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Make a claim

If you ever need to make a claim on your health or life insurance with Vitality, we’ve got support to make it as easy as possible for you.

Choose your product

If you’re a health insurance customer, you can start a claim and manage existing ones with our Care Hub. You can:

  • Start a claim
  • Track existing claims
  • View bills/invoices/payments
  • Find out your excess 

If you are abroad and need to make an emergency claim on your health travel insurance, you can contact us 24 hours a day, seven days a week.

00 44 345 278 5605

We’ve also got some frequently asked questions answered for you in our support section.

Take a look at our step-by-step guide to making a VitalityLife claim to make sure you have everything you need. Or email us at lifeclaims@vitality.co.uk. We’ll be in touch as soon as possible.

Phone icon Call the Health team
0345 602 3523*

Monday to Friday 8am until 7pm
Saturday 9am until 1pm*

Phone icon Call the Life team
0345 601 0072*

Monday to Friday 8.30am until 6pm
Saturday 8.30am until 5pm

*Calls to ‘03’ numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive ‘free calls to local rate numbers with your landline or mobile tariff, calls to ‘03’ numbers will be included.