Waitrose & Partners frequently asked questions
About the reward
What do I get with the Waitrose & Partners reward?
What plans are eligible for the Waitrose & Partners reward?
You can get up to 25% off Waitrose & Partners Good Health food if you have:
- Any personal health insurance plan
- Any business health insurance excluding Vitality Essentials and Vitality at Work
- Any corporate health insurance plan or Healthcare Trust with Vitality Plus
- Any life insurance plan with Vitality Plus.
- Any eligible health insurance plan listed above
- A life insurance plan with Vitality Plus.
Do I need to have a Waitrose & Partners account set up?
Don’t have a Waitrose & Partners account? Sign up here.
Do I need to have earned Vitality activity points to qualify for the cashback discount?
Get active and earn more points to be rewarded with a better cashback rate:
|Monthly Activity Points||Cashback rate for ONE eligible plan||Cashback rate for TWO eligible plans|
|0 - 39||0%||0%|
|40 - 79||10%||15%|
|80 - 119||15%||20%|
|120 - 159||20%||30%|
Where can I find out which foods are considered ‘healthy food’?
Good Health products must also meet strict criteria based on current government guidelines for fat, saturated fat, added sugar and salt – so you won’t see any red traffic lights, aside from where the fats and sugars are naturally occurring, such as in nuts or dried fruit.
Look out for the label when shopping online or in-store, as these are the products that you’ll receive cashback on.
All drinks in the Good Health range, with the exception of milk and milk substitutes, are excluded.
How will I know how much cashback I’ve accumulated when shopping with Waitrose?
If you’d like to work out your current rate for this month, take a look at your Vitality points statement and filter by last month.
Will I get cashback on all of my Waitrose & Partners shop?
Browse the Good Health range on the Waitrose & Partners website.
I have a money off voucher for Waitrose & Partners. Can I use this in conjunction with my healthy food benefit?
Do I earn Vitality points for my healthy food shop?
Learn more about the other ways you can earn Vitality points.
Does the cashback apply to delivery charges
From 9 September 2021, there will be a small charge for picking, packing and delivering orders. You’ll be able to see the fee on the delivery slot booking page, and it will be added to your total when you check out. Find out more here. You won't be charged for delivery on orders placed before the 9 September 2021. Click & Collect online orders of £40 or more will remain free.