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Frequently asked questions

Your questions answered

Take a look at some of the most commonly asked questions about Polar and Vitality.

How do I use my Polar device to earn points for activities with Vitality?
Make sure you’ve connected your Polar to the Polar Flow app, then view our ‘Connect Polar to Vitality’ guide to get started.
Why are my points not appearing in the Vitality Member app?
It can take up to 48 hours for points to sync after completing an activity. After 48 hours please follow our ‘Polar troubleshooting’ guide before getting in touch.
How long do I have to exercise for to receive Vitality activity points?
To earn Vitality activity points, you must record a workout of at least 30 minutes in duration and your average heart rate must be at least 60% of your age-related maximum heart rate for that entire workout. Find out how many points you can earn for a heart rate activity by visiting the activity tracking page.
Is there a limit to the number of Vitality points I can earn each day for tracking my activity?
Yes, you can earn a maximum of 8 Vitality points a day per member and a maximum of 40 Vitality points a week per member.
How do I buy a discounted Polar device?
You can find a list of all the eligible devices and buy a discounted Polar device via the Member Zone at vitality.co.uk/member.

Not what you were looking for?

Visit Polar support for further troubleshooting

  • Polar troubleshooting

    Use this guide to resolve issues with syncing your points to the Vitality Member app

  • Polar support

    All the topics, resources, and contact options you need for Polar