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Make a complaint

If you’re not happy with our service, we’ll try to resolve any issues you have. The length of time it takes for us to deal with your complaint may vary, depending on the complexity, but we always try to resolve things as quickly as possible and keep you updated. There’s more information about complaints here.

If your complaint relates to renewing or cancelling your plan, email If your complaint relates to a claim, invoice, Vitality partners or rewards, email

VitalityHealth Customer Services, Sheffield, S95 1DB

345 602 3523 
Monday-Friday: 8am-7pm
Saturday: 9am-1pm


VitalityLife Customer Services, Sheffield, S95 1BW

Fax: 0870 2400 937

0345 601 0072
Monday-Thursday: 8.30am-6pm
Friday: 8.30am-5pm


VitalityInvest, Sheffield, S95 1DD

0800 0465 090*
Monday - Friday: 9am – 5pm

*Calls to this number are free. If you’re calling from overseas, please dial 0208 161 9557. This call will be charged at your phone provider’s standard rate. 

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Message one of our agents on WhatsApp. We’re available 24/7. 

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Phone icon Call us on 0345 602 3523

Monday to Friday: 8am – 7pm
Saturday: 9am – 1pm*

*Calls to ‘03’ numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive ‘free calls to local rate numbers with your landline or mobile tariff, calls to ‘03’ numbers will be included.