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Consultant Select

Get quick and convenient access to treatment.

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The right medical expert for you, chosen by medical experts.

Consultant Select gives you complete peace of mind, by putting your treatment path in the hands of the consultants. Once you get an open referral from your Vitality GP or NHS GP, we pass your details to our independent consultant panel. Based strictly on your medical needs, they choose the best and most convenient consultant for you, leaving you with one less thing to worry about.

Consultant Select is a more cost effective way to access private healthcare, because it streamlines the treatment path and makes it easier. However if you want to be treated at a particular hospital, you can also select a hospital list to add to your plan.

How it works

Once you get a referral from your Vitality GP or NHS GP, we pass your details to Alliance Health Group – the UK’s largest independent healthcare group, owned by doctors. Based strictly on your medical needs, they choose the best consultant for you.

To guarantee quality of treatment, all consultants are reviewed by an independent panel of their peers. They endorse every consultant with the statement: ‘I would recommend this consultant to treat my family’.

Why choose Consultant Select?

  • Quick access to treatment

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    Excluding exceptional circumstances no member will wait longer than 10 days, or travel further than 40 minutes for an appointment.

  • Quality-assured

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    Our Panel of consultants are all independently selected and regularly audited to ensure they always offer the highest standards of care.

  • A dedicated service channel

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    Consultant Select starts with ensuring quality through a trusted, guided network with broad access to consultants at a competitive price.

  • Peace of mind

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    With the Vitality Patient Charter, you have the right to change consultant within the panel, if you’re not happy.

Don't just take our word for it

✓ Speed of access - 100% of members have their appointment booked within one day.
✓ Accessible appointments - 99.95% of members have an appointment within 40 minutes travel time.
✓ More choice - 99% of members have a choice of two appointments offered within 10 calendar days.
✓ Faster recovery average  - Length of stay down 29%.
✓ Better quality outcomes - Readmissions down 55%.
Right doctor first time - Follow up consultations down by 21%.
✓ Happier members - Customer satisfaction NPS - 57.

Vitality data 2018-2019

Consultant Select FAQs

Here are a few of the questions we’ve answered for our members

Can I choose what hospital I'm treated at?

The consultant will choose the most appropriate hospital for you to be treated in, based on your condition and where you live. However, if you would like more choice over where you are treated, you can choose to add a hospital list to your plan.

How do I claim with Consultant Select?

There are two ways to make a claim. You can use the Vitality GP app and - providing they can diagnose on the call – the Vitality GP will arrange an onward referral for you. Then you’ll get a call from Alliance Health Group to arrange all the details. Or you can visit your NHS GP and ask for an ‘open referral’. Then contact VitalityHealth and we’ll speak to Alliance Health Group. You’ll then get a call from Alliance Health Group to arrange all the details.

How quickly can I access care?

Whether you’re referred by a Vitality GP, submit a claim online or over the phone, an Alliance Health Group adviser will receive your details as soon as your claim has been approved. They’ll usually contact you the next working day or sooner.

Is Consultant Select included in Core Cover?

Yes, every VitalityHealth plan comes with Consultant Select as standard, except members with Vitality Essentials as a part of a Business Healthcare plan.

What exceptional circumstances may impact my wait/travel time for a consultation?

The Consultant select Panel covers virtually all specialties of medicine and surgery. Occasionally, there may be instances for rural locations, or for cases which require especially complex or specialist care (typically at sub-specialty level), when a member may wait or travel slightly longer for a consultation. These locations include the far South West and North East of England, and parts of Wales, Scotland and the Lake District. Please contact VitalityHealth directly if you have any questions about coverage in your area.

If a Panel consultant is not available, for any reason, we will help you find a consultant from our broader base of over 20,000 recognised consultants.

Who are Alliance Health Group?

They’re the biggest national group of UK consultants in private practice, all reviewed and audited by their peers. They also undergo customer satisfaction assessments, so you can be sure of getting the highest standards of care.

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