Second Nature Programme – Terms and Conditions

1. For the purposes of these Terms and Conditions: 

a. “Active” means that the Vitality Plan in question has no unpaid premiums, and has not been cancelled by the Eligible Participant or by Vitality;

b. “Eligible Participant” means any individual who:  

(i) is 18 years old or older;  

(ii) holds an Active:  

1. VitalityHealth Plan (including the Business Healthcare, Corporate Healthcare and Personal Healthcare Plans);  

2. VitalityLife Plan (including Personal Protection Plans and Business Protection Plans);   

3. Vitality at Work Plan;  

(iii) has registered on the Member Zone; and  

(iv) has conducted a Health Review which confirms their BMI is either 30 and over or if they have diabetes and a BMI of 25 and over;  

c. “Health Review” means the health review Vitality members participate in as part of the Vitality Scheme;

d. “Member Zone” means the website found at

e. “Second Nature” means Second Nature Limited company no: 01594736 with registered address at 10 Malton Road, London, W10 5UP. 

f. “Second Nature Programme” means the 12-week programme provided by Second Nature to Eligible Participants; 

g. “Vitality” means Vitality Corporate Services Limited and is registered in England and Wales with company number 05933141. The registered office address is 3 More London Riverside, London, SE1 2AQ, trading as VitalityHealth, VitalityLife and VitalityCar; 

h. “Vitality at Work Plan” means a programme administered by Vitality providing workplace health benefits to eligible businesses.  

i. “Vitality Point(s)” means the points Vitality awards to Vitality members under the Vitality Scheme when they perform certain prescribed activities;  

j. “VitalityLife Plan” means a pure protection insurance contract, administered by Vitality trading as VitalityLife. 

k. “VitalityHealth Plan” means a general insurance contract for the provision of private medical healthcare, administered by Vitality trading as VitalityHealth; and 

l. “Vitality Scheme” means the benefits programme administered by Vitality pursuant to which Vitality members are offered a range of wellness and lifestyle related benefits. 

2. The Second Nature Programme is open to all Eligible Participants who comply with these Terms and Conditions.  

3. In order to participate in the Second Nature Programme, Eligible Participants must confirm in their Health Review that they either have a BMI of 30 and over, or if they have diabetes and a confirmed BMI of 25 and over. Eligible Participants will be then sent an email by Vitality providing them with a link to register to take part in the Second Nature Programme. Eligible Participants will be guided to Second Nature’s sign up page, where they will have to register using their name, email address, Vitality Plan membership number and phone number.  

4. Eligible Participants will get access to the Second Nature Programme for 12 months from the date they register with Second Nature.  

5. Only one membership to the Second Nature Programme per Eligible Participant is permitted.  

6. By entering into the Second Nature Programme, Eligible Participants consent to their name, Vitality Plan membership number, phone number and e-mail address (“Personal Data”) being made available to Second Nature, which will be used for the purposes of administering the Eligible Participant’s access to the Second Nature Programme.

7. All Personal Data belonging to Eligible Participants will be held and used for the purposes of the Second Nature Programme by Second Nature in accordance with their privacy policy (which can be found on their website or if not, requested) and the Data Protection Act 2018. 

8. Eligible Participants will earn 1,200 Vitality Points when they engage with their “Second Nature Coach” during the Second Nature Programme. Eligible Participants will earn another 1,200 Vitality Points if they achieve at least 5% body weight loss three months after completing the Second Nature Programme. 

9. Participation in the Second Nature Programme will be subject to Second Nature’s own terms and conditions. 

10. Eligible Participants who have signed up to the Second Nature Programme before will not be able to sign up to the Second Nature Programme again. 

11. The Second Nature Programme is non-transferable and non-exchangeable. 

12. Vitality accepts no responsibility for information that is lost, stolen or unsuccessfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind. 

13. Vitality reserves the right to amend these Terms and Conditions on the provision of written notice or via Vitality’s website. 

14. These Terms and Conditions are governed by English law and the parties agree to submit to the exclusive jurisdiction of English and Welsh courts and tribunals with regard to any dispute or claim arising under these Terms and Conditions.