If you need any additional support, whether long-term or temporary, please let us know how we can help, including as much detail as possible when you contact us. We’ll then ensure your plan is updated to reflect this, or we may reach out to you to discuss this further.
- If your complaint relates to renewing or cancelling your plan, email [email protected].
- For complaints relating to Health claims, invoices or treatment, email: [email protected]
- For complaints relating to points issues, Vitality partners and rewards, or login and registration issues, email: [email protected]
- For other complaints relating to your plan, such as administration issues, email: [email protected]
Write
VitalityHealth, PO Box 617, Darlington, DL1 9FF
Call
0345 602 3523
Monday to Friday 8am to 7pm
Saturday 9am to 1pm
We will be closed on bank holidays
Call charge information
Calls to '03' numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive 'free calls to local rate numbers' with your landline or mobile tariff, calls to '03' numbers will be included.
For complaints regarding a life plan including life claims, Serious Illness Cover, Income protection, please email: [email protected]
For complaints relating to points issues, Vitality partners and rewards, or login and registration issues, email: [email protected]
Write
VitalityLife, PO Box 619, Darlington, DL1 9FH
Call
0345 601 0072
Monday to Thursday 8:30am to 6pm
Friday 8:30am to 5pm
We will be closed on bank holidays
Call charge information
Calls to ‘03’ numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive ‘free calls to local rate numbers with your landline or mobile tariff, calls to ‘03’ numbers will be included.