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Your questions answered

Take a look at some of the most commonly asked questions about Samsung and Vitality.
We award activity points within two hours of your data uploading to Samsung Health. This can sometimes take up to 48 hours.
You can buy one discounted Samsung smartwatch each plan year.
No, you can only use the discount to buy a smartwatch for your own personal use. Selling your discounted smartwatch is against the terms and conditions of this benefit.
No, not all smartwatches are eligible for a discount. You can see which ones are eligible on the Samsung Member Zone page.
Yes, as well as a Samsung smartwatch, you can also buy a discounted device with Garmin, Polar, Withings or Fitbit.
Yes, you can earn Vitality activity points with all the discounted Samsung smartwatches, by tracking your steps or heart rate.
Once you’ve generated a voucher code, you can find it on the Samsung Member Zone page. You can use your voucher code any time within your current plan year. You’ll then be able to generate a new voucher code if you renew your plan. 

Please follow the instructions on your confirmation email from You will have received this after you ordered your smartwatch. If you then want to use the discount again, please contact us. Once we have your proof of return, we’ll give you a new voucher code.

If you have a Samsung smartwatch linked to Google Fit, you won’t be earning Vitality activity points. Unlink your device from Google Fit. Then connect it to Samsung Health through the Vitality Member app.