Hospital or Facility
Please use this search tool to determine complexity and length of stay for any given procedure
If you would like to begin working with us, please apply for recognition
If you would like to update payment, address, or correspondence details for your facility
Step 1: Download Documentation
Hospital or Facility Recognition
Thank you for your interest in becoming a recognised provider of medical services to VitalityHealth members.
In order for us to assess your application, please download and complete the following documents:
- Facility Profile Form | If you are carrying out inpatient or daycase procedures or if you are carrying out only outpatient procedures
- Tariff proposal | Please use our tariff proposal template.
Please also send us copies of the following documentation for our review:
- CQC Certificate or equivalent
- Cover for complications (transfer to NHS or other private facility)
- Quality Assurance process
- Governance process to ensure all medical personnel are accredited and checked
Terms of BusinessIf your application is successful, we will send you a short Terms of Business document for signature. This provides clarity to both parties of what is expected during our working relationship.
Note: It is now mandatory for any newly registered provider to bill VitalityHealth via electronic invoice (EDI). If you would like more information about electronic invoicing, including how you set up this service please contact Healthcode on 0800 012 4648 or alternatively visit www.healthcode.co.uk.
This is the electronic billing services adopted by all of the major UK PMI insurers so registration will allow you to invoice all major UK PMI insurers through the same system. There are a number of benefits to using this service, including reduced administration costs, reduced postage and stationary costs, improved efficiency and enhanced security as opposed to a paper based invoice.
Please email us should you have any questions regarding the recognition process.
Step 2: Complete & Return Documentation
eBillingOur preferred method of hospital invoice submission is eBilling. We work with Healthcode, the UK’s official medical bill clearing company, to ensure prompt receipt of your invoice, and to reduce settlement turnaround time.
For more information and to register, visit Healthcode or call Healthcode on 01784 263 150.
PostIf you are unable to submit invoices, we can accept postal submissions for hospital fees to: VitalityHealth, Sheffield, S95 1DB
Note: any invoices for professional fees that are posted to this address will be rejected.
Send us an email
Email is the best way to reach us - no hold times, and you'll typically have your queries answered within 48 hours.
Our dedicated provider support email is