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Frequently asked questions

Your questions answered

Take a look at some of the most commonly asked questions about Withings and Vitality.

How do I use my Withings device to earn points for activities with Vitality?

Make sure you’ve connected your Withings device to the Withings app, then view our ‘Connect Withings to the Vitality Member app’ guide to get started.

Why are my points not appearing in the Vitality Member app?

It can take up to 48 hours for points to sync after completing an activity. After 48 hours please follow our ‘Withings troubleshooting’ guide before getting in touch.

Is there a limit to the number of Vitality points I can earn each day for tracking my activity?

Yes, you can earn a maximum of 8 Vitality points a day per member and a maximum of 40 Vitality points a week per member.

How do I buy a discounted Withings device?

You can find a list of all the eligible devices and buy a discounted Withings device via the Member Zone at vitality.co.uk/member.

Not what you were looking for?

Visit Withings support for further troubleshooting.

  • Withings troubleshooting

    Troubleshooting

    Use this guide to resolve issues with syncing your points to the Vitality Member app

    Troubleshooting guide

  • Withings support

    Withings 200 x 100

    All the topics, resources, and contact options you need for Withings

    Visit Withings support