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Frequently asked questions

Your questions answered

Take a look at some of the most commonly asked questions about Withings and Vitality.

Make sure you’ve connected your Withings device to the Withings Health Mate app, then view our ‘Connect Withings to the Vitality Member app’ guide to get started.
It can take up to 48 hours for points to sync after completing an activity. After 48 hours please follow our ‘Withings troubleshooting’ guide before getting in touch.
To earn Vitality activity points, you must record a workout of at least 30 minutes in duration and your average heart rate must be at least 60% of your age-related maximum heart rate for that entire workout. Find out how many points you can earn for a heart rate activity by visiting the activity tracking page.
Yes, you can earn a maximum of 8 Vitality points a day per member and a maximum of 40 Vitality points a week per member.
You can find a list of all the eligible devices and buy a discounted Withings device via the Member Zone at vitality.co.uk/member.

Not what you were looking for?

Visit Withings support for further troubleshooting.

  • Withings troubleshooting

    Use this guide to resolve issues with syncing your points to the Vitality Member app

  • Withings support

    All the topics, resources, and contact options you need for Withings