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Frequently asked questions

Make sure you’ve connected your Garmin device to the Garmin Connect app, then view our ‘Connect Garmin to the Vitality Member app’ guide to get started.
Garmin doesn’t allow the sharing of accounts, so the second person who linked their device will take priority and the original user’s device will be delinked. Follow the steps in our ‘Garmin troubleshooting’ guide to find out if your account is being shared and what to do next.
It can take up to 48 hours for points to sync after completing an activity. After 48 hours please follow our ‘Garmin troubleshooting’ guide before getting in touch.
To earn Vitality activity points, you must record a workout of at least 30 minutes in duration and your average heart rate must be at least 60% of your age-related maximum heart rate for that entire workout. Find out how many points you can earn for a heart rate activity by visiting the activity tracking page.
Yes, you can earn a maximum of 8 Vitality points a day per member and a maximum of 40 Vitality points a week per member.
You can find a list of all the eligible devices and buy a discounted Garmin device via the Member Zone at

Not what you were looking for?

Visit Garmin support for further troubleshooting.

  • Garmin troubleshooting

    Use this guide to resolve issues with syncing your points to the Vitality Member app

  • Garmin Learning Centre

    Watch tutorial videos for Garmin devices, from getting started to recording activities

  • Garmin Support Centre

    All the topics, resources, and contact options you need for Garmin