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Vitality

Frequently Asked Questions

by our providers

Frequently asked questions by our providers

We only accept digital invoices.

We recommend that invoices are submitted via Healthcode for speed and accuracy. Register for free via the Private Practice Register (powered by Healthcode). The benefits of eBilling via Healthcode include:

  • Online validation to ensure your invoice includes all information required before submission
  • Avoid your invoices getting lost or damaged in the post
  • Ability to send sensitive information securely
  • Receive payments faster
  • Save the time and cost of paper-based admin.

You can submit invoices to us directly here but you must still be registered on the Private Practice Register (this is a free service powered by Healthcode).

  • Processing invoices via this form will take longer than usual. We will not accept any aged debt queries for invoices under 60 days old
  • Any invoice submitted through the form more than three months after the
    treatment date will be rejected
  • This method of invoice submission can only be used for treatment on one date and only one type of treatment
  • Payment will only be made via bank transfer. Please ensure your details are up to date on The Private Practice Register.
To change the details we hold for you, you will need to amend this via the Private
Practice Register (PPR) powered by Healthcode https://www.theppr.org.uk/
All remittance statements are sent by email as we are now paperless.
Please refer to our Fee finder
We review our fees regularly so you should check the Fee Finder before submitting your invoice. Inclusion of a CCSD code on the Fee Finder is not an indication of plan cover and all treatment must be pre-authorised prior to treatment taking place.
You must always use the most appropriate code for your procedures. If a search returns no code this may be due to a lack of (or limited) recognition/eligibility for funding, and you can contact us if any queries arise. 
Please follow this link to register your group or therapy clinic. Before you do this, don't forget to check out our Terms Of Recognition  
We do not fund the cost of assistants.

We understand that for some cases multiple specialists may be required due to the clinical complexity of the patient and/or surgical procedures. Please note that fees will always be negotiated post-operatively upon receipt of anaesthetic charts and operation notes. To request authorisation pre-operatively for multiple specialists please complete the following form and send via email to practitionerqueries@vitality.co.uk:

https://widgixeu-library.s3.amazonaws.com/library/90005876/MultipleSpecialistRequestForm_VitalityHealth.docx  

Please ensure you have the members consent to share the requested information with VitalityHealth and can do so securely.

We put our members first and their care must not be compromised as a result of financial negotiations. If this does occur then we will review your recognition status with us. Please refer to the GMC Good Practice Guide for clarification of your professional guidelines regarding financial dealings and patient care. Please visit the CCSD website for up to date information and for VitalityHealth CCSD codes and published fees please refer to our Fee Finder. For more information visit our Provider Website and refer to our Terms of Recognition and Billing Standards.
Please follow the below link that relates to you...
All our plan numbers are  8 digits long. 
If you have been provided with a number that is 10 digits long and starting with '12', this will be the membership number and will not be accepted when submitting your invoices on Healthcode.
There may be a number of reasons why your invoice is not submitting through Healthcode.
The error message "Patient demographics do not match" indicates that you have provided the system with information that does not match our member database. We can check the details for your if you either email helpline@vitality.co.uk with the details you hold or call 0800 092 9400.

For any other reason please contact Healthcode directly: www.healthcode.co.uk/contact-us.
For any assistance with the Healthcode system, please contact them directly: www.healthcode.co.uk/contact-us.
Our provider support helpline number is 0800 092 9400 and our opening hours are 9-5 Monday to Friday.

Before billing for multiple CCSD codes you should read our Billing Standards in full as this contains information about the billing of multiple procedure fees, unbundling and bilateral procedures.

Our process time is normally 10-14 working days.
To request a fee uplift you must complete the following form and then email to practitionerqueries@vitality.co.uk
Form: https://widgixeu-library.s3.amazonaws.com/library/90005876/FeeupliftRequestForm_VitalityHealth.docx
Fee uplifts will be reviewed post-operatively.

Please ensure you have the members consent to share the requested information with VitalityHealth and can do so securely.

We put our members first and their care must not be compromised as a result of financial negotiations. If this does occur then we will review your recognition status with us. Please refer to the GMC Good Practice Guide for clarification of your professional guidelines regarding financial dealings and patient care. Please visit the CCSD website for up to date information and for VitalityHealth CCSD codes and published fees please refer to our Fee Finder. For more information visit our Provider Website and refer to our Terms of Recognition and Billing Standards.
Vitality does not issue providers numbers, if you are a GMC registered specialist please use your GMC number.
If you are a therapist please use your name and address.

Fees for therapists are calculated on a sessional basis and we do not set expected session lengths. Whatever length you set must be appropriate for the presenting condition, in line with your professional obligations. Session fees can only be billed once per day and those charges are monitored for accuracy and fraud.

For more information please refer to our Terms of Recognition document.
We have published an update here, which includes information about remote consultations.


Send us an email

Email is the best way to reach us - no hold times, and you'll typically have your queries answered within 48 hours.
Our dedicated provider support email is helpline@vitality.co.uk.

Contact us

For all Healthcare Providers enquires, please give us a call

 0800 092 9400

Monday-Friday: 9am – 5pm