Getting started with Vitality
Choose a topic
How do I claim?
If you have health insurance with us, you can make a claim through the Care Hub. Or you can book a private video consultation in the Vitality GP app. If they refer you for treatment, one of our partners will be in touch to arrange an appointment. If you have life insurance us, please read this guide to make a claim.
Where are my plan documents?
How does Vitality work with activity trackers?
Pick up points by working out at a partner gym, walking, running or even swimming. You can connect your Apple Watch, Polar, Withings, Google Fit or Garmin device to your Vitality account. Read about how here.
How do I earn points?
If you keep moving, you’ll earn points. There is a maximum daily limit of eight points and up to 40 points a week. Find out what activities and health check-ups get you points with our guide.
How do I get an Apple Watch?
Message one of our agents on WhatsApp. We’re available 24/7.Start a conversation
Monday to Friday: 8am – 7pm
Saturday: 9am – 1pm*