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Premiums, payments and cashback

Find out more about your premiums, payments or cashback with our helpful guides. 

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How do you work out my health insurance renewal premium?

We calculate your renewal premiums by taking into account your age, the base medical inflation rate and any claims you’ve made. We also look at your Vitality status. We call this ABC and any increase in your renewal premium will be the sum of these. You can find out how to keep your premiums low here.

How can I get discounted life insurance premiums?

You could get up to 40% discount on your life insurance premiums by adding Optimiser to your plan. 
As a health or life member, you can update your payment details in your Member Zone. You can also view your monthly Direct Debit payments for Apple Watch and/or Amazon Prime there. 

I’m a health member

Your payment details are used for cashback and claim reimbursements. 

I'm a life member

Your bank details are for plan premiums and cashback from Vitality Programme partners. Any annual cashback is paid into the account your plan premiums come from. 

I’m an invest member

You can top up by logging into the Invest Hub. 

I have an Apple Watch

When you apply for the Apple Watch benefit, you set up a Direct Debit with etika for 24 months. This means etika are responsible for taking your Direct Debits. You can track how much you’ll pay in the Member Zone or the Vitality Member app.

I have Amazon Prime

When you apply for a Prime membership with Vitality, you set up a Direct Debit for £7.90 each month for a maximum of 10 months. This means etika are also responsible for taking your Direct Debits. Sign into your etika account to see your balance and payment history.

How do I get Vitality Waitrose & Partners cashback?

Once you’ve set up your Waitrose & Partners account with Vitality, you will start earning cashback. The rate for this is based on your previous month’s activity points.   
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Message one of our agents on WhatsApp. We’re available 24/7. 

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Monday to Friday: 8am – 7pm
Saturday: 9am – 1pm*

*Calls to ‘03’ numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive ‘free calls to local rate numbers with your landline or mobile tariff, calls to ‘03’ numbers will be included.