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Frequently asked questions for Peloton

Peloton hardware and cashback help

Vitality Health and Life members with Vitality Plus are eligible for the Peloton cashback benefit.
Peloton will inform you of the delivery estimate at the point of purchase. If you have any questions, please contact Peloton. If you want to return your hardware, please contact Peloton to find out how.
You can contact Peloton on 08081696469 or email on
For any complaints, please email Peloton on
Peloton deliver the Bike, the Bike+ or the Tread to England, Wales, Scotland or Norther Ireland. Delivery to the Channel Islands, Isle of Man and Isle of Wight is not available. Further delivery restrictions may apply, see Peloton’s website for further details.
If you have any issue at all with your Peloton hardware, please contact their support team.
You can earn up to 40% on the Peloton Bike and Tread. You’ll be able to earn up to 27% cashback on the Bike+. Any cashback you receive, will be paid into your chosen bank account on the 20th of each month.

Peloton App Digital Membership and points help

Yes, any Vitality points you earn for eligible Peloton workouts will count towards your Vitality status and any Active Rewards. 
If you’re paying for a Peloton App membership that you didn’t sign up for via Vitality, you can also earn Vitality points. Follow this Peloton link and enter your Vitality membership number. This will link your account, so you can earn Vitality points for your Peloton workouts. 
You can choose between any live or on-demand classes, including running, cycling, yoga, meditation, stretching, bodyweight cardio and strength training. The Peloton bike doesn’t work in the Peloton App.
If you’ve used the same email address as instructed above, you’ll receive your workout points within 24 to 48 hours. These will show as ‘Peloton workout' on your Vitality points statement.
Each workout must be a minimum of 20 minutes and you won’t be able to earn points for multiple shorter workouts – for example you won’t get points for two 15-minute workouts on the same day. For every 20-minute workout you complete with Peloton, we’ll reward you with a maximum of 5 Vitality activity points per day. If you also track your heart rate with an activity tracker you could earn the maximum of 8 Vitality activity points per day. Find out more on the How to earn more points page . Heart rate points will display sooner on your points statement. Vitality points will not be awarded for running, walking, stretching meditating, cycling or connected workouts on a Peloton Bike via the Peloton Digital Membership. Vitality points will be awarded for this reward until further notice.
You’ll be awarded points on the day the Peloton activity started.