05933141) of 3 More London Riverside, London, SE1 2AQ trading as VitalityHealth and VitalityLife;
20. Vitality Plan means a Vitality Select Plan and/or a Vitality Plus Plan, together ‘Vitality Plans’ and each a ‘Vitality Plan’;
21. VitalityHealth Plan means a private medical insurance plan or healthcare trust administered and arranged by Vitality;
22. VitalityLife Plan means a non-investment long term insurance contract or trust scheme, administered by Vitality;
23. Vitality Plus means the benefit called “Vitality Plus” which is included on all personal and business VitalityHealth Plans and can be added to corporate VitalityHealth Plans and VitalityLife Plans for an additional fee;
24. Vitality Plus Members means anyone 18 years old and over with an Active Vitality Plus Plan;
25. Vitality Plus Plan means either a;
1. VitalityHealth Plan under the following categories;
1. a personal healthcare plan;
2. a business healthcare plan;
3. a corporate healthcare plan with Vitality Plus;
4. a corporate healthcare trust with Vitality Plus; or
2. Vitality Life Plan with Vitality Plus;
   
   but excluding ‘Vitality at Work Business’ and ‘Vitality at Work Essentials’ products.
26. Vitality Programme means the benefits programme administered by Vitality pursuant to which members are offered a range of wellness and lifestyle related Rewards;
27. Vitality Select means the benefit which can be added to plans called “Vitality Select”;
28. Vitality Select Members means anyone 18 years old or over with an Active Vitality Select Plan;
29. Vitality Select Plan means either a:
1. VitalityLife Plan with Vitality Select;
2. A VitalityHealth Plan under one of the following categories;
1. a corporate healthcare plan with Vitality Select; or
2. a corporate healthcare trust with Vitality Select; or
3. A ‘Vitality at Work Enterprise’ or ‘Vitality at Work Business’ product;
30. Vitality UK App means the Vitality member app which is available on ‘App Store’ for Apple devices or ‘Google Play’ for Android devices and allows Vitality members to manage their Vitality Plan and engage with the Vitality Programme;
31. Vouchers means a Discount Voucher and/or Free Meal Voucher (as applicable), each a ‘Voucher’ and together the ‘Vouchers’.
32. Voucher Wallet: means the e-wallet within the Vitality UK App where an Eligible Member can store their Vouchers and Rewards once selected;
3. Eligible Members must achieve a Qualifying Week to enable them to Pick and/or Play in a Selecting Week.
4. Eligible Members may unlock Vouchers as follows:
1. The Weekly Benefit: The Weekly Benefit is available via the Pick function and is available to all Vitality Select Members and Vitality Plus Members. Eligible Members who have achieved a Qualifying Week may Pick a Discount Voucher from the selection of Rewards available. Eligible Members must select the Discount Voucher with their Pick within the Selecting Week to receive the Discount Voucher. Upon selection, the Discount Voucher will immediately be stored in the Voucher Wallet. Discount Vouchers must be used by 11:59pm on the Sunday of the week during which it has been selected as a Reward, irrespective of the time during the week the Discount Voucher was selected, following which it will expire and not be redeemable or available for use.
2. The Monthly Benefit: The Monthly Benefit will only be available to Vitality Plus Members and is only available via the Play function. Provided that a Vitality Plus Member has achieved at least one (1) Qualifying Week in a calendar month and Played for that Qualifying Week(s) during the relevant Selecting Week(s) (i.e. the week immediately following achieving the Qualifying Week);
1. From the last Monday of that month, Eligible Members who have found at least four (4) ‘Stanleys’ via the Play function in that month will be able to select their Reward(s) for up to seven (7) days within the Reward Mall. The Reward Mall will open on the last Monday of each calendar month and will be open until 11:59pm on the following Sunday. If a Reward(s) is not selected from the Reward Mall during this period, Members will no longer be able to select any Rewards they have unlocked. One (1) Free Meal Voucher in each month may be selected;
2. If an Eligible Member selects the Free Meal Voucher within their Reward Mall, this will be stored in the Voucher Wallet immediately and redeemable with itsu for 30 days following the Free Voucher Meal being selected. Upon expiry of the Free Meal Voucher at the end of the 30 days, it will no longer be available for use.
   
   (together the “Itsu Benefit”).
5. Eligible Members who do not Pick within the Selecting Week will lose the opportunity to collect a Reward for that week. Eligible Members who do not Play within the Selecting Week will lose the opportunity to Play for that week.
6. The Vouchers will be subject to itsu’s own terms and conditions, which Vitality will ensure Eligible Members will be notified of as part of this Itsu Benefit. Vitality is not responsible for any actions, representations, omissions, or defaults by itsu in relation to the Vouchers.
7. Vouchers cannot be used on alcohol, desserts and snacks, hot and cold drinks, sharing platters, bundles, any add-ons applied at checkout, any itsu products sold outside of itsu restaurants and delivery orders
8. Subject to clause 14, the Vouchers are non-exchangeable, non-transferable, and cannot be redeemed for cash.
9. The Vouchers are for an Eligible Member’s personal use and may not be (or attempted to be) re-sold or re-gifted to any other individual.
10. Vitality reserves the right to amend these terms and conditions (including extending or withdrawing the Itsu Benefit) on the provision of written notice or via Vitality’s website (vitality.co.uk).
11. Vitality is not responsible in the event that an Eligible Member is unable to earn Activity Points, or is otherwise unable to take up this Itsu Benefit, for any reason that is outside of Vitality’s control.
12. Vitality will not be liable for any lost Voucher(s), including but not limited to, where an Eligible Member has changed their contact details and failed to notify Vitality of this change, any technical fault, malfunction, hardware or software failure or network or server failure of any kind.
13. Any decisions made by Vitality over eligibility or otherwise in relation to this Itsu Benefit are final and will not be open to dispute. Such decisions are made at Vitality’s sole discretion and no correspondence will be entered into.
14. Vitality reserves the right to substitute any of the Vouchers or the Itsu Benefit with another voucher(s) or benefits of a similar values.
15. Vitality reserves the right to refuse to award the Vouchers to anyone in breach of these terms and conditions.
16. All personal data of Eligible Members will be held and used by Vitality for the purpose of promoting this Itsu Benefit in accordance with Vitality’s privacy notice (which can be found on https://www.vitality.co.uk/privacy/) and data protection legislation.
17. Vitality is the party legally responsible for this Itsu Benefit as the promoter.
18. Where there is any inconsistency between these terms and conditions and the terms and conditions covering the Play function and Pick function, the Pick and Play terms and conditions as they apply shall prevail.
19. These terms and conditions are governed by English law and by taking part in the Itsu Benefit, Eligible Members submit to the exclusive jurisdiction of English and Welsh courts and tribunals with regard to any dispute or claim arising under these terms and conditions.

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