Frequently asked questions
Before joining Prime with Vitality
What is Prime?
It's an annual membership that lets you send, stream, shop, read and more:
- Unlimited streaming of thousands of films and TV shows with Prime Video
- Unlimited access to a growing selections of over 2 million songs with Prime Music
- Early access to Lightning Deals on Amazon.co.uk with Prime Early Access
- Secure unlimited photo storage with Prime Photos
- The ability to share the selected Prime benefits with other members of the household with Amazon Household
- Unlimited reading on any device, including thousands of books, magazines and more with Prime Reading
Do it all at amazon.co.uk/amazonprime
You’ll need to pass a credit check and agree to a 12-month online consumer credit agreement (0% APR) with etika.
Who can get Prime membership as part of the Vitality Active Rewards?
To get Prime membership as part of Vitality Active Rewards, you need to have one of the following eligible plans:
- VitalityHealth Personal Healthcare plan with a minimum monthly premium of £35.
- VitalityHealth Business Healthcare plan.
- VitalityHealth Corporate Healthcare plan or trust scheme administered by VitalityHealth with the Vitality Plus benefit.
- Any life insurance plan with Vitality Plus benefits. You’ll also need to pay at least £45 a month for an individual plan or £60 a month for a joint plan, excluding any fee paid for Vitality Plus.
The reward is limited to one Vitality member aged 18 or over per household.
How do I earn a contribution towards Prime?
Prime normally costs £79 for an annual membership. To pay less with Vitality, you need to earn 160 activity points a month to get next month’s membership on us.
What happens if I don’t reach 160 Vitality activity points in a month?
etika will collect a payment of £7.90 on the 19th of the following month, and in subsequent months – up to a maximum of 10 instalments totalling £79.
What happens if I can’t undertake any activity?
You’ll pay £7.90 each month – up to a maximum of 10 instalments totalling £79.
Do activity points earned by all members on my plan count towards this reward?
Can another adult member on my plan apply for Prime membership as a Vitality Active Reward?
Yes. However, the reward is limited to one Vitality member aged 18 or over per household.
How does the Prime membership with Vitality Active Rewards benefit work?
When you apply, you’ll take out a 12-month interest-free credit agreement to the value of your Prime membership, with our finance partner, etika. If you pass a credit check, you’ll receive a unique Prime membership code in your Vitality Member Zone and your 14-day cooling-off period will begin. This cooling-off period is valid for both your Prime membership and your loan agreement.
Joining Prime with Vitality
What if I’m already a Prime member?
We recommend you turn off auto-renewal in your Amazon.co.uk account, and apply for Prime membership through Vitality when your current membership is within 21 days of expiring.
How do I apply for the Prime membership with Vitality Active Rewards benefit?
You can do this on the Vitality Member app. When you apply, you’ll need to take out a 12-month interest-free credit agreement to the value of your Prime membership, with our finance partner etika, and pass a credit check.
What happens if I accidentally close the window during the credit application process?
Where can I find my unique Prime membership code?
You’ll find your unique Prime membership code on your dashboard in Member Zone.
Will I be able to use my unique Prime membership code straight away?
Yes, you can reveal and use your unique Prime membership code straight away, however, if you do, you’ll give up the right to your Prime 14-day, cooling-off period. Alternatively, you can wait 14 days to reveal and use your code.
How do I activate my Prime membership?
To activate your Prime membership, go to the Amazon website and enter your unique Prime membership code.
How do I find out my existing Prime membership end date?
Log into your Amazon.co.uk account and go to Your Account/Your Prime Membership. Your end date will be visible on the left hand side of the screen.
Can I have more than one Prime membership with Vitality account?
No, the reward is limited to one Vitality member aged 18 or over per household and it cannot be transferred to anyone else. So if your household has already opted into Prime Membership as part of their Vitality Active Rewards, you won’t be eligible for this reward.
How do I update my Prime account settings?
Renewing Prime with Vitality
How do I renew my Prime membership?
You can renew your Prime membership online in your Member Zone once you’re within the 21-day renewal period. To renew your benefit you need to:
- Make sure your Health Review is complete
- Turn off auto-renewal in your Amazon.co.uk account. If you keep ‘auto renewal’ switched on, Amazon.co.uk will take a Prime renewal payment automatically and you won’t be able to earn a Vitality contribution towards your Prime membership
- Use your existing etika account if you already have an agreement for Apple Watch or Amazon Prime, otherwise you could get declined
How do I find out the end date for my existing Prime membership with Vitality?
What happens if I don't renew my Prime membership with Vitality?
What if another member on my plan already has a Prime membership through Vitality?
What if I have a loan agreement with etika for my Apple Watch benefit?
Will I be able to use my new Unique Prime Membership Code straight away?
What happens if I cancel my plan or I leave my company scheme?
How can I check my Vitality activity points towards my payments?
Once you’ve started earning Vitality activity points towards your Prime membership through Vitality reward, you can see a detailed breakdown of which points count towards your reward on the Vitality Member app. You can view your overall Vitality points in Member Zone online.
You can view your Vitality points statement from the Vitality Member app by tapping on ‘My Weekly Activity’ and then ‘View Plan Points Statement’.
In Member Zone online, simply log in and navigate to ‘Partners and rewards’, click on Amazon Prime and your progress so far will be shown in the right hand sidebar. To view a detailed breakdown of your Vitality activity points, you can navigate to your Vitality points plan statement from the right hand sidebar of the homepage in Member Zone.
How do I query my Vitality activity points towards my payments?
If you’ve checked your Vitality points statement and you believe there’s been an error, please send us a secure message in Member Zone and we’ll investigate for you.
To send us a secure message, navigate to your Vitality points plan statement from the right hand sidebar of the homepage in Member Zone, scroll down to the bottom of the page and click ‘Query points’.
Remember if you’re tracking multiple activities a day – for example both steps and heart rate workouts – the Vitality Member app will only reward activity points for the one daily activity with the highest points earned.
What's the Vitality contribution to payments?
When you take out a credit agreement with etika, you agree to contribute £7.90 a month for a maximum of 10 months for your Prime membership. Vitality offers you the opportunity to earn Vitality activity points to reduce your contribution to £0 a month. The Vitality contribution therefore refers to the payment made towards your monthly Direct Debit with etika, which is earned from your Vitality activity points.
You can view the Vitality contribution to your payments in the ‘Partners and rewards’ section of Member Zone, or in the Prime membership benefit area of the Vitality Member app.
Let’s take an example:
The maximum monthly contribution for Prime membership with Vitality is £7.90.
If you’ve earned less than 160 Vitality activity points in the month, you’ll contribute £7.90 the following month. The Vitality contribution is therefore £0.
To reduce your monthly contribution to £0, the Vitality contribution would need to be £7.90 based on you earning 160 Vitality activity points in the month.
Your first Direct Debit payment will be taken on the 19th of the following month after your activity month, so if you didn’t earn 160 Vitality activity points in February, your Vitality contribution is £7.90 and your Direct Debit from etika will be £7.90 on the 19th March.
What happens if I cancel my plan or I leave my company scheme?
If you cancel your plan or leave your company scheme, your credit agreement will continue with etika. As you won’t be earning Vitality activity points, your monthly Direct Debit payments will switch to the maximum contribution of £7.90 per month for the remaining period of your credit agreement.
Do I need to complete an online Health Review in the second year of my plan to keep earning Vitality points towards my Prime membership contributions?
No, as long as you complete an online Health Review in the first year, you’ll continue to be eligible for Vitality activity points towards your contributions in the second year.
Amazon Prime Disclaimer
Amazon.co.uk is not a sponsor of this promotion. Amazon Prime membership codes must be redeemed on www.amazon.co.uk/redeemprime by accepting the Amazon Prime Terms and providing a valid payment method. Your Amazon Prime membership automatically renews for the fee in effect at the time of renewal. You may cancel at any time by visiting Your Account and adjusting your membership settings. Amazon Prime membership codes cannot be transferred or resold and are not refundable. For more information about Amazon Prime, visit amazon.co.uk/prime. All Amazon ®, ™ & © are IP of Amazon.com, Inc. or its affiliates.