Make a complaint
If you’re not happy with our service, we’ll try to resolve any issues you have. The length of time it takes for us to deal with your complaint may vary, depending on the complexity, but we always try to resolve things as quickly as possible and keep you updated. There’s more information about complaints here.
If your complaint relates to renewing or cancelling your plan, email firstname.lastname@example.org. If your complaint relates to a claim, invoice, Vitality partners or rewards, email CustomerRelations@vitality.co.uk.
VitalityHealth Customer Services, Sheffield, S95 1DB
0345 602 3523
VitalityLife Customer Services, Sheffield, S95 1BW
Fax: 0870 2400 937
0345 601 0072
VitalityInvest, Sheffield, S95 1DD
0800 0465 090*
Monday - Friday: 9am – 5pm
*Calls to this number are free. If you’re calling from overseas, please dial 0208 161 9557. This call will be charged at your phone provider’s standard rate.
Message one of our agents on WhatsApp. We’re available 24/7.Start a conversation
Monday to Friday: 8am – 7pm
Saturday: 9am – 1pm*