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Contacting us about a claim

Health insurance claim

New claims

If you want to request private healthcare for you or your family, log in to Member Zone and start a request in Care Hub.

If you haven’t used Care Hub before, read our step-by-step guide on how to request care. You can also:

  • view your benefits and excess
  • manage and update us on your approved claims, and
  • track your bills and payments.

Existing claims

Use Care Hub to manage your approved care.

If you need to update us about your treatment, you can use the treatment form against your condition.

Got a query?

Check out our health claims FAQs for the answers to the most popular questions.

If you can’t find what you’re looking for, give our Health team a call on 0345 602 3523. They’re available Monday to Friday 8am to 7pm and Saturday 9am to 1pm.

Doctor assessing a man's spine

Travel insurance claim

If you bought Worldwide Travel Cover and you're calling from within the UK, give us a call on 0345 602 3523. We're available Monday to Friday 8am to 7pm and Saturday 9am to 1pm.

If you’re abroad and need to make an emergency travel claim, give us a call on +44 345 278 5605. We're available 24 hours a day, seven days a week.

Life insurance claim

If you need to make a claim on your life insurance, read our guide on how to make a life insurance claim first. Make sure you check when you’ll need to notify us by to make sure we can accept your claim.

Then if you’d prefer to contact us by email, drop us a line at lifeclaims@vitality.co.uk. We’ll respond as soon as possible.

Or if you’d prefer to contact us by phone, give us a call on 0345 601 0072. We're available Monday to Friday 8:30am to 6pm and Saturday 8:30am to 5pm.

Got a query?

Check out our life claims FAQs for the answers to the most popular questions.

Couple and two children looking at a tablet

Car insurance claim

If you haven’t made a claim before, read our step-by-step guide on how to make a car insurance claim.

If you need to contact us about your claim, we’re here to help you 24/7 365 days a year:
  • If you need to speak to us about an accident or stolen car, give us a call on 0330 024 0631
  • If you need to speak to Autoglass about a windscreen repair, you can call them on 0330 024 0633.
Broken windscreen

Call charge information

Calls to ‘03’ numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive free calls to local rate numbers with your landline or mobile tariff, calls to ‘03’ numbers will be included.