Contacting us about a claim
Health insurance claim
If you want to request private healthcare for you or your family, log in to Member Zone and start a request in Care Hub.
If you haven’t used Care Hub before, read our step-by-step guide on how to request care. You can also:
- view your benefits and excess
- manage and update us on your approved claims, and
- track your bills and payments.
Use Care Hub to manage your approved care.
If you need to update us about your treatment, you can use the treatment form against your condition.
Got a query?
Check out our health claims FAQs for the answers to the most popular questions.
If you can’t find what you’re looking for, give our Health team a call on 0345 602 3523. They’re available Monday to Friday 8am to 7pm and Saturday 9am to 1pm.
Travel insurance claim
If you bought Worldwide Travel Cover and you're calling from within the UK, give us a call on 0345 602 3523. We're available Monday to Friday 8am to 7pm and Saturday 9am to 1pm.
If you’re abroad and need to make an emergency travel claim, give us a call on +44 345 278 5605. We're available 24 hours a day, seven days a week.
Life insurance claim
If you need to make a claim on your life insurance, read our guide on how to make a life insurance claim first. Make sure you check when you’ll need to notify us by to make sure we can accept your claim.
Then if you’d prefer to contact us by email, drop us a line at firstname.lastname@example.org. We’ll respond as soon as possible.
Or if you’d prefer to contact us by phone, give us a call on 0345 601 0072. We're available Monday to Friday 8:30am to 6pm and Saturday 8:30am to 5pm.
Got a query?
Check out our life claims FAQs for the answers to the most popular questions.
Call charge information
Calls to ‘03’ numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive free calls to local rate numbers with your landline or mobile tariff, calls to ‘03’ numbers will be included.