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Rakuten FAQs

Yes, eligible Northern Ireland members have access to this reward.
Yes, any adults aged 18 or over on your plan can earn up to two vouchers each a week. 
You can start earning Vitality activity points towards your voucher during the week you sign up, and if you earn enough Vitality activity points, you’ll get your voucher on the following Monday afternoon.
We calculate eligible members’ points again on a Wednesday, to see if enough points have been earned for the reward. If you have, you’ll be issued a movie voucher on the Wednesday and it will be valid for seven days.
If you achieve 12 Vitality activity points in a week, you’ll earn an at-home movie voucher for one on-demand movie on the following Monday afternoon. If you achieve the maximum 40 Vitality activity points in a week, you’ll earn an at-home movie voucher for a second on-demand movie on the following Monday afternoon, a total of two per week.
There could be a number of reasons you can’t find your Rakuten email – please check:
  • You’re receiving other non-policy related emails from Vitality
  • Your Junk folder – you may need to add members@email.vitality.co.uk to your ‘safe sender list’
  • Your email address is correct – we send your voucher to the email address associated with your Vitality account. If you need to update your email address, please do so on the My details page in Member Zone
  • Your inbox has enough space to receive new emails.
 

You can enjoy hundreds of Rakuten movies on us – including new releases. Only selected Home Premiere movies aren’t included.

We’ll send you up to two Rakuten TV at-home movie vouchers per week, to the email address you have signed up with. Once you have your voucher code:
  1. Visit the Rakuten Vitality landing page, and log into your Rakuten TV account on their website using your Rakuten TV username and password. Please don’t enter your code straight on a device or on your TV.
  2. Select the movie you want to watch by clicking on the thumbnail image of the item.
  3. On the movie information page, click on the ‘Redeem Voucher’ button
  4. Enter your voucher code making sure you don’t enter any spaces before or after the code
  5. Your movie is ready and will be available for 48 hours. Whether you want to watch it on your smart TV or other device, you’ll find it in the Rakuten ‘My Library’ section.
 
You can only redeem your voucher through the Vitality landing page. Please don’t enter your code on a device or on your TV:
  1. Click on the film you want to watch on the Rakuten website
  2. Select ‘Redeem voucher’
  3. Enter your code and click ‘Confirm’
  4. The film will be added to your Rakuten ‘My Library’ for 48 hours
  5. You can then watch your film from any device by logging into your Rakuten account and going to ‘My Library’.
If you need to update your email address, please do so on the My details page in Member Zone.