Connect Fitbit and the Member Zone

This guide will explain how to set up your Fitbit device with Vitality

Before you begin

Register for Member Zone

Once you've registered in the Member Zone, use your username and password to log in to the Vitality Member app

Register for Member Zone

Step 1 - Download the Fitbit app

1. Visit the Play Store on android and the App Store on iOS
2. Search for Fitbit
3. Download the Fitbit app
4. Open the Fitbit app
5. Tap ‘Join Fitbit’

Step 2 - Select your Fitbit device to set up

1. Select your Fitbit device from the list by scrolling down and tapping your device.
2. If you don’t have your device yet you can scroll to the bottom and continue without setting up a device.

Step 3 – Login or Create a Fitbit account

1. Tap ‘Setup’ your Fitbit watch
2. Fill in your email address and create a password for your account
3. Fill in your details and tap ‘Create account’
4. Agree to terms and policies
5. Then follow the on screen instructions to complete the setup of your specific Fitbit watch with the Fitbit app

Image of text about how to register your fitbit account and a hand holding a mobile phone

Step 4 - Link your Fitbit account to Vitality

Go to the Fitbit page in Member Zone
Tap ‘Link device’
Agree to the terms and conditions by tapping the tick box, then tap ‘Link your Fitbit account

Step 5 - Sign in to your Fitbit account

1. You’ll then be prompted to sign in to your Fitbit account
2. Enter your email address and password and tap ‘Login’

Image of two web buttons sayings Unlink account and Find out more

Step 6 – Check that Fitbit is linked to Vitality

You’ll now return to the ‘Fitbit ’ page in Member Zone, where you’ll see the ‘Link device’ button now says ‘Unlink account’.

Please note

In high demand periods, it can take up to 48 hours to sync your Fitbit data to the Vitality Member app and for your Vitality activity points to appear on the Vitality Plan Points Statement. We ask you not to close and open the apps again until the 48 hours have passed, as refreshing multiple times can overload your account and stop the data coming through. If you then close and open your Vitality Member app again after this period, your points will be showing on your statement.

Fitbit troubleshooting guide

Not what you were looking for?

Take a look at our frequently asked questions or visit Fitbit support for further troubleshooting

Fitbit troubleshooting

Use this guide to resolve issues with syncing your points to the Vitality Member app

Troubleshooting guide
Fitbit FAQs

View our FAQs to find the answers to your questions about Fitbit and Vitality

Frequently asked questions
Fitbit support

All the topics, resources, and contact options you need for Fitbit

Visit Fitbit support