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Frequently asked questions

Vitality collection by Nike

No, there are no physical stores that sell the Vitality collection by Nike. You can only buy Vitality merchandise from our online store.

You can’t resell or gift any item of the Vitality collection to anyone that’s not on your plan.

Send us an email through the contact form on the Member Zone and we’ll get back to you as soon as we can. Alternatively call 0345 602 3523 Monday to Friday 8am – 7pm or Saturday 9am – 1pm. You can also get in touch using Facebook, Twitter, or WhatsApp.

Kitlocker are a third party company who handle the Vitality collection orders and returns. For any issues with your order please email vitalitysupport@kitlocker.com.

You don’t earn any Vitality points, but you do get gear at great prices.

You can return an item within 28 days of receiving it or otherwise in accordance with your statutory rights. See details about our returns policy in the Member Zone.

We don’t offer exchanges for non-faulty items. However, you can return your item and reorder a new size, this will make sure the size you need is in stock. This is in addition to your rights under our returns policy and doesn’t affect your statutory rights. See details about our returns policy in the Member Zone.

No, the Vitality collection is only in adult sizes and we’re currently not planning to include children’s sizes.

The Vitality collection is an exclusive range, so some items may go out of stock for a while. We always try to keep our complete range in stock, but items are subject to availability.

This could take two to three months, depending on the items.

Send us an email through the contact form on the Member Zone and we’ll get back to you as soon as we can. Alternatively call 0345 602 3523 Monday to Friday 8am – 7pm or Saturday 9am – 1pm. You can also get in touch using Facebook, Twitter, or WhatsApp.

No, currently we’re not planning to expand our sizing range.

The Vitality collection is an exclusive range, so colours are limited and we’re not planning to expand it at the moment.

No, once your order has been dispatched, you can’t change the delivery address.

Yes, just change the delivery address and it’ll be delivered to you at work.

No, the Vitality collection is not part of any discount, it can only be bought from the online store.