Skip to Content

Track steps with Google Fit and the Vitality Member app

This guide will explain how to track steps with Google Fit to earn Vitality points

Please note

We only receive activity data from Google Fit that has been recorded by Google Fit directly. We won’t award Vitality points for activity tracked by other devices or apps connected to Google Fit (e.g. Gears, or Fossils etc.). If you want to record your activity with another Vitality device partner (e.g. Polar, Garmin, Fitbit, or Withings) you need to visit the activity tracking page on the Member Zone and connect it directly to Vitality. 

Before you begin

  • Register for Member Zone

    Once you've registered in the Member Zone, use your username and password to log in to the Vitality Member app

  • Connect Google Fit to the Vitality Member app

    Follow this guide to connect Google Fit and the Vitality Member app

Open Google Fit and tap 'Steps'

Step 1 - Check Google Fit is recording data

  1. Open the Google Fit app
  2. On the Home screen you should see your steps count for the day
  3. Tap ‘steps’
Check that your recent steps are appearing in the Google Fit app

Step 2 - Check that your latest steps appear

  1. On the steps page you should see recent activity
  2. Make sure that this shows your recent steps

If your steps aren’t showing, visit Google Fit Support for troubleshooting tips.

Sync data to the Vitality Member app

Step 3 - Sync data to the Vitality Member app

  1. Open the Vitality Member app
  2. On iOS you only need to open the app, however on android tap the ‘Refresh’ icon to send your Google Fit data to the Vitality Member app.

Please note

In high demand periods, it can take up to 48 hours to sync your Google Fit data to the Vitality Member app and for your Vitality activity points to appear on the Vitality Plan Points Statement. We ask you not to close and open the apps again until the 48 hours have passed, as refreshing multiple times can overload your account and stop the data going through. If you then close and open your Vitality Member app again after this period, your points will be showing on your statement. For any difficulties with syncing points, please view our troubleshooting guide.

Frequently asked questions

Here's what Vitality members have been asking:

What data will Vitality receive from Google Fit?

If your phone contains an accelerometer it can track your steps. This is the data we receive from Google Fit.

To earn Vitality points for steps tracked with Google Fit, open Google Fit, go to settings, scroll down to ‘Google Fit data’ and turn on ‘Activity detection’.

We only receive activity data from Google Fit that has been recorded by Google Fit directly. We won’t award Vitality points for activity tracked by other devices or apps connected to Google Fit. If you want to record your activity with another Vitality device partner (e.g. Polar, Garmin or Withings) you need to visit the activity tracking page on the Member Zone and connect it directly to Vitality.

How long will it take for activity points to show on my Vitality Points Statement?

Points should normally show on your Vitality Points Statement after 15 minutes, but can take 1-2 hours.

To view your synced Vitality activity points, simply close the Vitality Member app (without logging out) and reopen it after 15 minutes. Please note: in high demand periods, it can take up to 48 hours.

Where can I check my Vitality points?

On the home screen of the Vitality Member app, tap ‘My Weekly Activity’. For a detailed view, tap ‘View Plan Points Statement’.

You can also view your Vitality activity points online in Member Zone. Once logged in, navigate to ‘My Vitality’ and then ‘My Vitality Points Statement’.

What should I do if my points aren't showing?

Open the Vitality Member app and make sure that Google Fit is still showing as ‘Linked’ on the ‘Get Healthier’ screen.

You need to stay logged into the Vitality Member app. If you log-out you’ll need to follow the steps above to connect Google Fit to Vitality again.

For more tips follow our ‘Google Fit troubleshooting’ guide.

Not what you were looking for?

Take a look at our frequently asked questions or visit Google support for further troubleshooting