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Hospital or Facility

More information

  • Schedule of Procedures

    doctors walking along hospital corridor

    Please download this document to determine complexity and length of stay for any given procedure

  • Billing

    Information on how to ensure your invoices are received by VitalityHealth

  • Facility Recognition

    Drip stand in hospital corridor

    If you would like to begin working with us, please apply for recognition

  • Update Details

    man researching on a computer

    If you would like to update payment, address, or correspondence details for your facility

Schedule of Procedures

Our Schedule of Procedures can be downloaded in Excel format below.

Please note that we do not publish complexities for procedures that we do not cover, nor do we publish complexities for procedures which necessitate further discussion before funding is confirmed. Procedures that require further discussion can be identified using column H. 

Our Schedule of Procedures is updated regularly, and we would expect providers to download the new versions in order that systems are up-to-date.

Contact for the password

Schedule of Procedures

Facility Recognition

You can apply for recognition in two steps. Please use the tabs above to download, complete and return your application to us.

Hospital or Facility Recognition

Thank you for your interest in becoming a recognised provider of medical services to VitalityHealth members. 

Documentation Request

In order for us to assess your application, please download and complete the following documents: 

  1.  Facility Profile Form | If you are carrying out inpatient or daycase procedures or if you are carrying out only outpatient procedures
  2. Tariff proposal | Please use our tariff proposal template.

Please also send us copies of the following documentation for our review: 

  1. CQC Certificate or equivalent
  2. Cover for complications (transfer to NHS or other private facility) 
  3. Quality Assurance process
  4. Governance process to ensure all medical personnel are accredited and checked
Terms of Business
If your application is successful, we will send you a short Terms of Business document for signature. This provides clarity to both parties of what is expected during our working relationship. 
Billing Information

Note: It is now mandatory for any newly registered provider to bill VitalityHealth via electronic invoice (EDI). If you would like more information about electronic invoicing, including how you set up this service please contact Healthcode on 0800 012 4648 or alternatively visit

This is the electronic billing services adopted by all of the major UK PMI insurers so registration will allow you to invoice all major UK PMI insurers through the same system. There are a number of benefits to using this service, including reduced administration costs, reduced postage and stationary costs, improved efficiency and enhanced security as opposed to a paper based invoice.


Please email us should you have any questions regarding the recognition process. 

To assist in your application and prevent delay, we've created the Facility Recognition Checklist for you to download and use. 

Once you have compiled the documentation. Please return it to us via email.

We will endeavour to be in touch within 5 working days upon receipt.  

Update Facility Details

To update payment, address, or correspondence details, please fill in the VitalityHealth Facility BACS Form, and return it to us via email. 

Note: if updating address details please include a copy of the CQC (or equivalent) registration for the new site. 

Submit Form via Email

Billing Information

Our preferred method of hospital invoice submission is eBilling. We work with Healthcode, the UK’s official medical bill clearing company, to ensure prompt receipt of your invoice, and to reduce settlement turnaround time. 

For more information and to register, visit Healthcode or call Healthcode on 01784 263 150.
If you are unable to submit invoices, we can accept postal submissions for hospital fees to: VitalityHealth, Sheffield, S95 1DB

Note: any invoices for professional fees that are posted to this address will be rejected.  
Healthcode eBilling Login

Send us an email

Email is the best way to reach us - no hold times, and you'll typically have your queries answered within 48 hours.

Our dedicated provider support email is


Contact us

For all Healthcare Providers enquiries, please give us a call

 0800 092 9400

Monday-Friday: 9am – 5pm