How we use your information
If you contact us by telephone, we may record calls for training and monitoring purposes to help improve our service and to detect and prevent fraud.
Vitality is the data controller of your personal information will be the one that you or the organisation/business you are acting for has the contractual/business relationship with.
What type of information do we collect?
Why use your information
For each reason for processing your information, we have set out our lawful basis:
|Why do we use your information||Our lawful bases for processing||Our legitimate business interest, where applicable|
|To enter into and administer our business agreement
|To market additional products, services and general market information to you
|For management information purposes and internal analysis of products and services
How we share your information
If you would like to opt out from receiving emails, you can click unsubscribe on any of the emails we have sent you.
Under data protection law, when personal information is being transferred outside the EEA, we as data controller, are under an obligation to ensure that such transfers are performed in a manner that ensures that your personal information is adequately protected.
In the event that we transfer your personal information outside of the EEA, we will always put in place adequate safeguards to ensure that your personal information is protected. Adequate safeguards may include placing contractual obligations on the third party that we are transferring your information to or ensuring that the third party is certified to the EU-US Privacy Shield Framework, if we are making transfers to third parties located in the United States.
How long we keep your information for
We will hold your details for as long as necessary as part of our business relationship with you or the organisation/business that you are acting for. The maximum time we may hold your information for 3 years following the completion of the insurance policies run-off period (where applicable, as part of our business contractual relationship with you or the organisation/business that you are acting for) and the relationship being terminated.
How to contact us
In the first instance we would ask that you notify us of any concerns you have about how we handle your data but if you are still unhappy then you can contact the Information Commissioners Office here.