Frequently asked questions
Can I add Supplementary Cards for other members of my family?
Yes, you can apply for a Supplementary Card at the time you submit your application. Once you've completed your application, you will not be able to add a Supplementary Card. Find out more about Supplementary Cards.
Can I still get the Runners Need and Apple Watch new Cardmember offer?
How many Vitality American Express Credit Cards can I have?
You can only have one Vitality American Express Credit Card.
What if I already have an American Express Credit Card?
If you already have another American Express Credit Card, you can still apply for a Vitality American Express Credit Card.
Who do I contact if I have a query about my American Express cashback rate?
To view your American Express cashback rate, log into your American Express Online
You can also download the American Express® App.
Is there a maximum monthly spend on the Vitality American Express Credit Card?
Does spend on any Supplementary Cards count towards my American Express cashback?
Yes, they’ll earn cashback at the same great rates that you do, which will be applied to your Account.
Does spend on any Supplementary Cards count towards my Vitality cashback booster?
Yes, they’ll earn cashback booster at the same great rates that you do, which will be applied to your Account.
Is there a limit on my American Express cashback?
There’s no limit to the amount of American Express cashback you can earn. As long as you spend a minimum of £3,000 in your Card membership year, every full £1 you spend on purchases qualifies for cashback.
Is there a limit on my Vitality cashback booster?
Yes, you can earn the Vitality cashback booster on the first £1,000 of purchases each month, after this amount you will no longer earn the cashback booster but will continue to earn American Express cashback. You’ll earn no Vitality cashback booster on purchases under £4 when your rate is 0.25%.
When will I get my American Express cashback?
Cashback will be paid to you by crediting your Credit Card Account. The total amount of cashback received will be what you have earned in the previous 12 months. You'll receive your cashback in the thirteenth month after your Credit Card anniversary date. Your anniversary date is usually the date you opened your Credit Card Account. To be eligible, you simply need to make purchases of at least £3,000 within your Card membership year.
When will I get my Vitality cashback booster?
You’ll receive the total amount of any Vitality cashback booster that you have earned in the previous 12 months in the thirteenth month after your Credit Card anniversary date. Your anniversary date is usually the date you opened your Credit Card Account. To be eligible, you need to hold an eligible Vitality product at the time your cashback booster is paid.
The American Express cashback and Vitality cashback booster will be paid at the same time and are both paid onto the Card Account as credit.
Where can I see my cashback rates?
You can view your American Express cashback rates and qualifying transactions, as well as your Vitality cashback booster rates and qualifying transactions, by logging into American Express Online.
You can also track your Vitality cashback booster earn rates on a monthly basis in the Member Zone.
How is my American Express cashback calculated?
You'll earn American Express cashback for purchases: 0.5% for the first £5,000 of purchases in the preceding 12 months; and 1% on purchases over £5,000 in the preceding 12 months.
Except for purchases made at warehouse retailers in the United Kingdom where you will earn American Express cashback at the rate of 0.5%. American Express cashback is calculated on the amount of the purchase and then rounded up or down to the nearest full penny.
You must have made purchases on your Card Account of at least £3,000 within the Card membership year applicable to your Card Account to be eligible to receive your cashback.
How is my Vitality cashback booster calculated?
We calculate your Vitality cashback booster based on how many eligible Vitality plans you have and how many Vitality activity points you earn each month, using a Vitality-compatible device.
Each month’s cashback booster rate is based on the activity points earned two months previously. So you won’t earn Vitality cashback booster until the start of the third calendar month after you activate the benefit with Vitality.
You can earn Vitality cashback booster on the first £1,000 of purchases each month. You’ll earn no cashback booster on purchases under £4, when your rate is 0.25%.
Are Vitality American Express Credit Cards contactless?
Can I use my Vitality American Express Credit Card to pay Vitality?
Yes, Vitality accept American Express for all transactions where you can use credit cards.
Who do I contact if I have a query about my Vitality cashback booster rate?
Start by taking a look at our support guide. You can also:
- Contact us 24/7 on social media
- Call us on 0345 602 3523 Monday – Friday: 8am – 7pm, Saturday: 9am – 1pm
What happens if my Vitality activity points are late?
We’ll set your cashback for a calendar month based on the monthly points you earned two months prior. Please make sure your points are fully uploaded before the start of the cashback month to ensure they’re recognised. We recommend that you synchronise your points daily.
Can I use my Vitality American Express Credit Card with Vitality partners?
For now, the following partners accept American Express:
- Apple Watch
- Runners Need
- Caffè Nero
- Waitrose & Partners
- Mr and Mrs Smith