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Make a claim

If you ever need to make a claim on your health or life insurance with Vitality, we’ve got support to make it as easy as possible for you.

Choose your product

If you’re a health insurance customer, you can start a claim and manage existing ones with our Care Hub. You can:

  • Start a claim
  • Track existing claims
  • View bills/invoices/payments
  • Find out your excess  

We’ve also got some frequently asked questions answered for you in our support section.

If you have health travel insurance with us and are in the UK, call: 

0345 602 3523 

If you are abroad and need to make an emergency claim, you can contact us 24 hours a day, seven days a week: 

 00 44 345 278 5605 

Take a look at our step-by-step guide to making a VitalityLife claim to make sure you have everything you need. Or email us at We’ll be in touch as soon as possible.

Phone icon Call the Health team
0345 602 3523*

Monday to Friday 8am until 7pm
Saturday 9am until 1pm*

Phone icon Call the Life team
0345 601 0072*

Monday to Friday 8.30am until 6pm
Saturday 8.30am until 5pm

*Calls to ‘03’ numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive ‘free calls to local rate numbers with your landline or mobile tariff, calls to ‘03’ numbers will be included.