Skip to Content

Connect Fitbit and the Member Zone

This guide will explain how to set up your Fitbit device with Vitality

Before you begin

  • Register for Member Zone

    Once you've registered in the Member Zone, use your username and password to log in to the Vitality Member app

  • Compatibility check

    Make sure that your phone is compatible with your Fitbit device

Step 1 - Download the Fitbit app

  1. Visit the Play Store on android and the App Store on iOS
  2. Search for Fitbit
  3. Download the Fitbit app
  4. Open the Fitbit app
  5. Tap ‘Join Fitbit’

Step 2 - Select your Fitbit device to set up

  1. Select your Fitbit device from the list by scrolling down and tapping your device.
  2. If you don’t have your device yet you can scroll to the bottom and continue without setting up a device.

Step 3 - Login or create a Fitbit account

  1. Tap ‘Setup’ your Fitbit watch
  2. Fill in your email address and create a password for your account
  3. Fill in your details and tap ‘Create account’
  4. Agree to terms and policies
  5. Then follow the on screen instructions to complete the setup of your specific Fitbit watch with the Fitbit app

Step 4 - Link your Fitbit account to Vitality

  1. Go to the ‘Activity Tracker’ page in Member Zone
  2. Scroll down to Fitbit
  3. Tap ‘Link’
  4. Agree to the terms and conditions by tapping the tick box, then tap ‘Link your Fitbit account’

Step 5 - Sign in to your Fitbit account

  1. You’ll then be prompted to sign in to your Fitbit account
  2. Tap the tick box next to ‘Allow All’ to share your data with Vitality
  3. Tap ‘Allow’

Step 6 - Check that Fitbit is linked to Vitality

  1. You’ll now return to the ‘Activity Tracker’ page in Member Zone, where you’ll see a green tick and ‘Linked’ appear in the Fitbit section on the ‘Activity Tracker’ page.

Step 7 - Sync your Fitbit data with Vitality

  1. Complete an activity using Fitbit
  2. Open the Fitbit app 
  3. Check that the activity appears in the Fitbit dashboard at fitbit.com/uk/login  
  4. Your points will then sync with Vitality, make sure you sync your activity points by midnight on Sunday.

Please note: to earn Vitality activity points, you must record a workout of at least 30 minutes in duration and your average heart rate must be at least 60% of your age-related maximum heart rate for that entire workout.

Please note

In high demand periods, it can take up to 48 hours to sync your Fitbit data to the Vitality Member app and for your Vitality activity points to appear on the Vitality Plan Points Statement. We ask you not to close and open the apps again until the 48 hours have passed, as refreshing multiple times can overload your account and stop the data coming through. If you then close and open your Vitality Member app again after this period, your points will be showing on your statement. For any difficulties with syncing points, please view our troubleshooting guide.
Fitbit troubleshooting guide

Frequently asked questions

Here’s what Vitality members have been asking:

Why are my points not appearing in the Vitality Member app?

It can take up to 48 hours for points to sync after completing an activity. After 48 hours please follow our ‘Fitbit troubleshooting’ guide before getting in touch.

How long do I have to exercise for to receive Vitality activity points?

To earn Vitality activity points, you must record a workout of at least 30 minutes in duration and your average heart rate must be at least 60% of your age-related maximum heart rate for that entire workout. Find out how many points you can earn for a heart rate activity by visiting the activity tracking page.

Not what you were looking for?

Take a look at our frequently asked questions or visit Fitbit support for further troubleshooting

  • Fitbit troubleshooting

    Use this guide to resolve issues with syncing your points to the Vitality Member app

  • Fitbit FAQs

    View our FAQs to find the answers to your questions about Fitbit and Vitality

  • Fitbit How-To videos

    Watch tutorial videos for Fitbit devices, from getting started to recording activities

  • Fitbit support

    All the topics, resources, and contact options you need for Fitbit