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Connect Fitbit and the Member Zone

This guide will explain how to set up your Fitbit device with Vitality

Before you begin

  • Register for Member Zone

    Once you've registered in the Member Zone, use your username and password to log in to the Vitality Member app

Download the Fitbit app

Step 1 - Download the Fitbit app

1. Visit the Play Store on android and the App Store on iOS
2. Search for Fitbit
3. Download the Fitbit app
4. Open the Fitbit app
5. Tap ‘Join Fitbit’
Select your Fitbit device to set up

Step 2 - Select your Fitbit device to set up

1. Select your Fitbit device from the list by scrolling down and tapping your device.
2. If you don’t have your device yet you can scroll to the bottom and continue without setting up a device.
Login or create a Fitbit account

Step 3 – Login or Create a Fitbit account

1. Tap ‘Setup’ your Fitbit watch
2. Fill in your email address and create a password for your account
3. Fill in your details and tap ‘Create account’
4. Agree to terms and policies
5. Then follow the on screen instructions to complete the setup of your specific Fitbit watch with the Fitbit app
Image of text about how to register your fitbit account and a hand holding a mobile phone

Step 4 - Link your Fitbit account to Vitality

  1. Go to the Fitbit page in Member Zone
  2. Tap ‘Link device’
  3. Agree to the terms and conditions by tapping the tick box, then tap ‘Link your Fitbit account

Fitbit Log in screen

Step 5 - Sign in to your Fitbit account

1. You’ll then be prompted to sign in to your Fitbit account
2. Enter your email address and password and tap ‘Login’
Image of two web buttons sayings Unlink account and Find out more

Step 6 – Check that Fitbit is linked to Vitality

You’ll now return to the ‘Fitbit ’ page in Member Zone, where you’ll see the ‘Link device’ button now says ‘Unlink account’. 
48 hours icon

Please note

In high demand periods, it can take up to 48 hours to sync your Fitbit data to the Vitality Member app and for your Vitality activity points to appear on the Vitality Plan Points Statement. We ask you not to close and open the apps again until the 48 hours have passed, as refreshing multiple times can overload your account and stop the data coming through. If you then close and open your Vitality Member app again after this period, your points will be showing on your statement.
Fitbit troubleshooting guide

Frequently asked questions

Here’s what Vitality members have been asking:

Why are my points not appearing in the Vitality Member app?

It can take up to 48 hours for points to sync after completing an activity. After 48 hours please follow our ‘Fitbit troubleshooting’ guide before getting in touch.

How long do I have to exercise for to receive Vitality activity points?

To earn Vitality activity points, you must record a workout of at least 30 minutes in duration and your average heart rate must be at least 60% of your age-related maximum heart rate for that entire workout. Find out how many points you can earn for a heart rate activity by visiting the activity tracking page.

Not what you were looking for?

Take a look at our frequently asked questions or visit Fitbit support for further troubleshooting

  • Fitbit troubleshooting

    Use this guide to resolve issues with syncing your points to the Vitality Member app

  • Fitbit FAQs

    View our FAQs to find the answers to your questions about Fitbit and Vitality

  • Fitbit support

    All the topics, resources, and contact options you need for Fitbit