Customer Claims Experiences
Thanks to recent medical advances more and more people are surviving critical illnesses - but these still have a huge impact on our lives and families.
Watch Phil’s story and find out how his life suddenly changed after an unexpected heart attack.
“Knowing that my family will be taken care of should anything happen to me is really important.”
Vitality were there in the good times and the bad
And even after his claim Vitality active rewards motivated Phil to get back exercising and help him recover quickly.
“I made the most of the Vitality benefits and regularly earned my active rewards. As a family… it became a bit of a competition…"
Not your typical insurance
“I wanted to get my claim sorted out as soon as possible but they started asking me loads of questions. It turned out that they were actually trying to see if I was entitled to more!”
The payout from Vitality gave Phil peace of mind to get back on his feet. He also still has 50% of his cover in place should he need to claim again.
The Vitality difference
At VitalityLife we’re committed to providing a market-leading claims management service.
VitalityLife 2017 claims statistics
|Life cover||Serious Illness cover||Income Protection cover|
|99% accepted||92% accepted||96% accepted|
We paid £36.1million in claims across Life, Serious Illness and Income Protection products in 2017.
We’ve made the claims process as simple as possible for you. Please check to see whether your condition is covered using our handy online tool. Then call us to submit your claim on 0345 601 0072. Lines are open Monday to Thursday 8:30am to 6:00pm and Friday 8:30am to 5:00pm (excluding Bank Holidays).
Claim multiple times on the same plan
Our Serious Illness Cover even allows you to claim several times, meaning you can stay protected even after making a claim.
Our claims management service is governed by our Vitality claims charter, allowing us to provide you with the support you need.