Getting started with Vitality

If you’re new to Vitality, or thinking about joining, we can help answer your burning questions. We have tips and guides to help you solve your most common problems.

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How do I claim?

If you have health insurance with us, you can make a claim through the Care Hub. Or you can book a private video consultation in the Vitality GP app. If they refer you for treatment, one of our partners will be in touch to arrange an appointment. If you have life insurance us, please read this guide to make a claim.

Where are my plan documents?

All your plan documents will be stored in the Member Zone or on the Vitality Member app.

How does Vitality work with activity trackers?

Pick up points by working out at a partner gym, walking, running or even swimming. You can connect your Apple Watch, Polar, Withings, Google Fit or Garmin device to your Vitality account. Read about how here.

How do I earn points?

If you keep moving, you’ll earn points. There is a maximum daily limit of eight points and up to 40 points a week. Find out what activities and health check-ups get you points with our guide.

How do I get an Apple Watch?

You need to join Vitality and make an initial upfront payment. How much this is depends on what model of Apple Watch you want. You pay nothing more if you stay active. You can apply through the Member Zone. Read more about getting an Apple Watch here.

Message one of our agents on WhatsApp. We’re available 24/7.

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Monday to Friday: 8am – 7pm
Saturday: 9am – 1pm*

*Calls to ‘03’ numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive ‘free calls to local rate numbers with your landline or mobile tariff, calls to ‘03’ numbers will be included.