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How to make a complaint to Vitality


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If you're not happy with our service, please let us know so that we can try to resolve your issue. We will resolve your issue as fast as possible, but if your issue is complex, it may take longer. We will keep you updated throughout the process. You can read about our complaints process on our Complaints page.

Health insurance

Email:
If your complaint relates to renewing or cancelling your plan, email customersupport@vitality.co.uk. If your complaint relates to a claim, invoice, Vitality partners or rewards, email CustomerRelations@vitality.co.uk.

Write:
VitalityHealth Customer Services, Sheffield, S95 1DB

Call:
0345 602 3523
Monday to Friday 8am to 7pm
Saturday 9am to 1pm

Call charge information
Calls to '03' numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive 'free calls to local rate numbers' with your landline or mobile tariff, calls to '03' numbers will be included.

Life insurance

Email:
lifecomplaints@vitality.co.uk

Write:
VitalityLife Customer Services, Sheffield, S95 1BW

Call:
0345 601 0072
Monday to Thursday 8:30am to 6pm
Friday 8:30am to 5pm

Call charge information
Calls to ‘03’ numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive ‘free calls to local rate numbers with your landline or mobile tariff, calls to ‘03’ numbers will be included.

Car insurance

If your complaint relates to the Good Driving Programme, please:

Email:
car@vitality.co.uk

Write:
VitalityCar, Distribution Compliance Hub, St Christopher House, 217 Wellington Road South, Stockport, Cheshire SK2 6NG

Call:
Good Driving Programme
0345 602 3523
Monday to Friday 8am to 7pm
Saturday 9am to 1pm

If your complaint relates to the Sale or Administration of a car insurance plan, please:

Email:
customer.relations@vitality.co.uk

Write:
Customer Relations Team, VitalityCar, A&B Mills, Dean Clough, Halifax, HX3 5AX

Call:
Sale or Administration
0345 026 0010
Monday to Friday 8am to 7pm
Saturday 9am to 1pm

Call charge information
Calls to ‘03’ numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive ‘free calls to local rate numbers with your landline or mobile tariff, calls to ‘03’ numbers will be included.

Investments

Email:
investcomplaints@Vitality.co.uk

Write:
VitalityInvest, Sheffield, S95 1DD

Call:
0800 0465 090*
Monday to Friday 9am to 5pm

Call charge information
* Calls to this number are free. If you’re calling from overseas, please dial 0208 161 9557. This call will be charged at your phone provider’s standard rate.