Your questions answered
Take a look at some of the most commonly asked questions about Samsung and Vitality.
How long will it take to see my Vitality activity points?
We award activity points within two hours of your data uploading to Samsung Health. This can sometimes take up to 48 hours.
I've used my discount to buy a Samsung smartwatch. Can I get a discount on another device in the future?
You can buy one discounted Samsung smartwatch every 12 months.
Can I use my discount on Samsung.com to buy a smartwatch for my friend?
No, you can only use the discount to buy a smartwatch for your own personal use. Selling your discounted smartwatch is against the terms and conditions of this benefit.
Are all Samsung smartwatches eligible for a discount?
No, not all Samsung.com smartwatches are eligible for a discount. You can see which ones are eligible on the Samsung Member Zone page.
Can I get a discount on Samsung accessories?
You can get 15% off all Samsung watch and smartphone accessories if you buy them at the same time as a Samsung smartwatch, using your Vitality discount code.
Can I buy another discounted Vitality device as well as a Samsung smartwatch?
Yes, as well as a Samsung smartwatch, you can also buy a discounted device with Garmin or Polar, Withings and Fitbit.
Can all the discounted Samsung smartwatches earn Vitality activity points?
Yes, you can earn Vitality activity points with all the discounted Samsung smartwatches, by tracking your steps or heart rate.
Can I link the Samsung Health app to my Vitality Member app on iOS (Apple)?
No, the Samsung Health connection is only supported on the Android version of the Vitality Member app.
How do I exchange or return my discounted Samsung smartwatch or accessories?
Please follow the instructions on your confirmation email from Samsung.com. You will have received this after you ordered your smartwatch. If you then want to use the discount again, please contact us. Once we have your proof of return, we’ll give you a new voucher code.
Can I earn Vitality points if I have a Samsung wearable linked to Google Fit?
If you have a Samsung smartwatch linked to Google Fit, you won’t be earning Vitality activity points. Unlink your device from Google Fit. Then connect it to Samsung Health through the Vitality Member app.