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Connect Apple Watch, Apple Health, and the Vitality Member app

This guide will explain how to set up your Apple Watch with Vitality

Before you begin

Please make sure you have completed these guides

  • Apple Watch User Guide

    Follow this Apple Watch support guide to connect your Apple Watch to your Apple iPhone

  • Register for Member Zone

    Once you've registered in the Member Zone, use your username and password to log in to the Vitality Member app

To connect your Apple Watch to the Vitality Member app, watch our quick video or follow the step-by-step instructions below. For a full screen version click here.

Please note that you must be using an Apple iPhone to earn points with Apple Watch and Apple Health, it's not possible to use an Apple iPad.


Step 1 - Download the Vitality Member app

  1. Open the App Store on your iPhone
  2. Tap Search and enter 'Vitality' in the search box
  3. Select 'Vitality UK Member'
  4. Tap 'Get' to download the app to your iPhone

 

 

 

 

Download app

Step 2

  1. Enter your Member Zone username and password
  2. Tap ‘Log in’







Step 3 - Connect the Vitality Member app to Apple Health

  1. Tap ‘Rewards’
  2. Scroll to ‘Link your device’ and tap ‘Apple Health’
  3. Tap ‘Connect to Apple Health’







Step 4 - Choose which Apple Health data sources to read

  1. Open the Apple Health app
  2. Tap the profile icon located in the top right hand corner
  3. Tap ‘Devices’
  4. Tap ‘Vitality’
  5. Under ‘Allow “Vitality” to read date’ ensure that ‘Heart Rate’, ‘Steps’ and ‘Workouts’ are turned on
  6. You should now have three green sliders displayed

Step 5 - Check Apple Health is now linked to the Vitality Member app

  1. Minimise the Apple Health app – for iPhone 8 or earlier tap the Home button – iPhone X swipe upwards from the bottom of the screen and release quickly
  2. Open the Vitality Member app and go back to the Rewards page
  3. Click on the Apple Health icon
  4. There should now be a pink tick with the text ‘Connected to Apple Health’

Step 6 - Check Apple Watch is prioritised within Apple Health Data Sources

  1. Open the Health app
  2. Tap the ‘Browse’ tab
  3. Tap on the ‘Activity’ category, then tap the ‘Steps’ subcategory
  4. Scroll down, then tap Data Sources & Access
  5. Tap Edit.
  6. Under ‘Data Sources’, ensure Apple Watch is at the top of the list
  7. To move it to the top, touch and hold the Change Order button next to your Apple Watch then drag it to the top of the list.
  8. Tap Done.

Frequently asked questions

Here's what Vitality members have been asking

What activities can I track with an Apple Watch to earn Vitality activity points?

You can use Apple Watch to track your steps and heart rate. Take a look at our ‘Track and sync steps with Apple Watch’ and ‘Track and sync heart rate workouts with Apple Watch’ guides to start earning activity points with the Vitality Member app and Apple Watch.

What's the difference between Apple Health, Apple Watch and the Vitality Member app?

To earn Vitality activity points, you need to use the Apple Health app on your iPhone. 

It can take step data from your iPhone (if you're using an iPhone 5s or later) or steps and heart rate workouts from your Apple Watch.

The Vitality Member app, as well as giving you easy access to your Vitality Plan Points statement, Vitality Age and Active Rewards if your plan is eligible, is also able to take some data from Apple Health and use that to award Vitality activity points for your workouts.

Where can I see my Vitality activity points

You can see how many activity points you’ve earned on your Vitality Points Statement on our Member Zone or in the Vitality Member app. Once you’re eligible to start earning Vitality contributions towards your variable Direct Debit, you'll also be able to track your activity points on the sidebar on the Apple Watch page.

Apple Watch support guides

Find out further information about your Apple Watch, earning Vitality points, or troubleshoot an issue with our support guides

  • Track and sync steps with Apple Watch

    Follow this guide to find out how to track and sync steps with Apple Watch

  • Heart rate workouts with Apple Watch

    Follow this guide to find out how to track and sync heart rate workouts with Apple Watch

  • Apple Watch troubleshooting

    Use this guide to resolve issues with syncing your points to the Vitality Member app

  • Apple Watch
    support videos

    Watch our Youtube videos to find out how to track activities and use the Vitality Member app