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Frequently asked questions

How do I use my Fitbit device to earn points for activities with Vitality?
Make sure you’ve connected your Fitbit device to your phone, then view our ‘Connect Fitbit to the Vitality’ guide to get started.
Why are my points not appearing in the Vitality Member app?
It can take up to 48 hours for points to sync after completing an activity. After 48 hours please follow our ‘Fitbit troubleshooting’ guide before getting in touch.
How long do I have to exercise for to receive Vitality activity points?
To earn Vitality activity points, you must record a workout of at least 30 minutes in duration and your average heart rate must be at least 60% of your age-related maximum heart rate for that entire workout. Find out how many points you can earn for a heart rate activity by visiting the activity tracking page.
Is there a limit to the number of Vitality points I can earn each day for tracking my activity?
Yes, you can earn a maximum of 8 Vitality points a day per member and a maximum of 40 Vitality points a week per member.

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Visit Fitbit support for further troubleshooting

  • Fitbit troubleshooting

    Use this guide to resolve issues with syncing your points to the Vitality Member app

  • Fitbit How-To videos

    Watch tutorial videos for Fitbit devices, from getting started to recording activities

  • Fitbit support

    All the topics, resources, and contact options you need for Fitbit