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Frequently asked questions

Make sure you’ve connected your Fitbit device to your phone, then view our ‘Connect Fitbit to the Vitality’ guide to get started.
It can take up to 48 hours for points to sync after completing an activity. After 48 hours please follow our ‘Fitbit troubleshooting’ guide before getting in touch.
To earn Vitality activity points, you must record a workout of at least 30 minutes in duration and your average heart rate must be at least 60% of your age-related maximum heart rate for that entire workout. Find out how many points you can earn for a heart rate activity by visiting the activity tracking page.
Yes, you can earn a maximum of 8 Vitality points a day per member and a maximum of 40 Vitality points a week per member.

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Visit Fitbit support for further troubleshooting

  • Fitbit troubleshooting

    Use this guide to resolve issues with syncing your points to the Vitality Member app

  • Fitbit How-To videos

    Watch tutorial videos for Fitbit devices, from getting started to recording activities

  • Fitbit support

    All the topics, resources, and contact options you need for Fitbit