Hospital hub
Everything you need, from fee finders to how to submit an invoice, can be found below
Working with Vitality
To become a recognised Vitality provider, you will have to submit an application below via email.
Before you apply
You will need to complete documents found below under 'Application documents'
When you email us, please make sure you also send us: CQC certificate or equivalent, Cover for complications, Quality Assurance process, and your governance process
After you apply
If your application is successful, we'll send you a Terms of business document to sign. This provides clarity to both parties on the expectations of our working relationship.
If you ever need to change your contact or payment details once you become a recognised Vitality provider, you can do so via this form
Billing and invoices
We only accept digital invoices. We'll process all invoices submitted via Healthcode within 60 days
We recommend that you submit invoices through Healthcode.
Through Healthcode, you will:
- Receive payments faster
- Have online validation that ensures your invoices have all the required information
- Securely send sensitive information
Fees
You'll need to download our spreadsheet below to see our hospital fee schedule*.
We update the schedule regularly. We urge providers to download the new version to make sure their system is up to date.
Please note, for therapy sessions, we calculate fees on a sessional basis. We don’t set any expectations for the length of sessions.
Whatever length you set must be appropriate for the condition. It must also be in line with our best practice guidelines.
Session fees can only be charged once per day.
*We do not publish information for procedures we do not cover. We also do not publish information for procedures that need further discussion before we confirm funding.
Documents
Patient queries
Contact and Support
When contacting us, please include as much of the following information as possible to help us review the authorisation query promptly:
- Claim number (preferred, as this identifies the condition the treatment relates to)
- Entity or membership number (10 digits and unique to each member)
- Patient surname, first name and date of birth
- Consultant’s name
- Facility where treatment will take place
- Service type (day case or inpatient)
- CCSD codes
- Treatment start date and, if applicable, the expected length of stay