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Vitality health insurance members have access to Vitality GP, where they can set up video GP consultations, get onward consultant referrals and arrange remote mental health sessions.
Coronavirus Hub
Frequently asked questions, remote care and billing
Vitality's response to coronavirus
Improving our members’ wellbeing and making sure they receive the best care is our priority during these unprecedented times.We work closely with the NHS and private providers to ensure patients are seen and prioritised in order of clinical need. We’re also working to find alternatives, like remote care, that members can benefit from.
We will continue to monitor the situation and have measures in-line with the UK Government and Public Health England advice.
Support
Billing
Please see our fees and important information if you wish to provide telephone or video consultations to Vitality members:Consultants (except oncology and mental health):
Initial consultations:
Consultants can bill fees up to £160, using the following codes:CCSD 20360 Remote Consultation – 16-29 minutes
ISC SP000166 Remote Consultation (Telephone/Video) – 16-29 mins
Follow-up consultations:
Consultants can bill up to £120, using the following codes:CCSD 20350 Remote Consultation - up to 15 minutes
ISC SP000165 Remote Consultation (Telephone/Video) - under 15 minutes
Oncology consultants
You can invoice your regular fees for initial and follow-up consultations.Mental health specialists
Consultants, practitioners, psychologists and psychotherapists, can invoice their regular fees for initial and follow-up consultations.Therapists
Chiropractors and osteopaths: You can provide video consultations for our members. Please use the consultation codes you would normally use and bill up to £42.Podiatrists and Podiatric Surgeons: You can provide video consultations for our members. Please use the consultation codes that you would normally use and bill up to £55.
Dietitians: You can provide video consultations for our members. Please use the consultation codes that you would normally use to bill up to £45.
Speech therapists: You can provide video consultations for our members. Please use the consultation codes you would normally use and bill up to £70.
You can find more information about the fees in our therapist section.
Non-network physiotherapists:
Physiotherapists can bill the agreed fee for up to £35 per session, once a week.Members will need to get authorisation for their care as per their plan. Remote appointments will come out of the member's out-patient allowance, just as they would for face-to-face appointments.
Please use the following codes to bill for these sessions:
PH000146 - Physiotherapy initial remote consultation
PH000145 - Physiotherapy
Other (acupuncturists, homeopaths and audiologists)
We’re currently not authorising claims for remote consultations with these.Information for consultants
• Consultants must adhere to our Terms of Recognition• We’ll not fund more than one out-patient consultation per member per week
• We’ll not fund more than two out-patient consultations per member per month
• We’ll not fund more than 10 out-patient consultations per member per year
• Remote consultations will still come out of members out-patient benefits
• Remote consultations are being audited
• You’ll be contacted if our Terms of Recognition aren’t adhered to.
Information for therapists
• Therapists must adhere to our Terms of Recognition• We’ll only fund the number of consultations that have been authorised
• Remote consultations will still come out of member out-patient benefits
• Remote consultations are being audited
• You’ll be contacted if our Terms of Recognition aren’t adhered to.