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Connect Polar and the Vitality Member app

This guide will explain how to set up your Polar device with Vitality

Before you begin

  • Register for Member Zone

    Once you've registered in the Member Zone, use your username and password to log in to the Vitality Member app

  • Compatibility check

    Check that your phone and Polar device is compatible with your Polar Flow by visiting Polar

Step 1 - Download the Polar Flow app

  1. Visit the Play Store on android and the App Store on iOS
  2. Search for Polar
  3. Download the Polar Flow app
  4. Open the Polar Flow app
  5. Tap ‘Sign in’ or ‘Create account’

Step 2 - Agree to Polar's terms

  1. Agree to terms and policies by tapping the tick boxes
  2. Tap ‘Next’

Step 3 - Complete registration

  1. Complete the set up of your account by following the on screen instructions to provide your information on the next three pages
  2. After you’ve completed the registration tap ‘Get started’

Step 4 - Select your Polar device to set up

  1. Turn on Bluetooth on your phone
  2. Follow on screen instructions to set up your Polar device

For more information on linking your Polar device to the Polar Flow app visit Polar support.

Step 5 - Link your Polar account to Vitality

  1. Go to the ‘Activity Tracker’ page in Member Zone
  2. Scroll down to Polar
  3. Tap ‘Link’
  4. Enter your email address for your Polar account
  5. Agree to the terms and conditions by tapping the tick box, then tap ‘Link your Polar account’
  6. The ‘Link your Polar account’ button will now appear grey

Step 6 - View invitation from Vitality UK

  1. You’ll receive an email to accept Vitality as a partner
  2. Go to https://flow.polar.com/ 
  3. Sign in to your account
  4. Tap the message icon in the top right
  5. You’ll have an invitation from Vitality UK, tap ‘View invitation’

If you don’t see the invitation, skip to Step 8.

Step 7 - Accept invitation from Vitality UK

  1. Tap ‘Accept’
  2. You’ll now see a pop up with a tick and ‘Invitation accepted’
  3. On the left you’ll now see Vitality UK as a partner

Step 8 - Alternative to Steps 6-7

If you don’t see the message from Vitality in the notification box you can:

  1. Go to https://flow.polar.com/settings/profile
  2. At the bottom of the page under the ‘Partners’ section you’ll see Vitality UK with the status ‘Pending’
  3. Tap ‘View’
  4. You’ll see the invitation from Vitality UK, tap ‘Accept’
  5. You’ll now see a pop up with a tick and ‘Invitation accepted’

Step 9 - Check that Vitality is now linked

  1. If you now return to https://flow.polar.com/settings/profile at the bottom of the page you’ll see ‘Vitality UK’, ‘Status: Accepted’
  2. Also return to the ‘Activity Tracker’ page in Member Zone, where you’ll see a green tick and ‘Linked’ appear in the Polar section on the ‘Activity Tracker’ page (this may remain as ‘Pending’ for a few minutes after linking)

Step 10 - Sync your Polar data with the Vitality Member app

  1. Complete an activity using Polar
  2. Open the Polar Flow app and the Vitality Member app
  3. Leave the Vitality Member app in the background as an open window
  4. Make sure you sync your activity points by midnight on Sunday.

Please note: to earn Vitality activity points, you must record a workout of at least 30 minutes in duration and your average heart rate must be at least 60% of your age-related maximum heart rate for that entire workout.

Please note

In high demand periods, it can take up to 48 hours to sync your Polar data to the Vitality Member app and for your Vitality activity points to appear on the Vitality Plan Points Statement. We ask you not to close and open the apps again until the 48 hours have passed, as refreshing multiple times can overload your account and stop the data coming through. If you then close and open your Vitality Member app again after this period, your points will be showing on your statement. For any difficulties with syncing points, please view our troubleshooting guide.
Polar troubleshooting guide

Frequently asked questions

Here's what Vitality members have been asking:

Why are my points not appearing in the Vitality Member app?

It can take up to 48 hours for points to sync after completing an activity. After 48 hours please follow our ‘Polar troubleshooting’ guide before getting in touch.

How long do I have to exercise for to receive Vitality activity points?

To earn Vitality activity points, you must record a workout of at least 30 minutes in duration and your average heart rate must be at least 60% of your age-related maximum heart rate for that entire workout. Find out how many points you can earn for a heart rate activity by visiting the activity tracking page.

Not what you were looking for?

Take a look at our frequently asked questions or visit Polar support for further troubleshooting

  • Polar troubleshooting

    Use this guide to resolve issues with syncing your points to the Vitality Member app

  • Polar FAQs

    View our FAQs to find the answers to your questions about Polar and Vitality

  • Polar support

    All the topics, resources, and contact options you need for Polar